7471 results found

1. Selection Tools Not Identifying Color Swatches

   Mac OS Mojave 10.14.6
   Adobe Illustrator 2020

   With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

   Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

   • Select Open Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Open Arrow Tool click (not click and drag) to select piece of art.
   Expected and actual result: Color swatch that is applied to the art will be selected in the swatch panel

   • Select Closed Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Closed Arrow Tool click (not click and drag) to select piece of art.
   Expected and actual result: Color swatch that is applied to the art will be selected in the swatch panel

   Mac OS Mojave 10.14.6
   Adobe Illustrator 2020

   With the new release of Illustrator 2020 we are experiencing issues with the swatches applied to art being properly identified in the Swatches panel.

   Both the Open Arrow Tool and Closed Arrow Tool are not correctly identifying color swatches applied to art when clicking and dragging to select.

   • Select Open Arrow Tool
   • Click and drag to select art

   Expected Result: Color swatch that is applied to the art will be selected in the swatch panel
   Actual result: Question mark appears in the swatch panel
   • On the same art using Open… more

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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2. Scaling freeform gradient objects with real-time drawing/editing on.

   When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.

   Mac os 10.14, Illustrator c 24.2

   Please see videos for demo:

   https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a

   https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6

   Problem resolves when turning real-time off:

   https://www.loom.com/share/4d45e69091b149d88b41661b30a49baf

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   1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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3. why can't highlight multiple layers from different group anymore 24.4 update !?

   I suddenly can't highlight multiple layers from different group, by holding down the (shift) key. And deselecting with (Alt) isn't working either!

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. Bounding box center points disappears while adding ruler guides in 24.1.3.

   Bounding box center points disappear while adding ruler guides in 24.1.3 please fix.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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5. Artboard Missing

   When I open the saved file, I find my artboards missing. The weird part is it saves my work. So every time I open the file I have to create new artboards for the layout I had done.
   Attached Adobe Files consists of 2 layouts:
   Page 1: Original Layout
   Page 2: When I re-open the file. I find all the artboards missing except for a default artboard.

   Very frustrating to recreate the artboards every time.

   Thanks
   Regards

   Mahesh Sutar

   • 

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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6. Pasting goes to the back of the layer - and not on top!!!!!

   When copying an object and then pasting the new object goes to the back of the stack of objects and not to the front! Please fix and make it go to the top.

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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7. Copy text on path with option held crashes Illustrator.

   I am creating type on a path. When I copy the text with option and drag it to paste, Illustrator consistently crashes without any recovery options.

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. ガイドラインの不具合

   24.2にバージョンアップしてから、作成したガイドラインを選択ツールで動かす時に、リアルタイムで表示されなくなった。
   非常に困るので早急にバグフィックスを希望します。

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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9. Dialog box text selection missing blinking cursor

   When placing a cursor in a dialog box (ie font size, object transform) the blinking cursor disappears.

   32 votes

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   14 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. v24.2 swatches / pattern issues - either one or the other - different from fill drop down

    in the latest version v24.2 (june2020) my swatches dissapeared and if i go to defaults RGB and click on the first (white) and last and then the last pattern in the block then click ADD TO SWATCHES and nothing happens or it only adds the last pattern.

    i added one by one and it worked UNTIL i added a pattern and it erased all colour swatches and only left the patterns. this IS happening with the new update.

    and in the upper left hand (menu bar) if on the fill drop down, it does link to shows the swatches and patterns BUT sometimes shows 2x the copies.

    basically i have found in testing, as soon as you add a pattern to the swatch panel it deletes everything other than patterns

    in the latest version v24.2 (june2020) my swatches dissapeared and if i go to defaults RGB and click on the first (white) and last and then the last pattern in the block then click ADD TO SWATCHES and nothing happens or it only adds the last pattern.

    i added one by one and it worked UNTIL i added a pattern and it erased all colour swatches and only left the patterns. this IS happening with the new update.

    and in the upper left hand (menu bar) if on the fill drop down, it does link to shows the swatches and… more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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11. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points. e.g. if Keyboard incremment is set to 1pt, using the arrow keys to move an object results in very imprecise positioning. hitting the arrow key once moves an object from 0 to 0.9996pt instead of 1pt. Hit it again and it moves to 2.0004pt instead of 2. However, hit it one more time and it goes properly to 3pt exactly, and so on. Problem exists in both unit setting, Picas/Points.

    I have reverted back to 24.1.3 and all is fine.

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.… more

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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12. Dotted Guidelines on Retina Displays too small, and option to move Guidleines to back needed!

    I have a 27" Late 2015 iMac with a Retina display. I used to work with guidelines that were dots, but I've found that they are too small to see on a Retina display, so practically unusable, making me resort to using lines. However, if I move the same artwork window onto my second monitor (non-Retina), the dotted guidelines return to a reasonable size. If there was an option to increase the size of guideline dots as part of the UI preferences, that would be a great addition. Also: the ability to move guidelines to the back of the artwork needs to be added!

    I have a 27" Late 2015 iMac with a Retina display. I used to work with guidelines that were dots, but I've found that they are too small to see on a Retina display, so practically unusable, making me resort to using lines. However, if I move the same artwork window onto my second monitor (non-Retina), the dotted guidelines return to a reasonable size. If there was an option to increase the size of guideline dots as part of the UI preferences, that would be a great addition. Also: the ability to move guidelines to the back of the artwork… more

    2 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. Saving a piece in PSD format

    Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do yesterday and the problem occurred still, so it may be an update issue? If not let me know what I may be doing wrong etc. Thanks!

    Every time i try to export my file into a photoshop format, the 'writing photoshop file' bar doesn't move and illustrator crashes for a couple of minutes then "Photoshop file could not be saved' pops up and the piece doesn't export. Ive tried exporting at lower ppis but that doesn't see to help the issue. The only way I was able to get past it was exporting it as a flat image. Which is quite inconvenient. I didn't have this issue yesterday, when i exported a similar piece. I also re-tried exporting a piece that i was able to do… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. The latest update is now causing 'align to top' to behave like 'align to bottom', and 'align to left' to behave like 'align to right'

    The alignment tools never had this problem until the latest update. Wish I hadn't updated since it's now slowing my workflow. Please consider fixing this issue on the next update.

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    1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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15. Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"

    Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue.
    We are able to reproduce this issue and investigating it further.

    Regards
    Ankit Goyal

16. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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17. Selection tool issue

    The selection tool is not showing its feature to select and resize the object or rotate the object. It's just simply moving the selected object and not increasing or decreasing the size.
    Kindly help.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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18. When Using (File - Place) illustrator applies an unwanted clipping mask which is not present if opened normally.

    I import lots of vectors and other files from various places on my computer and everytime I use the (File - Place) feature the vector I import has this unwanted clipping mask.

    I find myself clicking ungroup - release clipping mask - ungroup - release clipping mask until the image is completely destroyed and I'm left with a bundle of gradient boxes and an outline of the original shape.

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Rename layer problem in 24.2; cursor disappears

    Mojave 10.14.6, Illustrator 24.2
    Attempting to rename a layer in the Layers panel
    Prior behavior: that the cursor would appear, could then be moved via the arrow keys
    Actual behavior: cursor completely disappears

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    2 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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20. Switching project tabs fails to update to selected project

    In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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