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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8070 results found

  1. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

    Last tried with illustrator version 25.2.1

    Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
    Does not occur while working in a .ai file, only PDF.

    Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Big Sur 11.2.3

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  2. Eyedropper creates buggy hidden/invisible/non-existent appearances on text objects

    This bug only seems to work on Windows.
    Illustrator version: 25.2.1

    As discussed here: https://community.adobe.com/t5/illustrator/buggy-hidden-invisible-non-existent-appearances/m-p/11964528/thread-id/271978#M272107

    Creating a default text object, selecting it, then clicking on it with the eyedropper tool creates an invisible/pseudo-existing appearance on the text. This is evident in that going to the top menu shows that Object > Expand... is greyed out while Object > Expand Appearance is not. You can also see in the Layers panel that the text object has its selection circle filled with grey, indicating that it has an appearance. Yet checking the Appearance panel shows that there is no appearance at all…

    3 votes

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  3. Colors Being Displayed Differently than in Color Picker

    I just decided to update to AI 2021, bad idea... I was working on a file and I realized that the color had changed from the original dark blue to a purple color. I do not know what happened, but I know it must have to do with the update because it happened right after this.

    3 votes

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  4. Flickering Background on resume

    Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video

    3 votes

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  5. Colors not displaying correctly in Illustrator 25.2.1

    Colors are displaying brighter and incorrectly in CMYK color mode. I've color calibrated my monitor; restarted my computer; uninstalled/reinstalled Illustrator and still all files pulled into Illustrator are displaying this way.

    Mac Big Sur 11.2.3 Illustrator 25.2.1

    I have had trouble with a corrupted preference file in the past, but I also tried deleting the file and reinstalling with no change. I've uploaded a screen shot of how the colors are displaying.

    3 votes

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  6. Illustrator keeps shutting when I try to save my work and all of my work is lost.

    It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
    a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.

    3 votes

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  7. Illustrator CC 2020 Saving Unknown Error

    Illustrator won't let me save my files. I've tried to open another new file to save my files and the same error has occurred unless I have the "Create PDF Compatible File" option turned off. I have never encountered this before and this is my first time encountering this problem.

    3 votes

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  8. document color mode

    Document Color mode switching automatically to "Emulate Adobe Illustrator 6.0" every time I switch windows.

    3 votes

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  9. Class action against Adobe

    Guys, we need to make a class action. All the suite is full of old and annoying bug... Every time they updated, something broke and I loose a lot of time.

    3 votes

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  10. Saving issues

    I have an issue with illustrator, files are not saving properly. The file 15 year warranty vector I created is saving as "~ai-87c8b406-558b-424b-915b-974d5eb7acda_"

    Or it doesnt save at all.

    I am running the latest illustrator

    3 votes

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  11. Allow templates to save a color profile

    Allow templates to save a color profile instead of opening EVERY TIME as untagged RGB or CMYK. Or at the very least, since Color Management Policy is set to Convert to Working Space... DO THAT!

    3 votes

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  12. My colors keep getting dull randomly without changing settings

    This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.

    3 votes

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  13. Pencil tool in Illustrator 2021 less smooth (when editing existing line) than in Illustrator 2020, even with same settings

    When using the pencil tool to edit existing lines, instead of a smooth transition at the start and end of the edit, it's always a little jagged no matter how carefully I draw it. Toggling and using the smooth tool afterwards helps, but that adds an extra step every time I use this tool to edit lines. The 2020 version didn't have this problem, and I compared my pencil tool settings between the two versions and they were the same. Even tweaking the settings on the 2021 pencil tool doesn't resolve the issue.

    Pic attached showing a line after I…

    3 votes

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  14. Bug: In-app "Learn" window is just a peach colored rectangle

    Computer:

    MacBook Pro (Retina, 15-inch, Mid 2014)
    2.8 GHz Quad-Core Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 2 GB

    OS:

    Mac Big Sur 11.2.3

    AI version:

    v.25.2.1

    Steps:

    I have never accessed the in-app "Learn" tutorial feature, but after updating to AI v.25.2.1 today, I decided to try it by clicking the lightbulb icon in the upper toolbar.

    Expected result:

    The Learn window would open up displaying various clickable tutorials.

    Actual result:

    The Learn window opened up, but instead of displaying clickable tutorials, the entire window is filled with a peach colored rectangle. Hovering over…

    3 votes

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  15. Shaping tool

    Details of your operating system and version of Adobe Illustrator (desktop)
    The steps you were taking when you experienced the issues - I attempted to use the tool, my workspace is in grey and was white, when I opened it. There is a cursor over the tool and nothing works
    Your expected result to be able to select the tool and options.
    Your actual result - nothing
    [Optional] Upload your Illustrator file or a video

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  16. While creating simple vector files Illustrator lags

    Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.

    3 votes

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  17. Add title in svg export

    I would like a way to add a title to exported SVGs.

    You should be able to set this at the artboard level, not just at the document level.

    This would greatly improve the accessibility of exported SVGs and simplify workflows.

    3 votes

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  18. Bad image quality on Export Asset

    If I use Export Asset, fine details in patterns get smeared and destroyed in the resulting bitmap (png). This happens regardless of whether I scale the object up, or export at super high resolution.

    If I use normal Export, the detail is as expected. In fact, this happens even at very low resolutions where you naturally expect to lose detail. Regardless, Illustrator does attempt to preserve brightness and detail as best as possible given the resolution when choosing normal Export. But with Export Asset, the behavior is totally different and, honestly, unusable in most cases.

    3 votes

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  19. Copy (or Cut) \ Paste: the object appears on the same layer when another layer is selected.

    Hello,
    1.
    Windows 10, Illustrator 25.2
    2.
    I have an object\s on layer 1. I copy\cut it. Select layer 2, press Paste - the object Appears on layer 1 and layer 2 is still selected.
    3.
    It should appear on layer 2 as it was before.
    4.
    I can not copy\paste objects on another layer, I can only move them in Layer Window.

    3 votes

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    1 comment  ·  Layers  ·  Admin →
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  20. Live corners are stretching

    The corners are supposed to be live, but yet they stretch/distort when transforming. Objects with round corners should retain their radii, or I should have the option/keyboard modifier to change this behavior. The radio button in the transform palette is not working.

    The options should be scale, distort, or retain current value.

    Illustrator 25.2
    CadTools 12.2.3
    AstuteGraphics plugins, many

    iMac 5K, 27" 2019, OS X 11.2
    Core i9, 32GB RAM
    AMD Radeon Pro 580X, 8GB RAM

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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