8260 results found

1. GPU Preview hangs with simple file

   System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

   I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

   I can simply work around this problem by disabling GPU performance from prefs (or alternatively switching to preview on CPU, but then I need to initially open the file with GPU preview, which might hang the program). Just thought this info might be valuable for debugging.

   System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

   I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

   I can simply work around this problem by disabling GPU performance from… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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2. Variable Font Rendering Distorts Master

   I'm getting some weird things happening with a 4-axis font I'm working on.

   Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

   I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

   Mac OS 10.14.4
   Illustrator(latest version)
   Photoshop(latest version)

   Thanks!

   I'm getting some weird things happening with a 4-axis font I'm working on.

   Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

   I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

   Mac OS 10.14.4
   Illustrator(latest… more

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   4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. SVG: RTL text is shifted

   We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Dirk Schulze responded

   Hello Maksim,

   Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.

   Greetings,
   Dirk

4. Problem with center align and arrowheads (v 23.1)

   I have a few simple lines with arrowheads. When I try to use center align to line these elements up, the arrowheads swap ends on some lines. The alignment works, but when I try to undo this, the arrowhead doesn't revert to original direction? This seems to be a bug.

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5. Workspace migration not working

   Illustrator v24.0
   Mac OS 10.14.6
   I thought it worked in previous versions. When I installed InDesign 2020, my 2019 custom workspaces were included. In Illustrator they are not included and I have to recreate them, which is a royal pain. Is this a bug or just a dropped feature?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Corner widgets are off automatically

   Every time i open Illustrator I have to enable the Corner Widgets. It seems that the preferences file for these types of settings does not update.

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7. Downloaded free trial and it's not working
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   Request to Contact Support  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This is no a problem UserVoice forums can help to solve, unfortunately, for many reasons.

   You have to contact support to deal with it, if this is still a case.

8. Color palette overrides fill colors and color modes in Illustrator 2018

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB when opened after having been closed.

   Through testing this unusual pattern of error across all of their files, it appears that Adobe Illustrator will choose to show colors in the color palette that was last opened within the application, and if the palette isn't the same as the fill colors, it creates a color translation of what the color should be into what it want to show you. Stated another way, the students had trouble getting the color palette to hold the color information they entered (percentages/values of either CMYK or RGB, in particular). Regardless of what they had entered, a computer with one or the other of these color palettes open would override their settings. Unacceptable. In one case, I also witnessed a student manually enter RGB values, only to deselect the item, select the object again, and then find different RGB values in place than those I watched him enter. In 19 years of teaching, I've never seen this problem be so widespread across student files.

   For what it's worth, the Pantone palette behaved. The problem specifically is between RGB and CYMK colors/color palettes. PLEASE FIX THIS. This will cause major problems in real projects that rely upon color mode accuracy. Please contact me with information about the problem and/or solution. We would appreciate a follow-up.

   Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB… more

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   Under Review  ·  7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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9. Art Brush Rotation doesn’t work with pan and tablet

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that I was able to rotate the brush cursor with my pen.. but when I started painting, the brush stopped rotating
   and stayed in the initial direction.
   Even worse: The normal brushes are still as static as in the previous Photoshop versions.

   By not showing the rotation of the brush, it is really hard to set an precise brush stroke
   with the right angle.

   Am I missing something, it is a bug or is Adobe still planning not to change this disadvantage?

   Best regards,
   Florian"

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that I was able to rotate the brush cursor with my pen.. but when I started painting, the brush stopped rotating
   and stayed in the initial direction. … more

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   6 comments  ·  Brushes  ·  Delete…  ·  Admin →
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10. Characters in Type on a Path appear rotated

    When trying to type on a path around a circle, the preview shows the letters rotating abnormally, but when converting the text to outlines or printing the type, it corrects itself. Would be fine, but I can't design what I need without the preview first.

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Copy and paste doesn't always work

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying files.

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with copying… more

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12. Illustrator crashes on launch

    Illustrator 23.0.3 keeps crashing all the times i opened it

    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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13. IMPORTING png file = blank

    I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

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    2 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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14. 'This file has been modified outside Illustrator' message when saving into a cloud managed folder or onto a network drive

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    350 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Error reading SVG 1.2 files

    SVG files generated by Avid Sibelius (music notation software) display perfectly well in Chrome, Safari and Firefox but is very distorted in Illustrator. Line paths are too big.

    If I open the file in the SVG online editor at https://editor.method.ac/. them save it (without editing anything), I can the open it in Illustrator with almost no problems.

    I'm including a sample file. Open it in Illustrator and Chrome to compare.

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

    8 votes

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    20 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

17. I can't change the color of the Neon Glow effect in Effect Gallery

    Every time I try to change the color of the Neon Glow filter, it always goes back to black. I've tried a lot of different things, but nothing works. I looked on the internet if there's a way to fix it, but seems that everyone has the same problem with Neon Glow.

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Character scroll bar

    The character scroll bar stopped working. If I click to change the font there is no scroll bar, nor is there a size option. I am on Windows 10 (64 bit Home) using the latest Illustrator (23.0.0 64 bit). I uninstalled and reinstalled and still have this problem I am using two screens, and have found that if i move the character window to the other screen and reset it, I can get the scroll bar back temporarily so this seems to have to do with dual screen setup

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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19. 画板图层顺序调整后，重新命名画板名称，导出图片顺序错乱的问题

    增加画板，调整画板顺序并重新命名，发现导出图片顺序不一致（图片命名错乱）
    测试是在win10+AI cc2019

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    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Installed Fonts Not Being Updated

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

    Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

    I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    This issue affects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that… more

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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