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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Trackpad selection issue with High Sierra

    When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

    4 votes
    Request to Contact Support  ·  3 comments  ·  Tools  ·  Admin →
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  2. Workspace panels auto-collapse on start (even when "Auto-collapse iconic panels" is turned OFF)

    4 votes
    3 comments  ·  User Interface  ·  Admin →
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  3. All Dialog Boxes Open Behind App

    This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to…

    4 votes
    3 comments  ·  User Interface  ·  Admin →
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  4. Overprint test error bug

    1. Create a text box, on a colour background.
    2. Make some of the text a colour, some black.

    The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

    If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

    4 votes
    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  5. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    4 votes
    1 comment  ·  Performance  ·  Admin →
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  6. With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur

    I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.

    Massively annoying.

    4 votes
    1 comment  ·  Tools  ·  Admin →
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  7. Bounding box is incorrectly displayed on multiple highdpi displays

    When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
    I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
    When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.

    4 votes
    2 comments  ·  User Interface  ·  Admin →
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  8. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it…

    4 votes
    Request to Contact Support  ·  3 comments  ·  Performance  ·  Admin →
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  9. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    4 votes
    3 comments  ·  Other...  ·  Admin →
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  10. Can't change size of stroke

    Can't change size of stroke

    4 votes
    2 comments  ·  Strokes  ·  Admin →
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  11. Images disappearing after drag and drop on Mac

    Illustrator 29.4
    Drag and drop from a Browser to an Artboard
    Use Cmd Shift 4 and drag a screendump to an artboard
    Drag and Drop from Photoshop a layer with transparency to an Illustrator artboard.

    Saving and opening the Illustrator file makes it disappear or gives some distorted lines.
    https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060
    https://community.adobe.com/t5/illustrator-discussions/illustrator-29-4-images-disappearing-after-save/m-p/15246575#M439583
    https://community.adobe.com/t5/illustrator-discussions/image-disappears-after-dragging-and-dropping-from-photoshop-to-illustrator/m-p/15247056#M439609

    3 votes
    0 comments  ·  Images, Links  ·  Admin →
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  12. Objects vanish when a PDF is exported

    The PDF document is not being saved correctly. I have tried saving it in different ways, changing the elements and it still isn't working. I believe it is a problem in Acrobat itself perhaps?

    3 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Mateus, please File > Package the document, save the PDF preset used into a file, and send these over to the team for investigation, to sharewithai@adobe.com

    Put the link to this report in the body of the email as well: http://illustrator.uservoice.com/forums/601447/suggestions/49687994

  13. More than 32,000 anchor points can be added to a single path

    The pathPoint limit is 32,000, and if we try to continue drawing a path from the end of a PathItem with the pen tool, a dialog box will appear and refuse to add anchor points, but we can add anchor points to the segments in between.

    macOS 14.7.2
    Illustrator ver. 29.3.1

    Step to reproduce
    1. Create a path object in a new document.
    2. Add 32,000 anchor points to the path object.
    3. Click on any segment with the pen tool. We can add anchor points even if the number of anchor points exceeds 32000 (the number of segments exceeds…

    3 votes
    1 comment  ·  Strokes  ·  Admin →
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  14. 異体字を指定したグリフに対してSVGフィルタを適用するとデフォルトのグリフにフォールバックする

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    再現手順
    1. ポイントテキストをドキュメント上に作成し「ABCD」と入力し、各グリフを異体字（添付のサンプルではu+0041 nalt5等を指定）に変更する。
    2.作成したテキストに任意のSVGフィルタを適用する。
    3.異体字を指定したグリフがデフォルトのグリフにフォールバックした状態でレンダリングされる。

    期待する結果
    指定した異体字のままSVGフィルタが適用される。

    実際の結果
    異体字はデフォルトのグリフに変更された状態でレンダリングされる。

    EN Translated:
    Step to Reproduce
    1. create a point text on the document, type "ABCD" and change each glyph to a alternate glyph (in the attached sample, specify u+0041 nalt5, etc.).
    2. Apply any SVG filter to the created text.
    3. The alterrnate glyphs are rendered with fallback to the default glyphs.

    Expected result
    The SVG filter will be applied with the alternate glyphs.

    Actual result
    The alternate glyphs are rendered with the glyphs changed to the default glyphs.

    3 votes
    Under Review  ·  2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  15. テキストに適用したSVGフィルタがテキストのトラッキングに追随しない

    SVG filter applied to text does not follow text tracking

    macOS 14.7.2 iMac27inch
    Illustrator ver.29.3.1

    Step to Reproduce
    1. ポイントテキストをドキュメント上に作成し、任意のテキストを入力する。
    2.作成したテキストに任意のSVGフィルタを適用する。
    3.テキストのトラッキングを適当に入力するかoption+→で文字感覚を操作する。
    4.テキストハイライトは変化するが、フィルタープレビューは変化しない。
    5.また、あらかじめトラッキングを適用した文字列にSVGフィルタを適用するとトラッキングが解除された状態でSVGフィルタが適用される。

    期待する結果
    ver.28のようにSVGフィルタを適用してもトラッキングが機能する。

    実際の結果
    トラッキングを行ってもSVGフィルタのレンダリングが変化しない。

    EN Translated:
    Step to Reproduce
    1. Create a point text on the document and enter any text.
    2. Apply any SVG filter to the created text.
    3. Enter text tracking as desired or use Option+ARROW to manipulate the text tracking.
    4. The text highlight will change, but the filter preview will not.
    5. Also, if you apply an SVG filter to a text with tracking applied beforehand, the SVG filter will be…

    3 votes
    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  16. Blob Brush strokes often include garbage on turns

    What is wrong with Blob Brush. Even with simplest strokes I often get groups, and these have the main part and tiny pieces of garbage next to it in them.
    Sometimes these are thinnest slivers, sometimes knotted madness, sometimes chunks chomped off...
    If I run simple Pathfinder Add, some of this get 'healed'. Why don’t you do at least this? Why these awfully angular turns and garbled edges happen in the first place? Please study the file.

    3 votes
    2 comments  ·  Brushes  ·  Admin →
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  17. Upside down text stroke disappears when exporting

    When I go to export files in illustrator any upside down font with a stroke that has not been outlined shows up in the jpeg without the stroke.

    3 votes
    2 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Auto Spell Check is splitting words causing false highlights.

    The false highlights are making editing a typo impossible. See attached example.

    MacOS 15.3.1
    Illustrator 29.3

    3 votes
    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Eyedropper picks the color of the antialiased edge of a stroke blended with the background instead of the actual stroke color

    Eyedropper requires a ton of precision when picking a color of s stroke.

    Watch the GIF.
    Here I have violet and green lines, drawn above a raster image.

    I’ve mistaken and used green color instead of violet, and now I want to pick it from the existing line.

    I click, precise enough (I hope), but the color picked — the almost correct violet (C74,95 M74,61 — instead of the global 75-75) — is not in the background at all. It’s a BLENDED color of the RENDERED anti-aliased EDGE of the stroke! So Ai secretly rasterizes what it sees and then…

    3 votes
    0 comments  ·  Tools  ·  Admin →
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  20. フォントの検索と置換パネルで表示用に埋め込まれたフォントをアクティベート出来ない

    macOS14.7.2/27inch iMac/i5/32GB/1TB
    Illustrator ver.29.3

    再現手順
    1.新規ドキュメントを開き任意のテキストを入力しフォント（AdobeFontsより導入したもの）を指定する。
    2.「ファイルプレビュー用に許可されたフォントを埋め込む」チェックボックスをONにして保存して閉じる。
    3.指定したフォントをアンインストールする。
    4.先のドキュメントをIllustratorで開く。
    5.最初に表示される「環境に無いフォント」のパネルを閉じる。
    6.メニュー「書式→フォントの検索と置換...」を選択肢「フォントの検索と置換」パネルを開く。
    7.表示用に埋め込まれたフォントは追加のチェックボックスがグレーアウトしてチェックできない。

    期待する結果
    表示用に埋め込まれたフォントであってもフォントの検索と置換パネル上でAdobeFontsからアクティベートできる。

    実際の結果
    表示用に埋め込まれたフォントが検索と置換パネル上でAdobeFontsからアクティベートできない。

    ※表示用に埋め込まれたフォントであるということを明示的に表示するべきかもしれません。

    Translated:
    Step to Reproduce
    1. Open a new document, type in any text and specify a font (activated from Adobe Fonts).
    2. Check the "Embed permitted fonts for file preview" checkbox, save and close the file.
    3. Uninstall the specified fonts.
    4. Open the previous document in Illustrator.
    5. Close the "Missing Fonts" dialog that appears first.
    6. Select the menu item "Type > Find/Replace Fonts...".
    7. The additional checkboxes for fonts embedded for display are grayed out and cannot be checked.

    Expected…

    3 votes
    Under Review  ·  1 comment  ·  User Interface  ·  Admin →
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