Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8160 results found
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Illustrator v 24 asset export bug with sizing incorrectly
asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.
1 voteHi,
Thanks for reporting the issue .
We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:1. Kindly provide the test file via File→Package which you are trying to export in illustrator
2. Size at which it was exported
3. Any Specific format which was used to export viz. PNG,JPEG
4. Any Anti-aliasing option used during export
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
The operation cannot complete because of an unknown error. [CANF] when copying objects
I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this
1 vote -
CD Printing problem (media selection)
Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.
BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...
1 vote -
Transform Again (Crtl D)
"Transform Again" often doesn’t work on more complex objects.
1 vote -
Problem recording on the server
On some files with the 2020 version of Illustrator only I have this error message:
"The specified network location is not available."
iMac 27 'of 2015 in macOS 10.13.6
Mac mini server late 2014 macOS 10.12.61 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
2) kindly provide Illustrator Version you are using?
3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Ankit Goyal
Illustrator Team -
Snapping stopped working
Snap to Grid, Pixel and Point options stop working on a regular basis. Choosing any of them has no effect.
Have to Close and reopen regualry for it to work again.Ilustrator has become very irratic in the past few releases. Along with other Adobe apps.....4 votes -
crashing
Crashes when opening preferences. Slow overall (and non-responsive) performance on a brand new Mac. 2020 Illustrator is beta garbage and does not run dependably. InDesign is just as bad.
3.6 GHz Intel Core i9
32 GB 2667 MHz DDR4
Radeon Pro 580X 8 GB
10.14.6 (18G103)1 vote -
Export for screens > SVG Exports only some of the artboards.
MacOS Mojave 10.14.6
Illustrator 24.0When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.
Is there any workaround for this bug?
UPDATE: It exports all the artboards but it takes a long long time. Is it normal?
Thanks
1 voteHi,
Sorry for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue.
Please help us in isolating it further. We would need you to check
1) Is this Issue still happening on your machine?
2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Only one backstep at a time possible
ai lets me backstep only once or twice bevore stalling. After ca. 2 minutes another backstep is possible. Sometimes several backsteps are possible but it will stall from time to time. If I wait, it will recover, but it's impossible to work in this way.
Is there a solution to this?
I'm on a Mac Pro 12core late 2013 and OS X 10.14.61 vote -
Ai 2020 Crashes when trying to place a file from a Zip directory
When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020
1 vote -
An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019
I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019
Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "
This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.
I receive: " An unknown error has occured. "
I uninstalled and re-installed CC 2019 with no changes.
9 votes -
BUG Nordic keyboard and special characters €, $, @ etc
Cant type special characters €, $, @ on nordic keyboard. Because Illustrator is overriding AltGr key function using it to make a selection.
3 votes -
ActiveX component can't create object: 'Illustrator.Application'
We recently upgraded to CC 2019. version 23.0.6.
Vbscripts are now unable to execute. They fail on:
Set appRef = CreateObject('Illustrator.Application')
with the error: ActiveX component can't create object: 'Illustrator.Application'
This functionality is important to our workflow.
1 vote -
Can't export image
If i want to export an image legacy the application said that it can't find the file
1 vote -
Align box keeps disappearing
The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.
2 votes -
Convert to profile
It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).
6 votes -
long time to package
anyone else experiencing this? even small files with few psds in them. just started happening this week with the 2020 update..
1 vote -
Adobe Illustrator crashes when trying to create or open file..
I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.
2 votes -
Data merge with variables shared by multiple objects should not create errors
Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.
While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:
When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.
The exported variable library is invalid and cannot be imported again.
If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import…
12 votes -
Illustrator 2020 Character Styles Not in English
For some reason in the "Character Styles" window, it says [Estilo de caractere normal] instead of [Normal character style] My language is set to English. I think this is a glitch?
1 vote
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