Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Temporary file saves

    I've just updated to Illustrator 2020 and whenever I save a file it creates a heap of tmp files in the same folder. Wondering if it's a glitch or if I can somehow change this in the settings?

    4 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Anti-aliasing not working well with rasterized images in "Export for Screen - JPG 100"

    Illustrator 24.0 - Windows 10


    1. Create a new document

    2. Import a JPG image inside the artboard

    3. Rotate the imported element -25º

    4. Go to File > Export for Screens

    5. Select the scale 1x and the format JPG 100. Also, verify in the settings that JPG100 has the Anti-Aliasing "Art-Optimized (supersampling)" checked.

    6. Export the file.

    7. Go again to the artboard and press File > Save for web

    8. Select format JPG with good quality (at least 80%), and "Art-Optimized".

    9. Click "save"

    10. Open both images and compare them, the one exported with "Export for Screen" looks jaggy and with low quality, but the one…
    4 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. crash cc2020 24.0 when export rasterized file with spot colors

    Dear Sir. Madam,
    when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
    please contact me for further information
    thank you
    Best Regards

    4 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Save as PDF issue

    No PDF is showing after save pdf, save after preview on latest update.

    4 votes
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  5. Illustrator taking forever to save

    Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.

    help!

    4 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Not saving work

    Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.

    4 votes
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  7. Illustrator CC 23.0.2 not opening a SVG file

    When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."

    4 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. "An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same…

    4 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. "open recent file" is stuck on old files.

    recent files reverts back to the same old files every time I open illustrator.

    4 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. SVG Export Distortion

    I am having 0 success with Adobe Illustrator exports that incorporate filters. Some are stock images from Adobe stock that have polygonal patters. Others are 3D text rendered objects. Others are layers built with a variety of transparency filters and opacity settings. The SVG exports are not usable and we are resorting to .png files until we solve this. I saw a similar post that was unresolved: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33118615-sizes-and-coordinates-get-distorted-in-svg-export
    I am using export settings with Styling: Presentation; Images: Preserve; Object ID: Minimal; 2 Decimals; Minify and Responsive checked. Other modifications to these settings has not worked.
    Additionally, many of the Adobe…

    4 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try…

    4 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Incorrect stroke-width on Import of SVG

    I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:

    https://github.com/bpopp/svgtransform/

    There's also a more in-depth description of this bug.

    4 votes
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  13. CC降存CS3工作區域不見

    自升級為CC2018後,將檔案降存為CS3版本後,再開啟CS3版的檔案時,原本的工作區域會只剩下工作區域1,其他都只剩工作區域參考線,這是以前未出現的問題。
    1)而後嘗試改回CC2017還是有一樣的問題。
    2)CC2018降存CS6並無此問題。

    4 votes
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  14. The autosave in illustrator

    The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

    4 votes
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  15. 4 votes
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  16. Ai files saved on windows lose their preview when changing extension to .ait

    To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

    The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a…

    3 votes
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  17. Exporting to PNG with smaller dimensions than artboard creates blurry edges

    If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.

    I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.

    The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.

    3 votes
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  18. "Hairline," faint border around PNG exports

    Whenever I export anything as a PNG in Illustrator with a transparent background, the PNG result shows up with a strange faint border around it. I've tried a multitude of "solutions" and nothing has worked, leading me to believe that this is a bug.

    I'm working on a macOS Catalina 10.15.4, and on the most recent version of illustrator (24.1). My processor is 1.6 GHz Dual-Core Intel Core i5, and graphics—Intel UHD Graphics 617 1536 MB.

    (The image I have provided is the exported PNG image of that shape, and I've overlapped it ontop of the pre-export to show the…

    3 votes
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  19. Save As and Save

    I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).

    3 votes
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  20. Save File

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed…

    3 votes
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