7717 results found

1. Default Template Folder

   Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

   This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

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2. Export as SVG: linked image gets deleted

   Hi All,
   I have an issue when exporting to SVG.
   I created an AI file with a linked jpg image as a background, and some text on top.
   When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
   So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
   I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

   AI 23 on macOS High Sierra 10.13.6

   Hi All,
   I have an issue when exporting to SVG.
   I created an AI file with a linked jpg image as a background, and some text on top.
   When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
   So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

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   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   This issue is fixed in Illustrator 23.0.2 update

3. Switching application windows causes window to resize off screen

   I'm not sure if this is an Illustrator issue or a window resizer issue (I use Divvy), but I'm using CC 2019 on OS 10.14 and every time I switch between two applications (or another space for that matter), my Illustrator window resizes off the screen. Is anyone else having this issue?

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4. Scrolling is not smooth anymore

   The scrolling in illustrator is not smooth or fast anymore. I have to swipe way too many times to move a bit around the artboard. Very frustrating. What gives?

   I have just updated my OS and Illustrator. (Mohave, Illustrator 2019).

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5. Isolate Selected Groups Does Not Work in CC 2019

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode and edit any enclosed area.

   You should get something that looks like the second pic.

   Works fine in 2017.
   iMac 27 “
   High Sierra
   3.2 Ghz
   32 gig meme

   Spent 4 days following a tutorial thinking I was losing my mind.
   Then, it dawned on me I downloaded CC 2019 four days ago.
   Downloaded CC2017 and the operation works as advertised.
   Used especially for cartooning…
   Goes like this:
   1. Select all inked artwork>Object>Expand Appearances>Merge.
   Create and color a rectangle covering artwork.
   Select All>Merge
   Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
   This will put editable color with all closed line work.

   The enclosed pic is where things go wrong in 2019
   Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode… more

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   8 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please post a test file

   -Rama
   Illustrator Team

6. Artboard 2 unnecessary

   Every new document created has 2 artboards (At least when creating from the 1920x1080 HD video template) Every time I go to export a jpg or png via save for web, it slows to a crawl because of a huge unnecessary artboard. I only want to export the size artboard I created, the HD size. But I have to wait for it to catch up and then cancel, delete the useless artboard, then go back to exporting. The whole process takes several minutes and is infuriating.

   4 votes

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7. Tool Menus Errors: Tool menus click through into the tool options below them.

   Tool Menu Interface Errors:
   I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
   I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
   I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
   Am using the latest Illustrator on Win10. See attached.

   Tool Menu Interface Errors:
   I have my Character Tools on Top, then my Swatches below, then my Transparency tools.
   I click to change transparency setting and the color swatches are below, thus what ever I click in the menu clicks through into the swatches and thus my color changes. Same issue when I change fonts.
   I click the multiply option in my transparency tools and that menu pops up over the swatches, thus whatever I click, clicks through the little menu and into the swatches color. See attached or you won't understand.
   Am using the latest Illustrator on Win10. See… more

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8. Cannot view 150% zoom level

   1. Illustrator CC 20.1 (64-bit); Windows 10-64
   2. Trying to zoom to 150% by selecting the preset option from the zoom drop-down menu, or using Ctrl++
   3. Expected result: document is shown at 150% zoom (actual size due to DPI scaling issues)
   4. Actual result: zoom preset goes to 200% and document is shown at 200%. This only happens with this document and not others; it contains both vector and raster data. For some reason I can zoom at every other preset except 150% (true actual size)
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   A sample file to reproduce the issue would have helped us. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Print Area doesn't adjust according to Print Driver

   Once you print and click on setup, then proceed to set your printer up for custom sizes the print area in the print dialog box doesn't change. In order to get it to match the artboard and what you have inputted into the printers driver, you have to click on setup again and print. This adjusts the print area but this extra step is a bug.

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10. Ungroup hotkey does not work

    'Ungroup' keystroke (CTRL+SHIFT+G) does not work. I even went into the keyboard shortcuts and tried to reassign that keystroke to the command, and it won't let me. 'Group' (CTRL+G) works great. Clicking ungroup in the properties panel is the only thing that works.

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11. paste remembers layers doesn't work if original layer is hidden

    Steps:
    create object on layer.
    Copy object.
    Hide layer
    create new layer
    paste object with new layer selected.

    It will warn you that the layer you're attempting to paste onto is hidden. But....no it's not. I have the "paste remembers layers" checkbox turned off.

    This is either a bug, or someone should stick close to someone who actually understands user expectations.

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12. Sierra, Illustrator crashes when saving and working

    iMac Pro, OS Sierra. When you save the file filename.ai Illustrator crashes. When working with a file after about 30 minutes, it flies without saving all the work.

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13. Using scale tool on justified text results in changing line breaks

    1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

    2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

    3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

    4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow on some of the lines. This destroys some very carefully set line breaks. What I want to happen is to make the text column larger with the line breaks exactly the same. This is not an issue of just scaling the text box, the text itself is also changing size - but not accurately. Checking/unchecking the "scale strokes and effects" in the transform dialog doesn't have any effect. The most frustrating thing is that once I have scaled to a new size (with the broken flow), scaling seems to work just fine - I can use the scale tool to proportionally scale the text with the "wrong" line breaks. It doesn't come up with new text flow each time.

    I suspect that Illustrator is mishandling or ignoring font tracking or kerning values when scaling.

    1. Screenshots of scaling before & after:

    1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

    2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

    3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

    4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow… more

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14. GetPresetSettings function doesn't work correctly in CC 2017 and later

    In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

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15. Tabs captions are missing, Home screen is visible through the hole

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Keyboard Increments in preferences doesn't work.

    I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Character Styles and Color Picker

    Assigned a color value of #c0c0c0 to a Character Style. Selecting the same text and then checking the color in the Color Picker returns a hex value of #bfbebe. Ideas?

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Printing problems with latest Illustrator

    The latest version of Illustrator CC 22.1 will no longer print our label artwork. We are a commercial winery and have no previous issues printing these files. We are running Windows 10 64 version 1803 6/9/2018 OS build 17134.165.

    As a work around, we tried printing these files from Acrobat DC which is included in our creative cloud package. The files print fine.

    We are seeing a lot of people complaining that it is the Myriad Pro font but as I stated we can print the files from Acrobat DC but just not Illustrator.

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    7 comments  ·  Print  ·  Delete…  ·  Admin →
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19. Problems with text, bounding box, selections, scaling and more

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or the machine. It doesn’t happen with mathematical precision, sometimes it takes 5 minutes to show up, other times it takes a few hours, but since last week every time I worked on Illustrator this problem showed up sooner or later. It also seems to get worse and worse with time. At the beginning it was a subtle glitch of the text that I could resolve with restarting the machine or the application, but now it happens more and more frequently and restarting is not helpful anymore. This problem appears with ALL my files and also when creating a new file.

    What happens:
    Let's say I have some text that is 72pt and with tracking 0 in red and other shapes and text boxes around it in the artboard.
    1- I select the text box mentioned before
    2 - I make the tracking 200 in the character panel
    3 - At this point the text gets back to the previous size and colors, so for example the initial size 12pt and black. Instead of being 72pt with tracking 200 in red.
    4- Then from there the problem degenerates and develops in problems with bounding box, selections and it becomes impossible to work. Following I list all kind of problems I encounter after the problem shows up:
    - The text becomes impossible to control because every time I would make a change it would change back to a previous style
    - The bounding box disappears, or behaves weirdly for example not following the object or text if I move it
    - Selections happen randomly, so for example I select an object and some text gets selected too
    - Objects randomly move and repeat movements and changes in a way that seems to mimic the CMD+Z
    - Guidelines (the pink snapping ones) are completely random and stays active even when deselecting an object

    I am uploading a video where you can see me trying to move the blue line on the right. You can definitely see that the bounding box and selections behave crazy. The text gets also selected and when trying to move the line the text goes back of a step (so changes position or rotation to the previous one). The line keeps moving back.
    I also showed the document on CMD+Y mode and you can see the bounding boxes are not showing.

    Also I noticed in the past days when working on my coworker computer (a desktop Mac with a different creative cloud installed - different account) that there are little glitches of the same problem starting there as well, so for example the text is doing the same thing when I change the tracking : the text changes size and gets to the previous step of work when trying to change tracking. It’s not even close to where my issue is at but I know it is starting to behave weird. I also read some other posts on this board with similar problems.

    I’ve been in contact with the Adobe Support for a week now and it doesn’t seem anything is wrong with my computer. I also reset completely my computer a couple days ago, deleting all memory and applications, but that didn’t help, the problem showed up after a few hours of work.

    If you can’t reproduce the problem I can gladly share with you my screen and show you. Also this is the list of things that the Support has tried to fix the problem:
    - Reset the preferences
    - Deleting all my Wacom drivers
    - Deactivating my Intel graphic card (I am still confused about this one - does it mean now I am not using my computer at its maximum power? Can I activate it again?)
    - More changes to app folders and similar…

    Please can you help me solving this issue? It is not only annoying and frustrating, but it makes it impossible to work and it is damaging my ability to be professional.

    Hello, I’ve been having a problem with Illustrator for now a week. The version I am working with is 22.1 and I am working on a MacBook Pro 15in 2017 with Sierra 10.13.5, Processor: 2.9 GHz Intel Core i7, Memory: 16 GB 2133 MHz LPDDR3, Graphics: Radeon Pro 560 4096 MB and Intel HD Graphics 630 1536 MB,

    I noticed that the problem always starts showing up when I am working with text, especially when changing the tracking of the text. The problem shows up after usually a couple hours of work and it “resets” when restarting the application or… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Adobe Color Themes panel becomes blank and unresponsive

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.

    Thanks for any thoughts!

    Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator