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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7892 results found

  1. シンボルをコピペするとコピーしたものと違うシンボルオブジェクトがペーストされてしまう

    Adobe Illustrator2022(26.5)

    問題が発生したときに実行していた手順:
    あるシンボルインスタンスをコピペすると、コピーしたものと違うシンボルインスタンス(シンボルパネルに登録してあるもの)が差し代わってペーストされてしまう。

    すべてのシンボルインスタンスがそうなるわけではない。
    Adobe Illustrator2020ではこのようなバグは発生しなかった。

    想定していた結果:
    コピーしたものと同じシンボルインスタンスがペーストされるべき

    実際の結果:
    コピーしたものと違うシンボルインスタンスがペーストされた

    6 votes
    3 comments  ·  Symbols  ·  Admin →
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  2. export

    hi, I have a bug in Illustrator.
    when I try to export an image by "save for web" method, the images becomes very sharp and text is unclear and little blurred and pixeled even when I edit it and scale. please fix it as soon as possible since I need to slice some parts of the artboard and I can't do it another way...

    1 vote
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  3. Can NOT see what is selected!

    Selecting an Object or text no longer gives any indication that it is selected! No handles, no highlighting. I updated to 27.5 and it seemed like it worked for a few clicks, but has reverted back. I can't see that it is a setting, and can't seem to get the expected behavior back. It is ridiculously difficult to work on a file when you have to just assume something is selected!!

    1 vote
    0 comments  ·  Selection  ·  Admin →
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  4. Bug: dragging global swatch to the “plus” button doesn’t work as expected

    MacOS 12.6.2
    Illustrator 27.1.1

    To replicate the issue:
    Create a group of swatches and put a global swatch inside the group.
    Drag this swatch to the [+] button to create a duplicate.
    The actual result: A new global swatch is created outside the group with “Original Name copy” name while the original swatch is also renamed to the same name. Changing one of those swatches also changes the other, they act as one swatch.
    Expected result: the same as when you alt-click the [+] button to duplicate a swatch. A new global swatch is created in the same group, it’s…

    2 votes
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  5. Bug: duplicate color names

    MacOS 12.6.2
    Illustrator 27.1.1
    The issue: one can create multiple swatches with the same name.
    Create a few non-global swatches or use existing ones. Go inside the swatches and edit the names to the same value for all swatches — no error is triggered.

    1 vote
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  6. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed…

    3 votes
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  7. Colour Change when pasting object from one document to another

    I have an object with colour #D96581. If I copy this object from an RGB document and paste it into a new RGB document, the HEX colour changes.

    1 vote
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  8. Lenovo Ideapad opens Display settings instead of Align panel when Shift + F7 is pressed

    Help. I can't use the shortcuts properly. I press shift + f7 to open the align tool but it keeps open the display setting pop-up of the laptop.
    I'm using Lenovo ideapad 5.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  9. quick keys for arrange disabled (but menu selection of arrange commands still operate)

    Mac Pro (late 2013) - ai 27.1.1 macos 12.6.3 -

    no conflicting system quick key found
    online forums suggested quitting safari, which did not work
    quitting everything else did not work either
    next step is system reboot, but this is a bug if it requires a system reboot.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  10. Clipping Mask Shows Some Bugs

    Hi
    I’m using Illustrator CC (27.1.1) and macOS Monterey 12.3
    When I use a clipping mask, sometimes Illustrator shows hidden parts of images that are inside the clipping mask (that should be hidden). When I scroll through the artboards, bugs change shape. (Generally, images inside the clipping mask are effected by the transparency tool, screen, multiply...)
    Looking at the attached files you can see a clipping mask with some shapes inside.

    2 votes
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  11. トラックパッドでの拡大縮小が出来ない

    トラックパッドの2本指でのピンチで拡大縮小が
    起動後、暫くすると出来なくなる。

    2 votes
    Need More Info  ·  1 comment  ·  Actions  ·  Admin →
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  12. Dashed lines changing style when exporting to SVG

    The latest update to AI has caused this issue. When exporting an svg with dashed lines, the svg's dashed lines either disappear or become dotted lines.

    Operating System: Windows 10 Enterprise
    Adobe Illustrator version: 27.0
    Steps:
    1) Open Adobe Illustrator
    2) Create a new file
    3) Draw a line
    4) Open the properties window by going to Window > Properties
    5) Click on the Stroke option
    6) Check "Dashed Line" on
    7) Set the first "dash" to 10
    8) Make sure the rest of the "gap" and "dash" options are blank
    9) Go to File > Export > Export As…

    5 votes
    0 comments  ·  Strokes  ·  Admin →
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  13. Problem with linked png files

    I opened a file I had last edited in January 2022 and it says there are a lot of missing files. Upon inspection it turns out only the png files are missing, jpegs are still linked. Now when I try to relink the missing files nothing happens. I'm taken back to the dialog box which said that the file is missing. There's no way for me to relink the pngs!

    OS: Mojave, 10.14.6
    Illustrator: 25.4.8

    2 votes
    6 comments  ·  Tools  ·  Admin →
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  14. Problems opening Illustrator

    Windows 10 Enterprise 22H2
    AI 27.3

    When I have to open the program 7 times out of 10 it doesn't open.

    2 votes
    0 comments  ·  Launch  ·  Admin →
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  15. Save As dialog is too large and empty

    When I click save as the window is so large i cannot see the UI. I have checked the settings for the UI size and it is set to small. I also checked with multiple other screen resolutions and nothing could remedy the problem.

    Windows 10
    Intel(R) Core(TM) i7-7560U CPU @ 2.40GHz
    Intel(R) Iris(R) Plus Graphics 640
    16gb RAM

    1 vote
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  16. Text läuft über Textrahmenbegrenzung

    Text sollte im Textrahmen bleiben und nicht darüberhinaus gehen.

    2 votes
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  17. Document grid with dots fails to render clean pixels. GPU/CPU rendering differs.

    The dotted document grid renders differently between CPU and GPU modes. None of the alternatives renders perfect pixels in the selected grid color.

    CPU renders vertically lighter smeared dots.
    GPU renders horizontally smeared dots.

    See attached screenshots.

    This may relate to another bug report i've posted:
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44269260-bug-view-grid-dots-1px-freezes-illustrator

    2 votes
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  18. レイヤーの前後関係を無視して”線”が表示されます。書き出し後も問題あり。

    レイヤーの前後関係を無視して”線”が表示されます。(画像参照)

    プレビューの問題かと思い、書き出してみましたが書き出し後も線の表示に問題があります。

    制作の都合上、表示-アウトラインを多用し切り替えて表示します。
    単なる処理負荷によるものかと思いましたが、今回2度目だったので報告させていただきます。

    以下してみたことです。

    [→再度、開き直してみる]
    開いてすぐは正常に表示されます。ひとつでもオブジェクトを操作すれば問題が発生し、レイヤーを無視した表示になってしまいます。

    [→別PCで開いてみる]
    クラウド共有したデータを別デバイスで開いた際も問題が見られます。

    [個人的な解決方法]
    オブジェクトを別ファイルにコピーし直して解消

    Adobe Illustrator2023 27.2
    MacBook Pro 2019 15inch MacOS Monterey 12.5
    iMac 2014 MacOS Big Sur 11.6.8

    よろしくお願いします。

    1 vote
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  19. Direct Selection Tool not working

    I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
    When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
    What can I do to fix this?
    I've tried restarting my computer and resetting my preferences but the problem still…

    3 votes
    1 comment  ·  Tools  ·  Admin →
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  20. 1 vote
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