8132 results found

1. Issue with Reading Variable Data from DataSet in Illustrator 29.5

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document content correctly—when I call dataSets[i].display(), the text fields in the document update with the correct values (e.g., "1", "URBAN" for the first dataset). However, when I attempt to read the variable values programmatically from the DataSet object (e.g., via dataSets[i].variables[j].content), the script fails to retrieve any values, resulting in empty strings.

   Steps We Tried
   We have tried multiple approaches to read the variable values, but none of them worked as expected:

   Reading via dataSets[i].variables[j].content:
   We iterated through dataSets[i].variables, checked the variable names (e.g., variable.name === "Cislo"), and attempted to read the content property.
   Result: The content property always returned an empty string, even after calling dataSets[i].display().
   Reading via getByName:
   We tried using dataSets[i].variables.getByName("Cislo").content to directly access the variable's value.
   Result: This threw an error ("Error 21: undefined is not an object") if the variable was not found, and even when wrapped in a try-catch block, it returned an empty string.
   Reading via variable.textFrames[0].contents:
   We attempted to access the text frame linked to the variable using doc.variables[j].textFrames[0].contents after dataSets[i].display().
   Result: This approach also returned empty strings, even though the text frames in the document were visibly updated with the correct values.
   Workaround (Successful but Manual):
   As a workaround, we named the text frames in the document ("CisloText", "JmenoText") and read their values directly using doc.textFrames.getByName("CisloText").contents.
   Result: This worked and correctly retrieved the values (e.g., "1", "URBAN"), confirming that the dataset and variables are functioning as expected for updating the document. However, this is not a practical solution as it requires manual naming of text frames, which is not feasible for larger workflows.
   Observations
   The CSV file is correct and properly formatted:

   Cislo,JMENO
   1,URBAN
   2,JIŘÍ
   3,TOMÁŠ
   4,EDA
   5,
   6,NOVOTNÝ
   7,KAREL​
   The dataset updates the document content correctly when dataSets[i].display() is called (e.g., the text fields show "1", "URBAN" in the UI).
   The generated PDF files contain the correct content based on the dataset, confirming that the dataset and variables are working.
   However, all attempts to programmatically read the variable values from the DataSet object (dataSets[i].variables) result in empty strings or errors.
   Sample Script testVariableReading.jsx:

   var doc = app.activeDocument;
   var dataSets = doc.dataSets;

   // Kontrola, zda existují sady dat
   if (!dataSets || dataSets.length === 0) {
   alert("Error: No datasets found in the document. Please load a CSV file with variables.");
   } else {
   for (var i = 0; i < dataSets.length; i++) {
   dataSets[i].display(); // Aktivuje sadu dat (mění proměnné – Cislo, JMENO)

       // Pokus o načtení hodnot z dataSets[i].variables (selhává)
       var currentCisloFromDataSet = "";
       var currentJmenoFromDataSet = "";
       try {
           var variables = dataSets[i].variables;
           for (var j = 0; j < variables.length; j++) {
               var variable = variables[j];
               var varName = variable.name;
               if (varName === "Cislo") currentCisloFromDataSet = variable.content || "";
               if (varName === "JMENO") currentJmenoFromDataSet = variable.content || "";
           }
       } catch (e) {
           alert("Error reading variables from dataset " + (i + 1) + ": " + e);
       }
   
       // Načtení hodnot z pojmenovaných textových polí (funguje)
       var currentCisloFromTextFrame = "";
       var currentJmenoFromTextFrame = "";
       try {
           var cisloTextFrame = doc.textFrames.getByName("CisloText");
           if (cisloTextFrame) currentCisloFromTextFrame = cisloTextFrame.contents || "";
   
           var jmenoTextFrame = doc.textFrames.getByName("JmenoText");
           if (jmenoTextFrame) currentJmenoFromTextFrame = jmenoTextFrame.contents || "";
       } catch (e) {
           alert("Error reading text frames for dataset " + (i + 1) + ": " + e);
       }
   
       // Zobrazení výsledků pro srovnání
       alert(
           "Dataset " + (i + 1) + ":\n" +
           "From dataSets[i].variables:\n" +
           "Cislo=" + currentCisloFromDataSet + ", JMENO=" + currentJmenoFromDataSet + "\n\n" +
           "From textFrames.getByName:\n" +
           "Cislo=" + currentCisloFromTextFrame + ", JMENO=" + currentJmenoFromTextFrame
       );
   }
   

   }
   Request
   It seems there might be a bug in Illustrator 29.5 where the DataSet object's variables property does not correctly expose the content of variables after display() is called. I would appreciate if you could investigate this issue and provide a solution or workaround to programmatically read the variable values from a dataset without relying on manually named text frames.

   Attachments
   I am attaching the following files for your reference:

   The CSV file (data.csv) used to load the dataset.
   A sample file (sample.pdf) with the variables and dataset set up, where the issue can be reproduced. I have saved the file as a PDF because the original .ai file was rejected due to a content type mismatch (application/postscript). The PDF was saved with "Preserve Illustrator Editing Capabilities" enabled, so you should be able to open it in Illustrator and see the variables and dataset. Note that the text frames in this file are already named "CisloText" and "JmenoText" as part of the workaround, so reading via doc.textFrames.getByName("CisloText").contents will work. However, the issue with reading directly from dataSets[i].variables should still be reproducible.
   A test script (testVariableReading.txt) that demonstrates the issue. Please note that I could not attach the script with its original .jsx extension as it is not a supported file type. I have renamed it to testVariableReading.txt. To test the script, please rename it back to testVariableReading.jsx. The script attempts to read variable values both from dataSets[i].variables (which fails) and from named text frames (which works), and displays the results in an alert for comparison.
   Thank you for your assistance! Please let me know if you need any additional information to investigate this issue.

   Best regards,
   Ales Ulrych

   Dear Adobe Support Team,

   I am reaching out to report an issue with Adobe Illustrator (version 29.5) regarding the inability to read variable data from a DataSet object in a script, even though the dataset is correctly loaded and updates the document content as expected.

   Problem Description
   I have a script that processes a CSV file to generate PDF files using variable data in Illustrator. The CSV file contains columns "Cislo" (number) and "JMENO" (name), and it is correctly loaded into Illustrator as a dataset (via Window > Utilities > Variables > Load Variable Library). The dataset updates the document… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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2. Fonts used previously won’t load and miss in the document

   Many of the fonts aren't opening properly on the working files from the previous version of IIllustrator. It appears as I have no these fonts, but I sure had yesterday in 2024 version, so it's there :d

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   Need More Info  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Impossible to generate vectors, the app says it’s not genuine

   Hi ! When I want to generate new vectors in illustrator, I can't. A message which tell me that my illustrator is not authentic appeared.

   Customer service did everything but still not working.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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4. 新規ワークスペース　クラッシュ

   Illustrator：29.4(64bit)
   OS：windows11

   ウィンドウ→ワークスペース→新規ワークスペース　を作成するとクラッシュする。
   クラッシュから復元した後、同名のワークスペースが二つ存在している状態。

   1 vote

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Sudden and constant "Out of GPU memory" error, Ai 29.4

   I am suddenly getting constant "Out of GPU memory" errors, which renders all the graphics in "Outline" view, and crashes Illustrator. It just started occurring today (Wednesday April 23, 2025). Yesterday everything was fine.
   
   Mac Studio, M2 Max, 64 GB RAM, Sonoma. Ai 29.4

   My CS6 version of Illustrator at home on an old Mac, runs so much better than anything coming out of Adobe ever since this Creative Cloud debacle disaster!

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. File with links to the same filename, when folder is moved, tries to open itself

   Suppose a file X have links to file Y with the same name but in other folder. If you move the original file so Illustrator can't find Y, it then tries to open the filename in its own folder and find the file itself (X). Multiple links cause the message "the file is already opened"

   2 votes

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   2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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7. Artboard Tool doesn’t create artboards based on a clicked object with an expected precision

   When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?

8. Rasterizing an object inside of a clipping group flattens the clipping group itself

   If we need to rasterize one selected object inside of the clipping group, we have to isolate the object to avoid flattening the clipping group. Isolating only the clipping group won’t help, we have to 'drill into' the object specifically!

   This doesn’t happen for simple groups — with these we don’t have to isolate anything at all, just selecting a child is enough.

   Thanks to Junior Rocha for raising this up.

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   0 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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9. Shortcut for Split Into Grid

   I previously had a custom shortcut assigned to the “Split Into Grid” command, and it was incredibly useful. However, it seems that this shortcut no longer works and the command has been removed from the Illustrator keyboard shortcuts menu, preventing me from reassigning it.

   I truly hope this feature can be reinstated, as it significantly streamlines the workflow and enhances productivity.

   Thank you!

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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10. Enough with the memory sucking "upgrades" already!

    Hey Adobe, you've already forced us all to pay more for your subscription based software model now, so maybe instead of focusing so ******* building memory sucking AI generative tools for people who aren't artists, you should provide a version for the folks who don't need all this new ****. Stop messing with perfectly good and functional software that real artists want to use! I can't even tell you how many times the recent releases have crashed and I lost all my work, it's incredibly frustrating! I have a new macbook pro that can handle the demand, so the problems are clearly on your end. I miss the days of buying physical software. Give me Adobe Illustrator CS6 and stop forcing me to use your BS "upgrades" for more money, so sick of it!

    Hey Adobe, you've already forced us all to pay more for your subscription based software model now, so maybe instead of focusing so ******* building memory sucking AI generative tools for people who aren't artists, you should provide a version for the folks who don't need all this new ****. Stop messing with perfectly good and functional software that real artists want to use! I can't even tell you how many times the recent releases have crashed and I lost all my work, it's incredibly frustrating! I have a new macbook pro that can handle the demand, so the problems… more

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Edit Gradient Issue

    As you can tell by the picture, I've clicked on an object that already has a gradient, but it does not give me the option to click 'Edit Gradient' and it does not already show me the gradient line over top of the object so I can manipulate the sliders. However, when I clicked on the object below (which also has a gradient) it did give me the option to click "Edit Gradient"

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    1 vote

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please share the test file! It’s hard to tell anything by the image alone.

12. Mesh Envelope Distortion renders as shifted on Large Canvas

    Taka look at the files attached.
    Envelopes on large canvas render their distorted content shifted, compared to normal canvas.
    It’s a bug similar to brushes: http://illustrator.uservoice.com/forums/601447/suggestions/41713246
    Perhaps it’s time to fix these?

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    2 votes

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    1 comment  ·  Meshes, Distortion  ·  Delete…  ·  Admin →
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13. Color picker picks a color behind the OK button

    When using the eyedropper in Color Picker, when you click OK it samples the color behind the OK button instead of the one selected with the eyedropper.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    5 votes

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. HEX Franklin Variable Font is Not Visible when Editing

    I am on a Mac running Illustrator 29.4. I am trying to use the variable OTF version of HEX Franklin, and all Adobe apps do not render the letterforms. When I try to select the variable font in the dropdown, it just defaults back to Myriad or the default typeface.

    Other variable fonts work as intended, but specifically, this one is broken. Any possible fix?

    4 votes

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    Under Review  ·  8 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. PDFs make AI crash

    I use PDFs for proofs to send to clients. They tend to make AI crash more than any other issue I have.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Objects invisible after leaving Isolation Mode

    After making changes in Isolation Mode the objects become invisible until I move it. This has been happening to me in many different files.

    Apple iMac M1 Sequoia 15.3.2 (24D81)
    Illustrator 29.4

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    5 votes

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    1 comment  ·  Isolation  ·  Delete…  ·  Admin →
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    Done (Available in Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team says it’s fixed in Prerelease build 29.6.191.

    The fix is now scheduled to be pushed into the upcoming general release. If you are a part of the PR program, please check if it works.

17. Text Overflow / Overset (+) Indicators are not shown

    A strange thing is happening with a few of my files. Some text boxes have stopped showing the indicator when clicking off of the text box which has text overflow. This recently cause me to mistakenly print a file that had text overflowing with no indication. Why is this happening?

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    7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. SVG "Export" or "Save as" not working

    Unable to export or save any file as SVG unless I select an artboard, never had issues with this before. It does nothing when trying to, not even a error message.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Saving a new Image Trace preset does not remember the "Auto Grouping" checkbox’s state

    When doing Image Trace, I don't need Auto Grouping. I tweak all the settings, uncheck "Auto Grouping", and save a New Preset.
    But after applying that saved preset to the new image, "Auto Grouping" checkbox is still checked by default - and i need to uncheck it every time manually (and that triggers "re-trace") before i click "Expand".
    I need to have a preset without "Auto Grouping", but it's impossible to do, since Illustrator simply ignores that check-box when saving a preset.

    2 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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20. Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory

    I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.

    I checked GPU performance and animated zoom and made sure it's checked on.
    I was facing the same problem with my old MacBook. But I have purchased and tried this on a brand new MacBook Air and the problem persists.

    My MacBook Air specs are M4 chip, 24 GB memory and 512 GB storage.

    I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.

    I checked GPU performance and animated zoom and made sure it's checked on.
    I was facing the same problem with my old MacBook. But I have purchased and tried this on… more

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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