Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7603 results found
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100% black will not output to film as 100%
Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…
1 vote -
Calculation in New Document does not work correctly
I tried 300/4, which resulted in 0.04. Should be 75.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Black shapes when trying to group things
When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.
1 vote -
Demo version of Illustrator crashes constantly, destroying files.
Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
TIFF's generate Color Management Error in MacOS High Sierra.
When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.
When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator will not open file
I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.
1 vote -
pathfinder, file sizes, interface changes
case # 018 9255 921
Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.
CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me…
1 vote -
User Guide Correction - Broken Links
The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…1 vote -
Concentric Text
Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.
1 vote -
1 vote
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New document dialog doesn't provide default values
When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.
However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.
In other words, you are complicating the flow of creating new documents.
1 voteHi Phillipe,
Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here -
User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
1 vote -
Submenu don't work
Illustrator CC 2017.1.0 (64bit)
Windows 8.1 2013 microsoft
Asus 64xCtl + N or File> New Document
creation of a new document
does not work nothing happend
And no drop down menu for the Tools are visible :
- Direct selection (A)
- Pen (P)
-Text (T)
- Stroke (Maj+ T)
- Rectangle (M)
- P
- Maj + N
- Maj + E
-... all with a sub menuNo tools are visible
1 votePlease accept my sincere apology for the inconvenience. Hope you have upgraded to new version and if you are still facing this issue, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Wont open
On PC Opeing a new file doesnt work! I have to quit the program like 100 times a day
1 vote -
Text-Markierung falsch positioniert im Alle-Zeilen-Setzer
My German is better, so I describe the problem in german.
Wenn der Adobe Alle-Zeilen-Setzer die Zeichen verschiebt, ist die Textmarkierung nicht mehr an der richtigen Stelle (egal ob ich sie zwischen zwei Buchstaben platziere oder einen Abschnitt markiere). Ich kann so vorher nicht mehr wissen, an welcher Stelle die Text-Eingabe erfolgt. Längere Texte zu schreiben wird so zu einer Tortur. Es muss natürlich wieder so funktionieren, dass ich die Markierung wieder an der Stelle sehe, wo auch das Programm sie sieht. Momentan ist der einzig mögliche Workaround, zuerst den Ein-Zeilen-Setzer zu aktivieren, den Text komplett auszuformulieren und am Ende…
1 vote -
Panel type and icons are enormous
I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?
1 votePlease accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.
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Working file getting corrupted after installation of new graphics card
Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.
1 voteHi,
it is less likely a graphics card will corrupt a file. We will need deeper investigation,
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing. -
In Windows 10 Full Screen covers Windows 10 Taskbar
One of the things I abhor (yes abhor) about Mac computers is that the apps at full screen cover EVERYTHING making things hard to use. Adobe Illustrator now behaves that way. A Maximized window should NOT cover the taskbar. If I wanted a Mac I'd buy one. I don't want Windows 10 Apps to behave like they are on a Mac.
1 vote -
Grey Block
I Keep getting a flashing grey block appear across my artboards. Please help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Create New Button Does Nothing
I'm using OS X El Capitan with a multi display setup, comprising of two monitors and a Wacom Cintiq. Sometimes with multiple desktops and multiple monitors popup windows will open in strange places and I have to find them-- however I've gotten rid of my extra desktops and tried to replicate the problem running a single monitor and it persists.
Neither Premiere nor Photoshop have this issue.
Illustrator opens up fine, but when I get to the prompt to open a recent project or create a new one, everything works except clicking "Create New" doesn't do anything. Of course I…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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