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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8045 results found

  1. Only one backstep at a time possible

    ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
    Is there a solution to this?
    I'm on a Mac Pro 12core late 2013 and OS X 10.14.6

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Ai 2020 Crashes when trying to place a file from a Zip directory

    When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

    9 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  4. BUG Nordic keyboard and special characters €, $, @ etc

    Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. ActiveX component can't create object: 'Illustrator.Application'

    We recently upgraded to CC 2019. version 23.0.6.

    Vbscripts are now unable to execute. They fail on:

    Set appRef = CreateObject('Illustrator.Application')

    with the error: ActiveX component can't create object: 'Illustrator.Application'

    This functionality is important to our workflow.

    1 vote

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    1 comment  ·  SDK and Scripting  ·  Admin →
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  6. Can't export image

    If i want to export an image legacy the application said that it can't find the file

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Convert to profile

    It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).

    6 votes

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    2 comments  ·  Documents and Artboards  ·  Admin →
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  8. long time to package

    anyone else experiencing this? even small files with few psds in them. just started happening this week with the 2020 update..

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Adobe Illustrator crashes when trying to create or open file..

    I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.

    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Data merge with variables shared by multiple objects should not create errors

    Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

    While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

    1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

    2. The exported variable library is invalid and cannot be imported again.

    3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import…

    12 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Illustrator 2020 Character Styles Not in English

    For some reason in the "Character Styles" window, it says [Estilo de caractere normal] instead of [Normal character style] My language is set to English. I think this is a glitch?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Precision is broken for small strokes with Inside / Outside alignment enabled

    Why this happen? if i put the stroke in the middle works fine but if i put the stroke inside this happens.

    1 vote

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    1 comment  ·  Strokes  ·  Admin →
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  13. Make Compound Path not working

    Make Compound Path no longer works. Make a box, rotate to make a diamond, make compound path, try to reduce the width. Doesn't work.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  14. Illustrator 24 does not memorize the artboards when saving as a PDF page

    Hi, now I am facing an unpleasant problem.
    After upgrading to the latest version of Illustrator (24), Illustrator stopped remembering the last selected artboard. I have to select it every time I save it to PDF. Quite annoying error. Has any of you met this before?
    The next mistake is, if the PDF already exists, it will not notify you that it is already and overwrite it directly.

    More here: https://youtu.be/Yx8Dsw2-1Ho

    Ales

    PS: I also informed about it here: https://community.adobe.com/t5/illustrator/illustrator-24-does-not-memorize-the-artboards-when-saving-as-a-pdf-page/td-p/10751205

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Opacity mask not working with freeform gradients

    I am trying to make an opacity map with a freeform gradient. It previews correctly but as soon as i try to leave the dialog box it goes completely white. Doing exacly the same thing with the same objects but with a regular gradient instead works just fine.

    10 votes

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    5 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  16. "Export for Screen" default folder is one specific folder and wont change

    When i use "export for screens" the default export location is one specific folder on my desktop, if i move that folder or put it in the trash, the default export location will change accordingly to "follow" the location of the folder.
    This happens for all files, also if i create a new file. A screenshot of this phenomenon is attached

    For reference, im on MacOS Mojave 10.14 and (the newest) Illustrator (CC 2019) 23.0.6

    small disclaimer, the problem might occur because my mac-user has a slightly corrupted file system, stems from changing the username and using a different adobe…

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Extra Drop down Item

    Win10 Pro 64-bit | AI 2020cc

    Just pointing out the extra "Object" item on the Select drop-down (see attached). It does nothing and does not seem to be causing an issue.

    Also, I've noticed that when saving a file, it takes much longer than the previous version.

    Thanks
    BGunn

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  18. Illustrator Recovery-Mode has Turned all my Images Black

    I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

    And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

    4 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  19. CMYK Colors change by themselves randomly

    Watch as I simply keep trying to specify a color in a CMYK document. Simply changing the hex code, then deselecting the element, then double click the fill box to open the color, and sometimes it stays, sometimes it changes. I change it, it changes again. I need this to work 100% I can't have colors randomly changing on me after I specify them. I can also trace similar color problems back since v6 or so - had many color inconsistencies between illustrator versions, this constant color shift battle has to be fixed

    Mac 10.13.6
    Illustrator CC 23.0.2

    7 votes

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    4 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  20. Expanding compound path causes a shift in the object shape

    If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
    When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
    When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger.

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