Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7713 results found
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Can't get rid 0.001
In the file, width of the clipping mask should be 550pt but it only stuck in 550.001pt. Want an explanation for this.
I could only create another rectangle in this case. But sometimes happened on some complicated shapes which was quite exhausted.
4 votes -
Type reverting & doing all sorts of weird things
The new Illustrator's type feature behaves strangely. The font reverts to the 1 I chose previously when I do some things such as discard the Offset Path setting I've set for it it in the Appearance Panel.
4 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Can't expand toolbar icons
Working in 22.0.1 on Mac OS 10.12.6, I can no longer expand a tool to use a hidden alternate, unless I use a keyboard shortcut. When holding down on the mouse button to select, nothing happens.
4 votes -
The autosave in illustrator
The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Slow performance when opening file from SMB3 volume
Illu CC2018, OS X 10.11, SMB3 volume: open, save, place links etc. on/from SMB3 volume is incredibly slow (smae with SMB1 and SMB2). Indesign & PS CC2018 do not show this behaviour.
4 votes -
Blend Tool Preview Causing Illustrator to Save (?) and then Hang Forever (I assume)
Blend Tool Preview Causing Illustrator to Save (?) and then Hang Forever (I assume)
4 votes -
Artboart Size arrow key increment not working for the width
when resizing the artboard using the 'Artboard options' panel it is possible to increment the size using the arrow keys, one MM at a time for example. This feature now only works intermittently for the width field. It is still possible to change the number and the artboard will adjust.
4 votesStarted ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Thanks for writing to us.
We are working on this issue. We will notify you once this is fixed.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Can not move object, notification sound gets played
Cannot drag or move the shapes and lines that i have been drawn when using the selection too and giving an irritating sound.
4 votes -
No align on Artboart option for Forms
No align on Artboart option for Forms.
In the new properties Panel if you select some custom form you get the alignment stuff, including the option to switch between "align on artboard and align on selection".
If you select an Standard Form e.g. a circle you get no option alignment tools in the properties panel and you also have no option in the alignment window to select if you want to align on artboard or selection.The properties Panel should have the possibility to align all elements, forms and so on.
Also as a backup you should include the possibility…4 votes -
Bug when Setting Artboard Ruler Origins
Ai v 22.0.0
macOS 10.12.6After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document
I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.
I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at…
4 votesUnder Review ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Internal bug tracking ID : AI-4209945
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Got a black screen (WorkPlace)
Dear Sir/Madam
When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
please find attached for this problem4 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Major Font problem in Ai CC 2018
Adobe Illustrator 22.0 64-bit
Windows 10 1703 (build 15063.632) 64-bitCharacters refuses to render, be it in an area frame or a single line. Can't work like that, returning to CC 2017 right now.
I had a full page of text yesterday and now I have just the backgrounds. The text frame can be selected but the characters panel doesn't show any information regarding type weight or anything. Also, the Find Font dialog is broken.4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
CC 2018: Objects on top of textframes are no longer selectable
I made a clear video to illustrate this (annoying) bug.
My colleague has not yet updated Illustrator and is using the latest 2017 version.
I have updated to 2018.https://www.youtube.com/watch?v=h1bUmXCcssg
In the video you see:
- On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
- On notebook 2: I did the exact same, but it has become impossible to select the rectangle.I cannot imagine this is done on purpose.
I understand that I would not be able to select…4 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
A Bug using Pathfinder Trim with Gradients
Version: Any
Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply pathfinder trim.
Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.
Actual result: Gradient object is cut and solid object remains underneath.
Video: https://youtu.be/6_kRG7MHCt4
Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to…
4 votes -
Blob Brush size is wrong
I select blob or paint brush, pick the size etc, go to use it and it turns to a totally different size and brush. Tried resetting it all, closing the app and reopening, and check to ensure its set to what I want, but it changes to something different everytime
4 votes -
Layers Window Twirl Down Icon Issue
I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Flickering Cursor
The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.
4 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Trackpad selection issue with High Sierra
When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.
4 votes -
4 votes
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Overprint test error bug
- Create a text box, on a colour background.
- Make some of the text a colour, some black.
The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).
If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.
4 votes
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