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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Info not showing coordinates when setting Ruler Origin

    When setting the Ruler Origin, the Info palette is dead, not showing the coordinates of the tool.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  2. crashes opening .ai files

    AI worked fine on Saturday (25 Sep), today the same files crash the program. Update over the weekend? Can AI stop pushing updates that turn the program into a brick? In Alaska, we don't have unlimited bandwidth, we have to pay everytime I am forced to uninstall and redownload/re-install adobe programs for BAD updates. Why do we pay you to be in a constant beta?

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  3. Art will not display, instead art flashes occasionally while alternating with an all-white & all-orange pasteboard.

    MacOS 11.3.1
    MacBook Pro 13 Inch M1 2020
    Illustrator 25.4.1

    Illustrator opens fine. however, once I open a document or create a new one, any interaction with the artboard causes the art to disappear and be replaced by flashing color blocks, sometimes white, sometimes orange, sometimes blue, and very occasionally I can see a glimpse of the art if I hold the command key.

    • Switching off GPU acceleration does not make anything better.
    • Uninstalling and reinstalling Illustrator made the problem less profound. The art looks fine until I try to click on anything, then disappears into a field…

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  4. The GPU preview renderer glitches out on distortion meshes when the canvas is rotated.

    See title, really. It might just be on distortion meshes inside of clipping masks; that's where I found it and I didn't bother checking for any further details.

    1 vote
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  5. 横向き棒グラフツールの数値の座標軸の変更

    １．お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン

    Windows 10 　25.3.1

    ２．問題が発生したときに実行していた手順

    横向き棒グラフツールの数値の座標軸を変更して
    最大値５００,０００　間隔を７にする

    ３．想定していた結果

    最大値と間隔が正常に表示される

    ４．実際の結果

    最大値の数値と目盛りが表示されない

    ５. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E6%A8%AA%E5%90%91%E3%81%8D%E6%A3%92%E3%82%B0%E3%83%A9%E3%83%95%E3%81%AE%E4%BD%BF%E3%81%84%E6%96%B9/td-p/12392650
    コミュニティで質問し、回答をいただきました。
    こちらをご覧になってください。

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?
    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただきました「棒グラブの座標値の間隔が『7』の場合、座標の最大値が表示されない」問題の再現を確認いたしました。
    間隔が「7」の場合にのみ発生するようです。
    （最大値が「500000」以上で発生しやすいようです）

    今後、さらに検証を進めてまいります。
    開発に進展がありましたら、こちらでご報告させていただきます。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  6. Masking/clipping a sprayed Symbol Set drops performance

    Was working with spraying symbols to create a pattern, and then masking it. Symbol spraying etc, work great, until you mask them (transparency mask or clipping mask) after which any editing of symbols grinds to a halt.

    Even after unmasking, the symbols still cannot be quickly edited.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  7. Moving a path to an invisible group still enables me to edit with Blob Brush

    I was painting a path with the Blob brush, then I decided to paint a new path on top of the other one and I didn't want to join with the original, so I moved the original to an invisible group and proceeded to paint the new path. For my surprise the original in the invisible group joined with the new path, I don't see this like a feature.

    1 vote
    1 comment  ·  Brushes  ·  Admin →
    How important is this to you?

  8. Save in background corrupting files! + AMD Radeon Pro 5700 XT 16 GB GPU causing crashes

    iMac (Retina 5K, 27 inch, 2020)
    3.6 GHz 10-core Intel Core i9
    72GB Ram
    GPU: AMD Radeon Pro 5700 XT 16GB
    Mac OS Catalina 10.15.7/ Big Sur 11.5.2

    My files has been corrupting making them useless and I have lost hours of work. (illustrator 25.4.1 on mac os Catalina/ Big Sur). I reached out to adobe support telling me ONLY to work from my download folder?! And never on external drives...?! I've worked from both internal and external drives since the birth of both illustrator and photoshop...for 20 years + now, never having this problem before. Files are 100mb +…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. separation preview isnt working with eps files with the new update

    I used to place eps files into a new work space and the separation preview would show the color separation, the new update wont show any colors nor even cmyk like it used to before you places a linked image. how do i fix this issue? when an older version od ai is installed it works fine but the new update has stopped working

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  10. Helpx practice files not loading in Ai

    I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
    How important is this to you?

  11. [BUG] .PNGs displaying as though they have a drop shadow

    .png files are displaying as though a drop shadow has been added to them - files display correctly in Photoshop. Document I've been working in is CMYK.

    Windows 10 Enterprise
    Illustrator 25.4.1

    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
    How important is this to you?

  12. Libraries Not Displaying

    1 vote
    1 comment  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

  13. Expand not working properly

    After I expand anything (texts, strokes etc.), nothing changed and texts are still editable or strokes are still strokes.

    1 vote
    3 comments  ·  Other...  ·  Admin →
    How important is this to you?

  14. Replace Font - Skip options does not let you skip

    Replace Font - Skip options does not let you skip some times. Selected to Don't Show on documnent open. but it still Does, and at time WON'T let you proceed without fixing a font.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  15. Adobe will not open .eps file created in Illustrator

    Using Windows 10 on a Dell Inspiron. Created .eps file with Adobe Illustrator and it displays correctly. Saved to my Documents and to cloud location in Illustrator EPS format, but when I try to attach file in email Adobe says "Cannot open. Not a supported file format." In particular, it won't allow upload in box below for this message.

    1 vote
    2 comments  ·  Actions  ·  Admin →
    How important is this to you?

  16. v25.4 Changed ID format for items with same name when saving SVGs

    Do this on both v25.3.1 with v25.4 (Both Mac, Windows):
    Assuming Identify Objects By Object Name is on.
    1) Create new document
    2) Create two items (e.g. rectangle)
    3) Rename rectangles to same name
    4) Save SVG (not export)

    Expected format from v25.3.1:
    <rect id="rect_1_" ...
    <rect id="rect" ...

    Actual v25.4 output:
    <rect id="rect_00000161598596446820662850000009930553674419257219_" ...
    <rect id="rect"

    We have clients who have CSS selectors that dynamically change the SVG, so now they can't update their designs in our system because it breaks the CSS selectors.

    Afterwards, changing "Identify Objects By" shows that same ID name in the layers panel.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  17. Illustrator is completely gray

    When I open illustrator it is completely gray, I have already installed several times and it does not fix.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. 文字パネルの水平比率の表示がおかしい。

    25.4.1をMacOS10.15.7で使用しています。

    文字パネルの「水平比率」、100％に指定しても
    あらためて確認してみると99.999％に戻る。
    フォントの種類を問わずです。
    とても気味が悪いです。

    1 vote
    Under Review  ·  2 comments  ·  Other...  ·  Admin →
    How important is this to you?

  19. Weird neon pink image of straight horizontal lines while creating new symbol

    As I was making a new symbol, I had another tab open of a house I was creating and in the midst of making such my laptop went blank showing some weird neon pink image of straight horizontal lines, and then it went blank and then after that my laptop restarted. It was only after I reported the bug to apple I realized looking back at my other tab on illustrator that the original image I was using for practice on illustrator got really messed up and can't use now.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  20. Saving under macOS with cmd-S and cmd-D results in an error

    I save my AI document under macOS 10.15.7 with the key combination cmd-S and immediately also press cmd-D so that the document lands on the desktop.

    Since Illustrator 25.4.1, this results in an error message. I have to wait a while after pressing cmd-S before I can press cmd-D. Only then does it work.

    Speichern unter macOS mit cmd-S, cmd-D ergibt Fehler

    Ich speichere meine AI-Dokument unter macOS 10.15.7 mit der Tastenkombination cmd-S und drücke sofort auch cmd-D, damit das Dokument auf dem Schreibtisch landet.

    Seit Illustrator 25.4.1 ergibt das je doch eine Fehlermeldung. Ich muss nach cmd-S etwas warten,…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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