8141 results found

1. Still unable to handle screen magnification in Windows

   When opening Illustrator 2023 on my 4K monitor with a 1080p monitor also attached, in Windows 11, most of the opening dialog is scaled way off the screen. There is no way to drag the window far enough up to get to the Cancel and Close buttons making it virtually impossible to start a new document. This is another example of how poorly illustrator deals with screen magnification and high resolution monitors. Trying to open the window on my 1080p monitor is significantly worse.

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Problem with mouse wheel when switching applications with ALT+TAB Windows

   When switching from Illustrator to another application with the key combination ALT+TAB, using the mouse wheel (e.g.: zoom) no longer works correctly. The application must first be minimized and then maximized again for the Maurad to function normally again.

   Beim Wechel von Illustrator in einer andere Anwendung mit der Tastenkombination ALT+TAB funktioniert das Verwenden des Mausrades (z.B.: Zoom) nicht mehr korrekt. Die Anwendung muss erst minimiert und dann wieder maximiert werden, damit das Maurad wieder normal funktioniert.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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3. Slow opening of Illustrator.

   I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).

   When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
   This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.

   the hardware is the same. It's not brand new but it's not slow either.
   windows 10 x64, i7 4.0 ghz serie 4000, 32gb RAM and ultra-fast M.2 hard drive.

   Help me.

   I have had the following problem for a few years now (therefore different versions of Illustrator, let's say from 2020-2023).

   When I start Illustrator, opening the first (I specify the first) document that is an Empty table or an already existing document that Ai takes an exaggerated amount of time! Then, after this step, the other documents are opened in normal times.
   This happens to me from different versions of the software, and it also happens if I close the software and restart it to open a document, or if I start Ai after restarting my computer.

   the hardware is… more

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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4. text deleted and exporting empty

   This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
   When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
   When you try and save the ilustrator file it shows the error you see.

   I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to deal with it I can share the file.

   I cannot spend the time to rebuild these files from scratch.

   Any idea what can cause suddenly to break my .AI file?

   This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
   When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
   When you try and save the ilustrator file it shows the error you see.

   I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to… more

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. png export fails

   Illustrator 2023 crashes almost every time I try to export my work into a .png file

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Modification manuelle bloc texte/image

   Impossible de modifier les blocs manuellement avec la souris-flèche noire.
   J'ai quasi tout essayé (mise à jour, redémarrage, désinstallation, etc.)

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Incorrect word count via script

   At some point (I think v27) Illustrator has changed its word counting/division algorithm.

   So, where previously the results were sensible:
   "This.Was.Four.Words" — word count: 4
   "This.Is.3.Words" — word count: 4
   "I.WF05f.07.AB.000" — word count: 5
   "I.WF05f.AB.07.000" — word count: 5

   In version 27.4 the results are now confused:
   "This.Was.Four.Words" — word count: 1
   "This.Is.3.Words" — word count: 3
   "I.WF05f.07.AB.000" — word count: 4
   "I.WF05f.AB.07.000" — word count: 2

   For a discussion on the topic, and a testing script, see this thread.

   Note: maybe this bug was introduced while fixing this bug.

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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8. "Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM

   Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.

   Macbook Pro/2019, Intel, macos 10.15.7

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   5 comments  ·  Performance  ·  Delete…  ·  Admin →
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9. Bad polish translation. 3D and materials

   In 3D and materials tools. Inflate properties has translated volume to "głośność" which means loudness in polish. It should be translated to "objętość" instead.
   Clearly translator had no context.
   In the same menu there is a lot of issues with translation too, but that one was most bizzare to me and made me come here to post this issue.
   Someone really should take a closer look at it.
   Thanks

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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10. Can't Delete User Defined Swatches

    I can't seem to find a way to delete my user defined swatches (or brushes) from the adobe library. Even when i look in my Mac Library folder I can't find where they are stored to delete them that way. I've tried saving over them with new ones by the same name but that just duplicated them. It would be nice if there was an easier way to organize + delete swatches, but I feel like Adobe makes a lot of features unnecessarily complicated.

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    6 votes

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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11. getSystemPath using CSInterface throws URI Malformed error

    I was trying to get the my documents folder path of the system using CSInterface getSystemPath function. It works in most of the cases. But it throws URI malformed error (refer the screenshot below), if the path of the documents folder contain characters from languages other than English.

    I debugged the CSInterface.js file at line 521. And I found that the below piece of code returns the path of the folder without encoding the characters from languages other than English.

    window.adobe_cep.getSystemPath(pathType)

    IN MY CASE:

    Path of documents folder: "C:\Users\sanjay\OneDrive - Élégante\Documents".

    window.adobe_cep.getSystemPath(pathType)
    // Returned value - "file:///C:/Users/sanjay/OneDrive%20-%20Ã%89lÃ%a9gante/Documents"
    // É is encoded as Ã%89

    encodeURI("C:/Users/sanjay/OneDrive - Élégante/Documents")
    // Expected value - "file:///C:/Users/sanjay/OneDrive%20-%20%C3%89l%C3%A9gante/Documents"
    // É is encoded as %C3%89

    decodeURI("Ã%89") throws URI malformed error.
    decodeURI("%C3%89") returns É.

    ISSUE:

    So, I guess it is the problem with the encoding of window.adobe_cep.getSystemPath(pathType). Is there any work around for this issue?

    SAME ISSUE WITH OTHER FUNCTION:

    I'm also facing the same issue with other scripting functions like "documentAfterActivate" CS Event which returns the path of active document if a document is opened. The path received is not encoded properly for characters other than English.

    VERSION INFO:

    CEP: 9
    Illustrator: 26.1 (2022) Also tried in 2023.
    OS: Windows 10

    I was trying to get the my documents folder path of the system using CSInterface getSystemPath function. It works in most of the cases. But it throws URI malformed error (refer the screenshot below), if the path of the documents folder contain characters from languages other than English.

    I debugged the CSInterface.js file at line 521. And I found that the below piece of code returns the path of the folder without encoding the characters from languages other than English.

    window.adobe_cep.getSystemPath(pathType)

    IN MY CASE:

    Path of documents folder: "C:\Users\sanjay\OneDrive - Élégante\Documents".

    window.adobe_cep.getSystemPath(pathType)
    // Returned value -… more

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    0 comments  ·  SDK and Scripting  ·  Edit…  ·  Delete…  ·  Admin →
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12. 応答なしになって立ち上がりません。さらに最新版をダウンロードしたのに保存する際にバージョンが2020になっています。

    バグの報告です。

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. You just updated Illustrator and now can't connect to Pantone Connect

    When you guys updated Illustrator you made it so I can't connect to Pantone Connect - the arrow button to sign in to Pantone Connect after I type in my email address refuses to click so I can go to the next screen and type my password. And when I try to connect through one step sign in it doesn't recognize i already have a Premium account and wants me to pay again! This needs to be fixed immediately! I have work that needs Pantone colors right now!!!!

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    2 votes

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    2 comments  ·  Delete…  ·  Admin →
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14. File adding images unnecassarily in file

    When i reopen a file, illustrator has duplicated and randomly placed (and sized) images from within the file or even doubled the link that was in place. It adds an additional image for each link in the file and also asks them to be relinked! Very frustrating having to look through and clean up the file.

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    5 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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15. I can't use the freeform gradient tool in Illustrator for some reason.

    For some odd reason, freeform gradient is not usable. I add in rectangles and saved images but nothing works. In addition, the other gradient tools are available for selection but have no impact on the image as well.

    I'm using version 27.4 (64 bit) on a Samsung.

    2 votes

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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16. rotating and croping causing jagged banding

    Rotating and croping an image leads to an odd banding pattern appearing through the image. This does not occur when clipping using a clipping mask or when only cropped or only rotated.

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    3 votes

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    6 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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17. Full screen mode does not take up 100% of the screen when the Windows taskbar is hidden

    Hello! In April update of Windows (22621.1413) developers changed automatic taskbar hiding mode, now it is hidden completely, without 1 pixel border. I think that this is a good solution, but some Adobe programs (Illustrator, InDesign) in full screen mode do not open 100% of the screen when the taskbar is hidden, leaving a gap of 1 pixel at the bottom of the screen which shows the desktop wallpaper, and if it is bright and contrasts with the interface of these programs, it looks defiant and it is not good. An application running in full screen mode should take up all 100% of the screen. Please fix this in new versions. Thank you!

    Hello! In April update of Windows (22621.1413) developers changed automatic taskbar hiding mode, now it is hidden completely, without 1 pixel border. I think that this is a good solution, but some Adobe programs (Illustrator, InDesign) in full screen mode do not open 100% of the screen when the taskbar is hidden, leaving a gap of 1 pixel at the bottom of the screen which shows the desktop wallpaper, and if it is bright and contrasts with the interface of these programs, it looks defiant and it is not good. An application running in full screen mode should take up… more

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    6 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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18. Abnormal selection after executing an action in a script.

    According to the person in the know, this has been occurring since version 25.4; it was normal in 25.2.x.
    When an action to duplicate an object is created and executed by specifying the action in the script function doScript(), the execution completes with the duplicated object and the original object selected at the same time.

    Although it is logical to perform all processing in scripts, there are situations where it is unavoidable in the process.
    In addition, this is clearly an abnormal situation.
    We would like to see an improvement.

    Translated with www.DeepL.com/Translator (free version)

    〈にほんご / Japanese〉
    スクリプトでアクションを実行後、選択範囲が異常

    識者によれば、バージョン25.4以降で発生している。25.2.xでは正常だったとのこと。
    オブジェクトを複製するアクションを作成して、スクリプトの関数 doScript()でそのアクションを指定して実行すると、複製されたオブジェクトと同時にオリジナルのオブジェクトも同時に選択された状態で実行完了する。

    すべての処理をスクリプトで行うのは道理だが、工程上やむを得ない状況もある。
    まして明らかに異常な状態である。
    改善を望みます。

    According to the person in the know, this has been occurring since version 25.4; it was normal in 25.2.x.
    When an action to duplicate an object is created and executed by specifying the action in the script function doScript(), the execution completes with the duplicated object and the original object selected at the same time.

    Although it is logical to perform all processing in scripts, there are situations where it is unavoidable in the process.
    In addition, this is clearly an abnormal situation.
    We would like to see an improvement.

    Translated with www.DeepL.com/Translator (free version)

    〈にほんご / Japanese〉
    スクリプトでアクションを実行後、選択範囲が異常

    識者によれば、バージョン25.4以降で発生している。25.2.xでは正常だったとのこと。… more

    10 votes

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    0 comments  ·  Actions  ·  Delete…  ·  Admin →
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19. REMOVE THE POPUPS - share online

    please remove the annoying popup ... i will never share or use google cloud for any business documents.
    and i hate HATE popups that will not go away. i never want to see any popups.

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    16 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have rolled out a release yesterday which gives the capability to turn this off through a 'Don't Show Again' option available in the popup dialog.

20. Consistant crashing when trying access swatches through color picker window

    As per title

    Version 27.4
    M1 MacBook Pro, Monterey 12.5.1

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    1 comment  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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