Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8071 results found
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Emoji Baseline issues
Using macOS Big Sur with Illustrator 25.0.1
Anytime I use emojis on Illustrator, a portion of the emoji below the baseline gets cut off. When I zoom out, it looks normal again. I haven't had this issue before. Even on export, a chunk at the bottom of the emoji still gets cut off.
4 votes -
Unchecking "print as bitmap" does not work
Basic shape artwork is printing jagged/pixelated edges. Unchecking "print as bitmap" does nothing, as the print summary still shows print as bitmap as "on". Tried setting print to 2400dpi, but lines still jagged.
Save as PDF and print with Acrobat results in beautiful smooth lines
Illustrator 25.0.1 on Mac OS 10.14.6
4 votes -
Illustrator 2021 - Restart Illustrator to auto-recover files doesn't work
Illustration 2021 25.0.1 version constantly crashing.
On restarting Illustrator app auto-recovery process doesn't work - It doesn't open up the unsaved files with the Recovered suffix as on previous versions.
4 votes -
Copy & Paste not working from Illustrator to Photoshop
Copy and paste from Illustrator to Photoshop no longer works. When attempting to paste in Photoshop, Photoshop gives this response..."could not complete the paste command because the clipboard data is empty or invalid". I recently updated to Illustrator CC 24.1 and Photoshop CC 21.1 running on Mac OS High Sierra v. 10.13.6 This functionality worked flawlessly on the previous versions of Illustrator and Photoshop, but no longer works with the update. I've tried trashing prefs and restarting the computer, but to no avail. Is there a fix for this?
4 votes -
Mi panel de propiedades esta TODO en ingles-
Es muy molesto, todo esta en español excepto esto y son palabras muy tecnicas las cuales no conozco. Dependo de estar parando mi trabajo y traducir cada maldita palabra. Esto no pasaba cuando utilizaba Adobe ilustrator 2020.
Este 2021 esta lleno de fallas, pero este es el mas molesto. ARREGLENLO.4 votes -
Unable to highlight values in Properties panel > Transform
I am unable to hightlight any values with the mouse cursor that are contained in the textbox fields within the Properties Panel > Transform e.g. Width or Height.
Using latest version of Windows 10 and Illustrator 2021 (Desktop).
4 votes -
Cannot close window, save dialog endless loop
I cannot close the current document window without an endless loop of "saved changes to document" (even though its currently saved). This is using the X in the corner to close window. If I say yes, save it, it remains open and won't close, even when I hit X again, endlessly (it just goes back to asking me if I want to save)
4 votes -
Fix inconsistent Smart Guides
Smart Guides say 'intersection' while snapping to a midpoint / origin.
Even when an intersection is near, the origin is favoured by the algoritm.Best would be to configure Smart Guides priorities to the user's needs, or add 'Snap to intersections' in the View menu.
Please repear the wrong descriptions.
4 votes -
Can't highlight document name or sizes to change...
When I create a new document, I cannot highlight the name or sizes with my mouse anymore. I have to click and delete manually before inputting new information.
4 votes -
Tutorials Won't Load in Illustrator
I click on a tutorial to launch in Illustrator and the tutorial doesn't appear.
4 votes -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
Software does'nt work
Dear Adobe Creative Cloud helper,
I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
Please Help me.4 votes -
Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers
Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.
4 votes -
Crash on 'Delete Layer Style'
Every time I try to delete a layer style in the appearance panel, the software crashes.
Running latest version of AI (CC 2021)
OS is latest version of Windows 10 ProDoesn't do it in previous versions.
4 votes -
units won't convert for ruler
I converted the units in my preferences to inches however the ruler kept displaying cm regardless.
4 votes -
Simplify tool (24.2.3) still doesn't work as expected
According to the answer from Adobe in this post ( https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/38726365-please-revise-the-new-tool-to-simplify-paths-once ) the new simplify tool is supposed to be updated and work better but it is unfortunately still unusable for us who simplify lines which originates from GIS softwares etc.
I can't understand how the new tool could simplify so strange and unusable.
Also as a bonus, when having more complex files, Illustrator 24 freezes when trying to simplify a line. Illustrator 2019 with old tool doesn't.
See attached image.
4 votes -
Cap Height setting not using Font Cap Height
Hello, the option for setting a size of a font by the font's specified cap height appears to be using a metric other than the cap height in at least one instance.
4 votesHi All,
Thanks for reporting this issue . We are unable to reproduce the issue at our end and would require help from your side to debug this issue and do an in-depth investigation around the same.
Please share the following details :
- Machine\OS details
- Files with which the issue is reproducible
- A small recording of the issue
Warm regards,
Aishwarya G Gadodia
Illustrator Team
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Opening Recent file shows "Fle does not exist" error
Doing a File > Open Recent File is giving me an error "File does not exist". I have worked on the project for good number of hours and now I have to work all over again. Do you have an idea on how to retrieve back the file?
OS: Windows 10
Steps: File->Open Recent Files->Click the file name
Expected: Opened file
Actual Result: File does not Exist pop up message4 votes -
Relink multiple instances of a graphic to cc libraries
Relink more than one graphics or images in a batch to a graphic or image in cc libraries in one go.
4 votes -
Embedded Grayscale image in RGB document becomes transparent in PDF
Embed a grayscale image in an RGB document.
Save as PDF with the Default options.
The image becomes transparent.
In a CMYK document embedded greyscale images become lighter.4 votes
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