8129 results found

1. Allow templates to save a color profile

   Allow templates to save a color profile instead of opening EVERY TIME as untagged RGB or CMYK. Or at the very least, since Color Management Policy is set to Convert to Working Space... DO THAT!

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   3 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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2. Illustrator v25.1 - Not saving

   AI v25.1 on Win10 Pro (BOTH programs have had the most recent updates).
   Whether opening a previous file or creating a new one, not being able to save said file(s) as .AI in any version.
   Consistently get the error "This file cannot be found" (see attached).
   Again, see attached.

   Anyone else having the same?
   Any suggestions?
   Thanks, BGunn

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   5 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Opening recent cloud doc silently fails when connected to VPN

   This should kick an error back to the user. There must be SOME trigger along the way that could generate it, even if it's just a network timeout error, right? Even a cancellable status pulser or something so you're not just throwing non-functional clicks at a button the UI suggests is functional.

   MacOS 11.5.1
   Illustrator 25.4.1

   Steps— Open illustrator, click on a cloud doc either through recent panel or file-> open recent files

   1 vote

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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4. Rotation is too sensitive. I cannot use transform options.

   Rotation was too insensitive in the previous version.
   Rotation is too sensitive in this version. It is prioritizing it over everything else too much.

   7 votes

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. Learn tab prompt covers necessary tabs

   I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.

   Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.

   There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it every time I open the app.

   Why do you hate me, Adobe developers?

   I hate the learn tab with the fire of 1000 suns and I long for the sweet release of death to keep me from seeing this prompt I have no ability to disable.

   Every time I start Illustrator I get this prompt to use the Learn tab. I don't want to use the Learn tab, I have work to do and this prompt covers important parts of the interface that I need to do my job.

   There's no affordance to turn it off, the links just open a tab I do not want. It take 3 click to dismiss it… more

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   5 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This got solved by eliminating the Bulb button altogether. Instead we now have the Discover panel now, which can be called with Help > Illustrator Help / Tutorials / What’s New(they all lead to different sections of the same panel).

6. Compound Path Visibility Crash

   Hey y’all. When I have a hidden compound path in a layer and I try to make the path visible again, the app the freezes. This is a bit frustrating and not my art that I created is at a halt due to this bug.

   2 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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7. Objects rotating when trying to transform or move

   When manipulating shapes, the cursor will try and rotate the object. I will try and grab a handle to transform the shape and the object rotates. I have to zoom into the object in order to stop it from rotating despite the cursor showing the correct tool. For example if I want to make a simple box longer, I'll put my cursor over the middle handle on the left side of the box. My cursor will change from an arrow to the one with arrows facing away from each other. The moment I press my mouse the object will immediately rotate.

   Operating System: Windows 10 Home version 1903
   Processor Intel i7-8700k
   Ram 16 GB
   GPU Nivdia 1080Ti
   Illustrator version: 24.0.2

   When manipulating shapes, the cursor will try and rotate the object. I will try and grab a handle to transform the shape and the object rotates. I have to zoom into the object in order to stop it from rotating despite the cursor showing the correct tool. For example if I want to make a simple box longer, I'll put my cursor over the middle handle on the left side of the box. My cursor will change from an arrow to the one with arrows facing away from each other. The moment I press my mouse the object will immediately… more

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   48 votes

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   46 comments  ·  Tools  ·  Delete…  ·  Admin →
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8. illustrator doesn't save file!

   illustrator doesn't save file!
   1 - opened the file
   2 - made edits
   3 - saved
   4 - the save indicator showed that the file was saved
   5 - closed the file
   6 - opened the file - changes were not saved !!!!!!

   7 votes

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Illustrator 2021 crashes when trying to import AutoCad DWG

   Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

   I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest update that's caused the problem.

   Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

   I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest… more

   3 votes

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. Replacing image does not match position of original

    When replacing an image, the placement of the new image is in a (seemingly) random position on the canvas rather than in the same position as the original image.

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    1 vote

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    1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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11. Save for Displays: SVG export is extremly slow on Windows

    I do have a file with around 100 artboards with simple icons that need to be exported to SVG.

    This process is extremly slow on Windows on a decent machine. Every SVG takes about 3sec to save. CPU usage shown AI is running only on Core #2. The same file exports in seconds on my 8 years old Mac.

    12 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Image trace does not allow to use your own colour palette

    Under advanced image trace, now when you use the dropdown palette and select 'Document library' and then select your own limited colour theme in the dropdown below, it makes no difference at all (even though it takes time re-rendering the image).

    This used to work really effectively, but I've had these issues for some time.

    I'm on the latest version of Illustartor 2020 (ver 24.2.3)

    I've attached a screengrab so you can see the colours are not being used!

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    19 votes

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    4 comments  ·  Other...  ·  Delete…  ·  Admin →
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13. Wacom tablet pen problem

    The buttons on the Wacom tablet pen has been set to scroll up/down, but it doesn't work in illustrator. When pressing the button, a hand sign appears and vanishes instantly. The buttons work fine in other adobe and non-adobe apps. I have tried reinstalling the Wacom drivers and also disabled and enabled the wacom device on preferences but nothing seems to work.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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14. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

    Last tried with illustrator version 25.2.1

    Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
    Does not occur while working in a .ai file, only PDF.

    Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

    MacBook Pro (16-inch, 2019)
    2.3 GHz 8-Core Intel Core i9
    32 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8 GB

    Big Sur 11.2.3

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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15. Missing Tools

    I'm missing the pencil tool, Scatter brush and art brush, for Calligraphic Brush 1 I only have Fixed no pressure, tilt, etc all missing, and for my type tool there is no OPEN TYPE??

    1 vote

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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16. 9-slice scaling distorts objects on export.

    I have a simple arrow symbol with 9-slice scaling to be able to adjust the arrow's tail to different lengths. This works until I export to SVG, in which case the entire arrow gets distorted as if I hadn't enabled 9-slice scaling. Sample document attached. Please export for screens and use SVG.
    Thanks.

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    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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17. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

    I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin popped back up in Activity Monitor and climbed its way from a few dozen MB to about 6GB in about 3 seconds, slowing everything down as before. I shut off Illustrator before it slowed down all the way, and. Immediately on closing Illustrator everything returned to normal speed (or close to it). It is rare that things get slowed down THIS much, but there is clearly something wrong with AiRobin if it's consistently taking up 12GB to 16GB of RAM, which it is anytime I have Illustrator open. I've just accepted that.

    I'm on an iMac (Retina 5K, 27-inch, Late 2015) High Sierra 10.13.6

    Processor: 4 GHz Intel Core i7
    Memory: 32 GB 1867 MHz DDR3
    Graphics: AMD Radeon R9 M395 2048 MB

    Illustrator: 24.2.3

    Note: even now when Illustrator is just barely initialized, and no documents are open, AiRobin shows it's taking up 15.7 GB of RAM, while Illustrator is taking up 586 MB. On my laptop (MacBook Pro), RAM for Illustrator (no documents open) is 625 MB and for AiRobin it's 119 MB. Never had the problem on that machine. Any help would be appreciated.

    I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin… more

    13 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Adobe illustraitor new beta version freezing with M1 chip

    I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
    Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar or any answers, they will be greatly appreciated!

    I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
    Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar… more

    1 vote

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20. Export for screens does not remember the last folder in the export path and always defaults back to PNG after quit

    When exporting for screens, I usually want SVG. When I quit and restart Illustrator, the last folder in the export path is forgotten. Additionally, Illustrator wants to export a PNG. I have to set both back to what they were before.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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