Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8046 results found
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DELL Canvas /drawing issue
Can't use the pencil /brush in Illu cc2018 in order to paint on the DELL Canvas27. Nothing happens drawing on it, with mouse it works like it should! In 2017 no problems ... I got the win 10 fall creators update with the following patch btw...
2 votes -
Deleting Successive Artboards
If you have a list of artboards and try and delete several of them in a row, deleting one will deselect the list. This is not a major issue in most cases, but it is a nuisance when having to quickly delete 40 or more artboards; it doubles the number of commands that need to be inputted before reaching the same result.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
"Type Object Selection by Path Only" no longer works
I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.
3 votes -
High Sierra rearranged PDF Preset order
After updating my Mac to High Sierra, the PDF export presets are all in seemingly random order with no way to rearrange them. This isn't true in any other CC application.
3 votes -
Getting error while opening illustrator. Workspace missing.
Get an error while starting the illustrator. Workspace is missing as well. Even if I reset the workspace nothing happens. Nothing happens when I select an already saved workspace. Please figure this out ASAP cannot complete my work.
3 votesHi,
Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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[PARM] error?
I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.
4 votes -
Overprint test error bug
- Create a text box, on a colour background.
- Make some of the text a colour, some black.
The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).
If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.
4 votes -
Bugged redraw/tearing when drawing a shape causes window to scroll.
- Illustrator CC2017.1.0
- Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
- The window should redraw the newly visible parts of the document as the window scrolls them into view.
- Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
- See video for explanation: youtu.be/JC1anKCewQs
3 votes -
CC Libraries will not work
I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.
2 votesI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
High Sierra drag/drop/copy/paste issues
Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.
4 votes -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes -
Scaling type reverts to original size
I'm trying to scale up live text and it keeps reverting to the original size. This happens both with and without the shift key.
1 vote -
rasterize losing detail
When rasterizing vectors mixed wither rasters detail is severely degraded.
2 votes -
Layers Window Twirl Down Icon Issue
I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Slow response time
I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.
4 votes -
Recent Files panel within workspace is empty
Since the last update on PC, opening the Recent Files panel (Ctrl+O), while a document is open, opens the panel but does not show any of my recent files. It doesn't even show the "Create new" or "Open" options. I went back to the previous version and it works there, so that leads me to believe it has to do with the latest update.
2 votes -
Replace Symbol widget missing from new Properties Panel - Needs Consistent Behavior
Maybe I'm missing something, but if I have a symbol sitting on an artboard, the Properties Panel will have the "Replace Symbol" drop-down widget so that I can easily change it.
However - if that same symbol is grouped, or displayed under a clipping mask - direct-selecting it (Control + Click) - this option will be missing from the Properties panel.
CC 2017 did not behave this way - and the toolbar at the top of the window would always show this option when a symbol was selected. For users who utilize a lot of symbols within working files, or…
3 votes -
Reflect tool in Illustrator doesn't work
Dear Adobe,
I can't reflect object, please help!
2 votes -
Can't make a copy of existing line
Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the Alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved without leaving a copy.
1 vote -
Transparent lines at beginning and end of Gradient Slider
Changing the Opacity of any Gradient Stop in the Gradient Slider to less than 100% appears to add 1px transparency grid lines to the left and right of the Gradient Slider preview.
In my screenshots, 100% Opacity displays correctly. 99% shows the transparency grid display bug on the left an right of the slider.
The lines do not scale with the palette.
2 votes
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