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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7716 results found

  1. NEON GLOW ONLY GOES TO BLACK

    NEON GLOW NOT WORKING

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  2. Brush Cursor - Art Pen Rotation

    I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

    "Hi !

    Today I downloaded the trial of PS CS5.

    I think its a really great step for digital painting and I love
    the new bristle and mixer brushes-

    But one thing really disappointed me. I´m using a Wacom Art Pen to control
    the angle of the brushes by the rotation of the pen.
    When I first…

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  3. Calligraphic Brush Rotation Preview Bug

    I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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  4. Futura Font Constantly Not Working When Synced — New Font Window Buggy Mess

    Futura Font Constantly Not Working When Synced — New Font Window Buggy Mess

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. Paragraph styles not properly justifying

    I'm using the latest updated version of CC on mac High Sierra 10.13.6

    When I just use the justify option in the paragraph window, the type will justify properly, but when I've tried to create a paragraph style, the type hangs outside of the text box, no matter what I do.

    Is there something I'm doing wrong, or is this a bug issue? And if so, any workarounds? I'm working on a file that needs a lot of type, and Illustrator is preferred over InDesign (which I've never had a problem with).

    Thanks.

    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  6. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If…

    3 votes

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    2 comments  ·  Cloud, Libraries  ·  Admin →
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  7. Info palette moves to monitor Measure Tool is used

    The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.

    Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.

    Please fix this so the Info palette stays where I put it when using the Measure Tool.

    3 votes

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    1 comment  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. toolbar displayed twice

    Suddenly i have two toolbars?
    I have no clue what might have let to this. Photoshop and Indesign are open too.

    Screenshot attached.

    3 votes

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    2 comments  ·  User Interface  ·  Admin →
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  9. Al CC crashing constantly

    I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  10. file stuck in global edit & global edit is missing from properties panel

    file stuck in global edit & global edit is missing from properties panel.
    closing file and reopening does not work. saving as other does not work. etc
    illustrator cc 23 on mac os x sierra 10.12.6

    3 votes

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    0 comments  ·  Properties Panel  ·  Admin →
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  11. Appearance panel - Stroke on rectangle shape

    I have a rectangle shape in my appearance panel. When I try to add a stroke to it, I get a row saying "outline stroke" (underdotted as if it should be able to change) and popup tips saying "click to edit effect". But nothing happens when trying to click to open stroke settings. So I'm not sure if this is a bug, feature request or simply me doing it wrong. Anyway, it seams to be meant to work, if not it would be great if you could add things like strokes to these shape rectangles/circles.

    3 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  12. Type resizing issue in Illustrator CC 2019 v23.0.1

    If I try to change the point size of a typeface on type that is indeed selected (any typeface - not specific to any one in particular), while I can select or type in a specific size in the type "window" (cmd T to open, or I just open it from my docked windows) it has no effect on the actual size. I can change the size using the panel across the top (see attached screen cap) just fine.

    This just started happening today. I've done no updates related to my OS (latest version for Mac of Mojave) or Illustrator.

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  13. Alignment Tool is Off

    I'm using the alignment tool to center a logo onto it's artboard. Both the logo and the artboard are 500px by 500px, but when I use the align tool the logo is off by a couple px. It's barely noticeable until I export to png, then I can see that the circle is cut off slightly.

    Any help?

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  14. preferenes file corrupt

    almost every 2nd-3rd time I launch Illustrator I get this error message about a corrupt preferences file and my workspace is reset to the default. very annoying

    3 votes

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    3 comments  ·  User Interface  ·  Admin →
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  15. 'could not complete package' message in Illustrator CC 2019

    Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.

    3 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →
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  16. Viewing New Features from Learn kept playing—after quitting

    With an Illustrator document open I clicked the Learn icon in Control panel, and chose New Features and clicked to watch the Properties panel movie. I quit AI and the movie began to play again… I hadn't quit it.
    there was no way to stop it. I muted the computer and restarted AI where the movie resumed and I could stop it. I resumed it playing and quit again and it quit the movie this time. so I couldn't replicate it—but it was odd!

    3 votes

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    0 comments  ·  Other...  ·  Admin →
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  17. handles

    1. Version 23.0.1
    2. I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.
    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  18. Have to zoom a lot to reveal middle handles with small objects

    MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
    MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 Mt

    It seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
    If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.

    3 votes

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    1 comment  ·  Tools  ·  Admin →
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  19. illustrator brushtool NOT displaying brush stoke in realtime

    I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
    But when i using brush tool, turn on GPU performance.
    illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.

    ps: my system work fine AI 2018

    3 votes

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    3 comments  ·  Tools  ·  Admin →
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  20. Key object selection mismatch

    When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

    3 votes

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    5 comments  ·  Performance  ·  Admin →
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