8233 results found

1. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

   Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

   https://www.youtube.com/watch?v=vhPEVZpS0k4

   Fix is to open Library window wider, or right-click.

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. [PARM] error?

   I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

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   6 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. PNG files rendered from AE import as blank linked files in Adobe Illustrator

   PNG files rendered from AE import as blank linked files in Adobe Illustrator

   Steps to Reproduce Bug:
   1. Render a PNG from AE using the default Output Module.
   2. Place the resulting PNG into an Adobe Illustrator document.

   Results: PNG does not show in AI document as expected.

   Expected Results: PNG would show as if it had been created/saved in Photoshop.

   Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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   Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Unable to group

   Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

   Kind Regards,

   Liam

   5 votes

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   0 comments  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. New file

   There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Swatch color values get adjusted proportionally when pasting a value with Ctrl/Win+V

   New Swatch dialog always adjust values proportionally when just pasting a value.

   Here are the steps to reproduce the bug (and the GIF):

   1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
   2. Confirm, edit the swatch again
   3. Copy '20' value as text from anywhere
   4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

   Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...
   If I paste using Shift+Insert, the values stay unchanged as expected.

   It could have been a nice trick, to choose if I want to proportionally change values or not — similar to how some panels in Ai allow to temporarily constrain values with Ctrl held, like Color or Transform — but... we have no way to just PASTE without it :)

   New Swatch dialog always adjust values proportionally when just pasting a value.

   Here are the steps to reproduce the bug (and the GIF):

   1. In a new CMYK document create a global swatch with CMYK 33 10 33 0
   2. Confirm, edit the swatch again
   3. Copy '20' value as text from anywhere
   4. Paste the value into the M input — using Ctrl/Win+V (I’m on Windows)

   Ai would turn both '33' values into '66', doubling it, as if Ai thinks I want to adjust values proportionally — as if I HOLD Ctrl when CONFIRMING the value — while I haven’t confirmed it yet...… more

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Pressing Tab in Color panel glitches

   When adding a color to a object via the Color panel, normally you could use tab to move to the next field in the CMYK color options. Now and for the past few versions released it glitches any time you use Tab.

   To get it to work you now have to type in the number for C, click enter then click in the M, Enter/click Enter and so on, which is time consuming. If you don't do it this way it glitches after hitting.

   In the video i linked, the first try is using Tab, then the 2nd where it works is me hitting Enter after each number and then clicking into the next field.

   When adding a color to a object via the Color panel, normally you could use tab to move to the next field in the CMYK color options. Now and for the past few versions released it glitches any time you use Tab.

   To get it to work you now have to type in the number for C, click enter then click in the M, Enter/click Enter and so on, which is time consuming. If you don't do it this way it glitches after hitting.

   In the video i linked, the first try is using Tab, then the 2nd where it… more

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   Need More Info  ·  3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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8. Ai won’t change the fill of an object when using Shape Builder exactly according to rules

   A minor quirk of the Shape Builder.
   Following this post by Hanako Igarashi (hamko): https://x.com/hamko1114/status/2035911311763399048?s=20

   As per the post, when Shape Builder tool is selected, the color chosen in the Color panel, Swatches, or Color Picker, won’t recolor the selected objects (that is a big difference with Live Paint tools, that would recolor the selection, unless a 'Live Paint Select' selection is made), but use the set color to force on a result of the next Shape Builder Union operation.

   This happens only when 'Pick Color From' option is set to 'Swatches' in the tool’s options (called by Enter)... and it happens to be the default behavior I get when I reset the Preferences! Plus, the 'Cursor Swatch Preview' option seems to be disabled, and it makes the use of keys in the Live Paint style unclear...

   We have two helpx articles on this, and the second helps here:
   1. https://helpx.adobe.com/illustrator/using/creating-shapes-shape-builder-tool.html
   2. https://helpx.adobe.com/illustrator/using/building-new-shapes-using-shape.html#setting_the_shape_builder_tool_options

   So we can sort this out... It’s just odd the default option the default article suggest isn’t a default one used.

   However, with the 'Swatches' option enabled, if I temporarily hold Cmd/Ctrl while using Shape Builder, to pick a Selection tool, and select an object, the color in Color, Fill/Stroke, Swatches, Control, Appearance, Properties — all places that display the current color — won’t update to the actual current fill used by the object, nor allow to change the color, as if Shape Builder overruling still, despite Cmd/Ctrl is being held.
   I think this should be changed.

   A minor quirk of the Shape Builder.
   Following this post by Hanako Igarashi (hamko): https://x.com/hamko1114/status/2035911311763399048?s=20

   As per the post, when Shape Builder tool is selected, the color chosen in the Color panel, Swatches, or Color Picker, won’t recolor the selected objects (that is a big difference with Live Paint tools, that would recolor the selection, unless a 'Live Paint Select' selection is made), but use the set color to force on a result of the next Shape Builder Union operation.

   This happens only when 'Pick Color From' option is set to 'Swatches' in the tool’s options (called by Enter)... and… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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9. Artboard spacing value looses precision

   I use classic New Document dialog (it’s fast and reliable, unlike the modern one).
   Within it, I can set a value that later would be used to space new artboards when adding ones, or to rearrange them.
   If I only have one artboard (and I usually create one only, even when a project later gets more), I can’t set this value immediately, and the value gets transferred from the previous one I set there...

   ...not really. Here, I have to make it 2 artboards to have the field active (why? — I made another request to have it active — http://illustrator.uservoice.com/forums/333657/suggestions/51116134 — and one more before it, to have this value editable without workarounds — https://illustrator.uservoice.com/forums/333657/suggestions/43218936). Then, I make it 20 mm (and make it 1 artboard again)
   After I create a document, I immediately create a new one — and it gets '19.999 mm' again.

   I know some people in USA are used to have prices like $599. Screw it. I don’t need this applied to spacing. Yeah, sure it’s the math error. Make sure the value is kept as set.

   I use classic New Document dialog (it’s fast and reliable, unlike the modern one).
   Within it, I can set a value that later would be used to space new artboards when adding ones, or to rearrange them.
   If I only have one artboard (and I usually create one only, even when a project later gets more), I can’t set this value immediately, and the value gets transferred from the previous one I set there...

   ...not really. Here, I have to make it 2 artboards to have the field active (why? — I made another request to have it active — … more

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   4 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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10. 文字パネルのカーニング設定のドロップダウンのチェックマークが1つ前の選択オブジェクトの設定を表示する

    macOS14.7.2/iMac27inch
    ver.27以降で確認

    Step to Reproduce
    1. ドキュメント上にエリア内文字を３点用意し、それぞれの文字間のカーニングを設定を「和文等幅」「オプティカル」「メトリクス」に設定する。
    2. 選択を解除し、「和文等幅」を設定したものを選択する。
    3. 再び選択を解除し、「オプティカル」に設定したものを選択する。
    4. 文字パネル上では「オプティカル」が表示されているが、ドロップダウンをプレスすると「和文等幅」の項目にチェックマークが付いている。
    5. 選択を変更しながらドロップダウンのチェックマークを確認すると、一つ前に選択していたものにチェックマークが付いている。

    期待する結果
    文字パネルに表示された項目と同じ項目にドロップダウンのチェックマークが付く

    実際の結果
    １つ前の状態を表示する。

    これは文字パネルのみの不具合です。プロパティパネルは正常に表示されます。

    EN
    Steps to Reproduce
    1. Place three textFrames in the document, and set the kerning each textFrames to “和文等幅”, “Optical” and “Metrics” respectively.
    2. Deselect all textFrames, then select the one set to “和文等幅”.
    3. Deselect all characters again, then select the one set to “Optical”.
    4. Although “Optical” is displayed in the Character panel, when you click the drop-down menu, the “和文等幅” option is checked.
    5. When you check the checkmark in the drop-down menu while switching selections, the checkmark appears next to the option selected immediately prior.

    Expected Result
    The checkmark in the drop-down menu should correspond to the option currently displayed in the Character panel.

    Actual Result
    It displays the state from one step prior.

    This is a bug specific to the Character panel. The Properties panel displays correctly.

    macOS14.7.2/iMac27inch
    ver.27以降で確認

    Step to Reproduce
    1. ドキュメント上にエリア内文字を３点用意し、それぞれの文字間のカーニングを設定を「和文等幅」「オプティカル」「メトリクス」に設定する。
    2. 選択を解除し、「和文等幅」を設定したものを選択する。
    3. 再び選択を解除し、「オプティカル」に設定したものを選択する。
    4. 文字パネル上では「オプティカル」が表示されているが、ドロップダウンをプレスすると「和文等幅」の項目にチェックマークが付いている。
    5. 選択を変更しながらドロップダウンのチェックマークを確認すると、一つ前に選択していたものにチェックマークが付いている。

    期待する結果
    文字パネルに表示された項目と同じ項目にドロップダウンのチェックマークが付く

    実際の結果
    １つ前の状態を表示する。

    これは文字パネルのみの不具合です。プロパティパネルは正常に表示されます。

    EN
    Steps to Reproduce
    1. Place three textFrames in the document, and set the kerning each textFrames to “和文等幅”, “Optical” and “Metrics” respectively.
    2. Deselect all textFrames, then select the one set to “和文等幅”.
    3. Deselect all characters again, then select the one set to “Optical”.
    4. Although “Optical” is displayed in the Character panel, when you click the drop-down menu, the “和文等幅” option is checked.
    5. When you check the checkmark in the drop-down menu while switching selections, the… more

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. Renaming an artboard in Artboards panel scrolls to have the item on top

    The way it works in the newest update is infuriating.
    In the newest update, when I change the name of an artboard in the Artboards panel, the panel automatically scrolls to have that item at the top. I keep losing my place in the Artboards panel and I can't keep track of what I'm doing. I don't see a benefit of the list jumping around all the time. It's horrific to work with.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

12. Breaks in gradients/gradients not rendering/pixels missing

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’, ‘All’
    4. Clicked ‘Export’
    5. From PNG options export window selected:
    - Resolution: High (300ppi)
    - Anti-aliasing: Type Optimised (hinted)
    - Interlaced: Left unchecked
    - Background colour: Transparent
    6. Clicked ‘Ok’

    Your expected result and the actual result:
    My expected result: A solid gradient along my path in my preferred exported format.
    Actual result: A path with weird white breaks, almost like some pixels are missing or are not rendering correctly.

    Other info for reference:
    I've tried:
    • Exporting a png directly from illustrator, it appears
    • Expanding the stroke and exporting, it appears
    • I've started a new doc and pasted it in there and exported, still appears
    • I've increased the resolution of gradients in my doc setup setting, still appears when exporting.
    • I’ve exported the png with CPU preview switched on, still appears
    • I’ve exported the png with CPU preview switched on and ticked Optimise Art in the PNG settings, still appears.
    • Added extra points to the path, still appears. Note from community member that suggested this and tried themselves on my supplied file: “I didn't see any of the strange glitches along the stroke in GPU Preview regardless of zoom level. But they did show up when switching to CPU Preview. I found that I could make a lot of the tiny white glitches disappear by adding more anchor points to the path. The white glitches also tend to change position or appear/disappear depending on the zoom level. Adding points isn't a 100% good approach though. Even when adding a lot of points to the path a couple white speckles might still appear depending on the zoom level.”

    When it does NOT appear:
    • Placing the AI file into indesign, exporting it as a png
    • Exporting as a jpg from Illustrator
    • When you expand the stroke with a solid colour, then manually set the gradient with the free form gradient setting and adding in your points to create the gradual fade from one colour to another. > my current solution to the problem

    I've checked the artwork and there's no extra points, weird shapes sitting on top of the path. I've given the artwork file to another colleague and posted it in the adobe support group and no one can figure out what the issue is.

    Link to Adobe Support group post: https://community.adobe.com/t5/illustrator-discussions/breaks-in-gradients-gradients-not-rendering/m-p/15664487#M461183

    Attached Gradientglitchstroke.pdf > artwork file.
    And screenshot showing the glitches

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’,… more

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    4 votes

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    5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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13. Copy-pasting mesh between files results in rasterized image

    When copying and pasting a mesh from one file to another, it turns into a raster image. However, simply dragging and dropping the mesh object works fine

    Adobe Illustrator 30.1
    macOS Tahoe 26.2 (25C56)

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    4 votes

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    Need More Info  ·  2 comments  ·  Meshes, Distortion, Mockup  ·  Delete…  ·  Admin →
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14. Live Paint + Eyedropper recolors entire Live Paint group (macOS)

    Product/Version: Adobe Illustrator 2026 — v30.1
    OS: macOS 26.2 (Build 25C56)

    Issue:
    When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

    Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

    Actual result: All faces in the selected Live Paint group change to the sampled color.

    Steps to Reproduce:
    - Create artwork with multiple enclosed faces and group them
    - Select the group with Selection Tool (V)
    - Switch to Live Paint Bucket (K) and click a face to create a Live Paint group.
    - Hold Option/Alt (temporary Eyedropper) and click a color on another object.

    Observe: the entire Live Paint group’s faces recolor to the sampled color.

    Frequency: 100% (whenever the Live Paint group is selected)

    Workaround: Deselect all (Cmd+Shift+A) before sampling, then continue painting, or option+shift with eyedropper.

    Product/Version: Adobe Illustrator 2026 — v30.1
    OS: macOS 26.2 (Build 25C56)

    Issue:
    When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

    Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

    Actual result: All faces in the selected Live… more

    4 votes

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Started (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is resolved in Beta build 30.3.0.73

15. Illustrator insanely not optimized

    It's unbelievable that I have a 2025 recent PC, AMD Ryzen 9 9900X3D, 64Gb RAM DDR5 6200MHz, RTX 5070 Ti, M2 gen5 11500m/s and Illustrator 2026 is super slow, with a lot of lag when zooming in and out, the tools behavior also super slow. Honestly, the worst version so far.

    4 votes

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    Need More Info  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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16. Using Image Trace with specific settings generates large black blob made of gigantic black circles

    Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

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    Need More Info  ·  11 comments  ·  Tools  ·  Delete…  ·  Admin →
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17. Moving several points of an area type or type on path causes "undo"

    I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
    I'm using a Studio M2 Max with MacOS 15.5..

    The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

    1. the preview of the path disappears while I'm trying to move the nodes.
    2. the entire line moves, even though I've only selected a few nodes.
    3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

    But, when I switch to "View using CPU" the program functions normally.

    This is something I do very frequently, and I typically have GPU mode on, so this is a new behavior.

    I tested this on other installed versions of Illustrator:

    On v29.8.2 I am able to move multiple nodes, but the preview of the path still disappears while you're moving it. Switching to CPU mode corrects that.

    On v.28.7.2 Everything works normally, both in GPU and CPU modes.

    ---

    Edit: After posting this, I now believe that this might be related to the setting "Real-Time Drawing and Editing". Turning that off "seems" to fix things (for both v30 and v29).

    But it should be noted, in 28.7.2 I CAN keep "Real-Time Drawing and Editing" enabled AND use GPU mode and everything functions fine.

    I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
    I'm using a Studio M2 Max with MacOS 15.5..

    The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

    1. the preview of the path disappears while I'm trying to move the nodes.
    2. the entire line moves, even though I've only selected a few nodes.
    3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

    But, when I… more

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    4 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Works as it should now, in 30.2.1 build. Please update and comment back in case it still misbehaves for you.

18. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Changes made by plugin tools are not rendered instantly in CPU Outline and Pixel Preview modes

    Just recently something changed for plugins, and changes these make don’t get updated in modes until you force the canvas to redraw (zoom, move, draw in the region... not pan though).
    Here, I try to use one of Astute Graphics’ plugins (it affects many) — I shorten the path, but Ai doesn’t re-render it!

    I bet it’s about performance, but come on! These tools is what keeps Ai afloat for many. Please don’t drop the support.

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    4 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

20. Illustrator forgets to undo the document color mode switch

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and if you draw something after this, it stays CMYK now. Ai forgets the document was an RGB one and never undoes it!

    If I try this in an older version, without History in it, like CC2017 — it works as expected.

    Here’s a simple test.
    1. Create and RGB-based document — the title says 'RGB'
    2. Draw something
    3. Change the color mode of the document into CMYK — the tab’s title changes accordingly (notice the History displays the generic 'Undo' instead of expected 'Document color mode CMYK')
    4. Draw something else again
    5. Start undoing steps, either with Cmd/Ctrl+Z or with the History panel. When you reach up the first object drawn, the tab’s title should display RGB — but it still says CMYK! ...and if you hover over the title, the hint appears saying it’s RGB (or not!) ...and… more

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    4 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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