Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7715 results found
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Open/Save dialog box hidden
I have a dual monitor setup, 4K via USB-C, and the built-in display on my MacBook M1 Pro. The Illustrator window is on the top 4K display and the dialog box appears on the lower built-in display. Whenever using the creative cloud window open/save, only the top bar of the dialog box is visible at the very bottom of the built-in display. I have to pull it up in order to see and use it. This does not happen when using the MacOS open/save dialog box.
1 vote -
The top of my screen is glitching out whenever I open Ai ver 27.1.1
I have attached two images but the top of my screen moves around with these small dots and strange green glitches whenever i move the mouse or do anything. The whole software is being really buggy too.
2 votes -
Missing lines when import svg/pdf file to illustrator
Many lines were missing when I tried to open the pdf file in Illustrator. Before I imported the file generated from Qgis, I released the clipping files and broke apart the paths in the Inkscape. I also tried the "place" tool instead of opening directly, but it didn't work when I embedded the linked files.
Can anyone help?
2 votes -
textRange.words counts words wrong in a wrong way
If you try to calculate a number of words and store them for later using textRange.words and a punctuation marks placed one space after the word, as demonstrated in the video, Ai cuts words in wrong places, resulting words being trimmed.
This breaks all scripts that rely on this method.
You have to rename 'words-bug.txt' into 'words-bug.js' and 'words-bug.pdf' to 'words-bug.ai' to test it, since UV does not allow to upload these type formats.
10 votesAs per the comment, the bug is 'fixed' in 27.4, by creating another bug — https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46537261-incorrect-word-count-via-script
Please check and upvote the problem
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Multiple Artboards X and Y axis not resetting
This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.
1 voteThe problem got solved by enabling artboard rulers instead of global ones via View > Rulers menu.
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The Properties panel is slow to respond
If nothing is selected and artboard info is showing, when I make a selection it takes forever for it to change from the artboard info to showing the selection info/options for transform, appearance, align, etc.
Sometimes I have to click on a different panel tab (to make the property panel go behind) and click back on properties for all of that to appear again.
It's such a waste of time doing all the extra clicking or waiting ... or both.Also, when I have an object or group sitting ON the artboard (the only artboard in the document), why does…
2 votes -
Illustrator Nonstop crashing
Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.
Happens often after pasting artwork from other files and then moving the pasted artwork.
This is happening on multiple Mac Studio's with designers working on different files.
Files are local on their desktops.
We reset preferences files, cache etc.
This is a really critical issue.
1 vote -
Illustrator auto-close when opening an .ai file
It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.
I already reinstalled illustrator and the problem continues.
3 votes -
Illustrator 27.2 super buggy (MacOS)
Had serious issues at opening (took too long) and saving (failing) with 27.2 version. Switched back to 27.1.1
1 vote -
Illustrator is freezing
It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
Really need this to be resolved as I use illustrator everyday for work and can't save any of…2 votes -
Zooming manually (on trackpad) works on and off
When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.
It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible…
2 votes -
PROBLEM Mixing and changing swatches colours in the file...
We are currently designing on about 250 designs witch we have in the same file as different art boards. In the swatches panel we have created two different groups of colours (each group has 8 swatches). We design in each art board (for example Art 1) with one of the group colours (lets name it A). When we finish colouring Art1 we copy the design in the next art board Art2 and now we colour it using the other group (lets name it B). We save the file and the next day when we open it we find that the…
1 vote -
Edges of a fill are rendered rough and innacurate
Smaller circle is roughen, not smooth. This is really annoying since I'm working on a logo for a client and it has to be precise.
This is really annoying. that wasn't the case last week... I updated to the latest version today.1 vote -
cannot open file/ missing file in adobe illustrator
my file missing n i can't open my file back even though i already save all
1 vote -
Active GPU renders incorrect
Though marked compatible, the AMD Radeon Vega II does not render Illustrator art work correctly. In this case a Compound Path (see what happens to the top of the letters B DIR), without GPU and with GPU.
I am on MacOS Monery 12.6 / Ai 27.2
1 vote -
Illustrator freezes at the moment of saving a file with "Save as"
At the moment of saving the file with "Save us" the pup up window freeze and the whole Adobe Illustrator also stops working. To be able to do something I need to "Force quit". But the action of "Save as" will not work, therefore I can not save my documents.
1 vote -
Illustrator 26.2.1 LAGS on EVERYTHING. Unusable.
System Version: macOS 11.6.5 (20G527)
Illustrator 26.2.1
Model Name: iMac
Model Identifier: iMac18,3
Processor Name: Quad-Core Intel Core i7
Processor Speed: 4.2 GHz
Number of Processors: 1
Total Number of Cores: 4
Memory: 64 GBFor no reason that I can tell, Illustrator has suddenly become totally unresponsive. I can't do ANYTHING. Even trying to resize the interface window results in a 30-second-long storm of flickering diagonal arrows cursor. No menu item can be selected without an unusably long lag.
I have reset preferences, restarted Illustrator, restarted the machine altogether, switched wifi networks, the whole shooting match. I use Illustrator…
1 vote -
Intertwine not working properly, when objects inside get moved
Intertwine not working properly.
When objects inside get moved, the areas don't get auto-updated to adapt to changes.2 votes -
Missing Files Dialogue keeps re-appearing
The missing files dialogue keeps re-appearing after exactly 10 seconds, despite me selecting "No" for the following message;
"Some files are missing or modified in the Links panel. Would you like to update them now?"
Using Illustrator 26.0 64-bit on Windows 10.
26 votes -
Slopes of anchor points corrupted after opening PDF file
When I open a PDF in Adobe Illustrator that was created in Adobe Photoshop, the slopes of the anchor points of a shape are corrupted. The interpolation between the anchor points doesn't seem to work properly at some point, see screenshot "Illustrator-Photoshop-Comparison.jpg". As a result, the shape looks deformed and egded, as if drawn with a shaky hand.
I don't know if it's due to the export from Photoshop or the import in Illustrator. The PDF is displayed correctly in Adobe Acrobat Pro. When I open the Photoshop PSD file in Illustrator, the paths are correct.
Does anyone know this…
1 vote
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