8130 results found

1. Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'

   Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
   Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.

   2 votes

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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2. Text edits have no undo, do not trigger file as updated

   When editing a block of text. Back delete key does not work and forward delete key deletes from start of block instead of cursor/insertion point. Text has to be highlighted to be deleted. Undo for deleted text is unavailable. Document does not indicate any changes and can be closed without a save dialog and thus losing edits.

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.

   I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

   It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

   Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

   Again, this is not a new bug. It's something that I've been dealing with in Illustrator for multiple versions.

   I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.

   It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.

   Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.

   Again, this is not a new bug. It's something that I've been dealing… more

   7 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Default Template Folder

   Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

   This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

   4 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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5. Linked image used in opacity mask not compressing

   I believe this is a new issue with a recent update. I've never had this issue before.

   The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

   If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling and using JPG compression for both color and greyscale bitmaps.

   If I release the mask, and save the [otherwise] exact same file, the file size is greatly reduced.
   with mask: 8MB
   without mask: 600KB

   Some observations with experimentation:

   If I save as PDF with mask:
   "Preserve Illustrator Editing Capabilities" checked: 8MB

   "Preserve Illustrator Editing Capabilities" unchecked: 600KB

   If I save as AI with mask:

   "Create PDF Compatible File" checked: 8MB

   "Create PDF Compatible File" unchecked: 600KB

   I believe this is a new issue as I have been creating files this way for several years without them being bloated like this.

   Windows 7. Illustrator CC (newest).

   The Attached file:
   Saves as ai to 630KB. Saves as pdf at about 14MB. Simply releasing the opacity mask then saves the pdf to 836KB.

   I believe this is a new issue with a recent update. I've never had this issue before.

   The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

   If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. Artboard Not Visible when in a Tab

   Mac Pro 2015 with OSX Mojave

   When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Can't change the font in Glyphs

   In Glyphs we can't change the font.

   2 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Chart inaccuracies

   The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.

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   7 votes

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   Added to Backlog  ·  8 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. Japanese version: Sidebar properties get clipped

   The values get clipped out and it's difficult to insert values....

   I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....

   This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.

   I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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10. 23.0.1 Windows 10. Slow, Black Screens, and continually crashes

    23.0.1 is proving unusable on my system. Continual black screens, pauses, and crashes. I cannot get any work done.

    Win10 Pro 1803 16GB. 64bit. + Nvidia GeForce 210.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. stuck in preview

    I just updated Illustrator and somehow while I was working it went into preview mode and I cant get it out. I can change the type of preview but cant get it out of it so I can edit my work

    3 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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12. Blob tool won't change size

    When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.

    This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.

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    3 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.

    Hope this helps.

    With Best Regards,
    Raghuveer Singh

13. Dragging new objects

    When dragging in a new shape, it does so at an angle

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.

14. my mouse pointer appears huge in the InDesign interface

    my mouse pointer appears huge in the InDesign interface
    when i use my illustrator the mouse size look fine
    i use a primary and secondary screens
    Primary -3840\2160
    Secondary- 2560\1440

    need help!

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. linear gradients switching to radial gradients unexpectedly

    Illustrator CC 2019 (both Mac and Win platforms) I teach at the college level. Numerous students have reported that they will create a linear gradient on a shape. When they continue editing other areas and return to that shape, the gradient has changed to radial. The linear gradient shape was not selected and they were not editing a gradient swatch. I cannot replicate this error. Any thoughts?

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Using scale tool on justified text results in changing line breaks

    1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

    2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

    3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

    4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow on some of the lines. This destroys some very carefully set line breaks. What I want to happen is to make the text column larger with the line breaks exactly the same. This is not an issue of just scaling the text box, the text itself is also changing size - but not accurately. Checking/unchecking the "scale strokes and effects" in the transform dialog doesn't have any effect. The most frustrating thing is that once I have scaled to a new size (with the broken flow), scaling seems to work just fine - I can use the scale tool to proportionally scale the text with the "wrong" line breaks. It doesn't come up with new text flow each time.

    I suspect that Illustrator is mishandling or ignoring font tracking or kerning values when scaling.

    1. Screenshots of scaling before & after:

    1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

    2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

    3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

    4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow… more

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    5 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. saving ai/pdf file is too slow

    Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

    9 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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18. Automatically Overprint ON in Gradient

    We have disabled Overprint in Gradient stroke for the particular eps. But once we save the eps file and again open the same eps in illustrator, automatically overprint enabled.

    Due to this we have received quality issue in Printer. So please let me know how to disable overprint for Gradient Stroke.

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    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Custom scripts added to the Scripts menu are not shown in alphabetical order

    Custom scripts added to the Scripts menu are not shown in alphabetical order.

    -Illustrator CC 2017.1.0 (21.1.0) version
    -See screen capture

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    29 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

20. Combining Unicode Diacritical characters aren’t displayed

    Text: pe̍h
    Visible when choosing a font, not visible on canvas.
    Adobe Illustrator Version: 22.0.1 (macOS)

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    14 votes

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    13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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