7796 results found

1. It's 2022. Can we get some glaring, long standing bugs fixed please?

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

   • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

   • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

   • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

   There are long standing user requests for all of these:

   • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

   • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

   • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

   • Artboard names will randomly revert back to old names

   • In the Export for Screens dialog box, Artboard… more

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Illustrator is always disconnected from Creative Cloud

   Illustrator refuses to load my fonts and color library. It doesn't sync with the creative cloud until much later if at all. I'm a design intern and it's extremely important I use our specific font and colors so not being able to access this really sets me back on my projects.

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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3. Unable to launch. Can't connect to server.

   Have tried every suggestion I could find to fix this myself. I am connected to the internet; i have deleted and reinstalled; i have checked the logs, the hosts, my firewall, my system compatibility, and my drives. Seriously want this fixed asap.

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   0 comments  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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4. GPU renderer fails on complex appearance stacks involving Knockout Group

   I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

   It does not seem to work on the GPU renderer.

   Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

   I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane of the prefs.

   I have an appearance stack that uses a scatter brush at 0% opacity to knockout parts of the underlying fill, thanks to Knockout Group being checked on this object.

   It does not seem to work on the GPU renderer.

   Some experimentation suggests that it does work if I shift the overall object's transparency from Hard Light to Normal. I haven't tried other opacity modes.

   I have included a file with an example path, as well as screengrabs of how it renders on the CPU and GPU previews, and the data given by the "system info" button in the Performance pane… more

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   1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. pathfinder - unexpected behaviour inside script

   when I select two compound paths and subtract, I get a fully selected group.
   If I create an action consisting of just the pathfinder operation and run it from the actions panel, the result is identical.
   If I call this action from extendscript, the group sometimes is only partially selected. - and the following steps produce unexpected results :(
   It turns out that adding an extra object.selected = true can help.
   I observed this in 2022 edition, I have the impression that this did not happen in 2020 edition

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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6. Illustrator Fails to request Disk access cannot access file system i.e. cant save the files!

   I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
   I opened system preferences => security & privacy=>privacy, and then file settings, and saw that Illustrator hadn't requested access to any folders! So this was why I couldn't open a file or save the current file I am working on: Illustrator couldn't launch Finder!

   My work around was to click on the full disk access menu. Give Illustrator full disk access. The force quit illustrator so that it would restore the file after the “crash”. Then reopened illustrator, and was able to save the file now that it had full disk access.

   I have a freshly set up m1 mac Illustrator 24.6.1 and I was stumped today when using Illustrator for the first time on it. When after working on a file I could not save it. Save, Save as, Save a Copy,"Save Before Your exit - save" all failed to do anything. I then tried opedning a file... I discovered that Illustrator had failed to get permission from Mac OS to work with files. So I was stuck with my work that needed to be saved!
   I opened system preferences => security & privacy=>privacy, and then file settings, and saw that… more

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. slicing problem

   I'm having a weird glitch with Illustrator. The program works fine until it suddenly the selection stops working. no matter which tool I select I get the same result- the cursor slices any shape that's selects. I can't pick anything or preform and other function, the cursor just slices the shape. If I close the program and restart it it fixes itself only to happen again a few minutes into the re-launch.

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   1 comment  ·  Selection  ·  Delete…  ·  Admin →
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8. Preferences dialog window opens small, tiny, shrunk, and I can't access any settings

   Problem with Preference panel in Illustrator since the last update of the app.
   
   A person from Adobe helped me yesterday by removing all the caches and preferences from illustrator, it worked right after but today it's happening again.

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   9 votes

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   8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Can't export selection properly

   Have some simple artwork with some outlined type. Prior to the update, it all exported properly with "Export Selection..." Now it SHOWS it's going to export in the preview, but no matter what I do the majority of the text is absent. If I segregate the export to even simply one of the letters not exporting, it still exports incorrectly (even though the preview before the export shows the character) and results in an empty file!

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. since version 26.3.1. (win 10 pro) arabic text is not shown correctly although all prefs set the same..

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Artwork out of place in preview mode, but in outline mode is where it should be.

    Title describes whole problem. Need this fixed ASAP please.

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Bug fix: The odd placed linked image changing size or position or both, on opening.

    The odd placed linked image changing size or position or both, on opening.

    2 votes

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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13. Changing color via Hex doesn't count as an action, so save does not update file

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of the object works as expected:
    clicking a swatch
    adjusting the RGB or CMYK sliders
    using the RGB spectrum/eye dropper
    using the eyedropper tool to select color from other object

    All of these items log and action as an undoable step, and therefore after the color change the file is seen as revised and therefore can be saved immediately after the Hex color adjustment.

    Currently work around is to do and additional action after changing the color. For instance: copy/paste then delete the object selected in order to go through some history steps to get back to state of file after color change and then hit save.

    To summarize steps to replicate:
    Open existing file
    Select object(s)
    Adjust color fill by pasting or typing in a Hex color code, hit enter
    Object(s) will adjust to new color
    (at this point the application does not register under the edit menu that a new change has occurred)
    Therefore, hitting keyboard shortcut to Save file has no action (Save is gray in menu)

    Thank you for taking a look at this.

    MacOS 12.5
    Illustrator 26.1

    When changing the color of a selected object, if you paste a hex number in to the color palette window and hit enter the object will change to the correct color. However, the program does not register this as an action/history change. So you can’t hit save and have the color change applied to the saved the file. This also is apparent in that it doesn’t become an “Undo Color” item under the Edit menu. Besides pasting a Hex color, I get the same bug if I type a Hex color in.

    Any other form of changing the color of… more

    6 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The latest Beta 29.4.0.37 now correctly treats a document as changed when a color code is paste into the HEX field in the Color panel with an object selected.

    Please test it and comment back.

14. Crashing repeatedly 26.4.1

    Since the update to Illustrator v 26.4.1 there have been repeated crashes.
    Crashes creating new document from template
    Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
    Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor

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    9 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue. Kindly try the steps mentioned in the below article for this crash.

    https://helpx.adobe.com/illustrator/kb/crash-issue-in-latest-version.html

    Regards,

    Ankit Goyal

15. Drop Shadows in Illustrator 26.4.1 won't export to SVG properly – they become displaced

    I made an Illustrator 26.4.1 graphic that used the drop shadow effect.
    When I exported it to SVG, the shadows became displaced. They were all moved a bit to the top-left. I tried all kinds of alternate exporting and effects settings, always to the same effect.

    I knew for certain that I had already done this in a previous Illustrator version, so I downloaded Illustrator 25.0 and tried the exact same thing – worked perfectly!
    Some time between those versions, something must have gotten buggy.

    When I noticed this, I was on Win10 (Win11 now).

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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16. Illustrator auto-close when opening an .ai file

    It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.

    I already reinstalled illustrator and the problem continues.

    https://photos.app.goo.gl/3st7c5b75KnxbNLq8

    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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17. 上書き保存時に時々保存前のaiデータが勝手に複製される

    バージョンはCC2022です。
    「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」（0部分は任意の数字）というファイルが時々勝手に複製されます。
    削除しようとしても「権限がありません」と出て消せません（再起動すると消せるようになることがあります）
    バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  PCM Miyuki responded

    Kaho T 様　sy 様

    
    

    お手数ですが、一度こちらのAdobe Support Communityにございます内容をお試しいただけないでしょうか。

    https://adobe.ly/3DdlOSz

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

18. Coordinates not showing in Overprint Preview

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new square object (Coordinates now do not show again)

    On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.

    Steps to Reproduce
    1. Create blank file, have GPU Performance turned off
    2. Drag to create a new square object
    3. Turn GPU Performance on and change to Outline View
    4. Drag to create a new square object (Coordinates now show in Outline View)
    5. Change to Overprint Preview
    6. Drag to create a new… more

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    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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19. Bullets and Numbering indentation changes

    Numbering moves away from the text when I make the text larger. It does not happen always. I have tested it a few times and found this issue.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Ai 26.4.1 no longer recognizes my Nvidia GPU Quadro P2000, no acceleration

    After 26.4.1 update AI says Compatible GPU not available. This has been working for 4-5 years. WTF!

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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