Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
989 results found
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Adobe Color Themes panel becomes blank and unresponsive
The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".
Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.
I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.…
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Files don’t get displayed when opened or displayed corrupted with Application Frame enabled
These are not 'ideas' they are bugs, errors, problems - stop with the Orwellian language, just makes you look insincere and untruthful.
The problem:
When Application Frame is selected, files either do not display when opened or have a corrupted display. Doesn't happen every time, but quite often.
Mac Pro macOS 10.12.6, Illustrator 22.14 votesHi,
We have made a fix in latest version for the same. Can you please upgrade to 23.0.3 and let us know if you still face this issue?
Thanks
Anish -
Custom Views, unlocking layers
"Custom Views unlocking layers"
Hi, I found something that I believe that wasn't supposed to work that way. I made a "Process" describing what's happening, but my point here is that I didn't expect the Views Feature to unlock layers, I thought it was only supposed to change the Zoom and view location.
Process:
1- Create a New view with everything unlocked
2- Lock some Layers.
3- Activate your view.Result: Everything gets unlocked
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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as if the shift key is stuck (all functions and operations)
After installing the new version, when in Illustrator, shift key has to be held down or things don't work. It's as if the shift key is pressed and I have to press it to release it, if you know what I mean. If I try to select a new tool and click it in the tool panel - nothing happens. If I hit the shift key and do the same again - works fine.
4 votes -
Vectors disappearing
When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.
4 votes -
Tools panel always in 2 colmun mode
Whenever I start Illustrator the Tools Panel is always in 2 columns mode, regardless of how it was when I last closed the application. I much prefer the 1 column mode so I have to change it every time.
Strangely this bug no longer happens if the "Show the Start Workspace when no documents are open" is enabled. Trouble is, I want it disabled that since makes Illustrator start faster.
4 votes -
Toplayers in layer panel flip open when opening files, even after closing them when closing the file.
Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Layers Window Twirl Down Icon Issue
I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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user insterface Is Very Large
user interface is very large vs photoshop
my screen resolution is 1980x10804 votes -
4 votes
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All Dialog Boxes Open Behind App
This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to…
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Bounding box is incorrectly displayed on multiple highdpi displays
When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.4 votes -
Unintended shortcuts triggered by Ctrl + Win/Apps keys on Windows
On Illustrator for Windows, a specific key sequence triggers unintended shortcuts. This issue appears to be caused by a bit-level misidentification within Illustrator's input handling, where certain keys are processed as different characters.
The order of key presses is critical:
1. Hold down the Ctrl key first.
2. While holding Ctrl, press the Left Windows Key or Apps Key.Actual Results:
- Ctrl + Left Win: triggers "Send to Back" (matches Ctrl + [).
- Ctrl + Alt + Left Win: triggers "Select Next Object Below" (matches Ctrl + Alt + [).
- Ctrl + Apps: triggers "Bring Forward" (matches Ctrl + ]).
- …
3 votes -
(Bug) Alignment buttons go into hiding when selecting more than one object
When selecting a single object, the Alignment buttons appear on the top UI bar. But select MORE THAN ONE object, the Alignment buttons disappear.
Now I have to click on the "Align" flyout menu and click an option from there in order to align 2 objects, because my UI shows more blank space and fewer features than before.
3 votes -
Centre Points of all objects are visible when I reopen files
Illustrator 30.0 on Mac Ventura 13.7.8
Each time I reopen a file in which I had a mix of objects with either visible or hidden centre points, most of these are visible (at least, those of paths, guides…) and they can get in the way.
I think this started happening with the new version 30.0 (or maybe just the one before).
Here are examples of 2 similar files, one with and one without all Centre Points showing.
3 votesThe team tried to fix this in Beta 30.1.0.109. The latest one is 30.2.0.12.
If you can — please try to use Beta and see if no centers will be enabled or disabled when reopening a file. The fix won’t remove those that are already in a document, so we need to to toggle them manually in the Attributes panel.
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Artboard Width & Height inputs vanished from the top Control panel / bar
Input fields to resize artboards were removed from upper tool bar. PUT IT BACK.
Now to access the width and height you must go to the Properties panel. Why are we making extra steps? Fix this3 votes -
Recent colors cannot be drag-n-dropped in gradient stops or onto canvas
Recent colors cannot be used in gradient stops.
Seriously?
YouTube link: https://youtu.be/88qtt-O-wjE3 votes -
Garbled names in menu in Ukrainian UI language, missing commands
Version 29.8.1 Missing and replaced symbols in some commands, and commands such as shadow disappear. The program has been reinstalled
3 votesReported as fixed in the latest general release.
Please test and check if it works as expected for you, and comment back if it still lingers.
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3 votes
この問題は、Windows 11 の 5 月の月例リリースにより発生しました。
この問題に関する報告は、現在寄せられておりません。
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Advanced Options Missing in Recolor Artwork Panel with UI Scaling
Bug Description:
When the UI is scaled up , the advanced options in the "Recolor Artwork" panel become inaccessible. This happens because the panel becomes too large, causing the advanced options at the bottom to be cut off. Additionally, the absence of a scroll bar prevents users from navigating to the hidden section.Steps to Reproduce:
Open Adobe software (e.g., Illustrator).
Access the "Recolor Artwork" feature.
Use the software on a high UI scaling factor.
Notice that the advanced options at the bottom of the panel are not displayed and cannot be accessed due to the missing scroll bar.
Expected…
3 votes
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