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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Fonts

    My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing.

    7 votes
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    2 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. Rendering and performance issue

    Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. pen tool game

    https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html

    This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.

    The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.

    I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.

    Obviously there is some maintenance of a web game, but it should be easy…

    2 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. user insterface Is Very Large

    user interface is very large vs photoshop
    my screen resolution is 1980x1080

    3 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot open multiple files


    1. Version 21.1.0 (windows)

    2. Selecting multiple files, right clicking to open all files

    3. Expected results that all files open the same way I have been opening files for years.

    4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.

    6 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0…

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crashes on "Cancel" in Keyboard Shortcuts Window


    1. Illustrator CC 2017 (21.1.0)

    2. Pressed "Cancel" in the Keyboard Shortcuts window.

    3. Expected Keyboard Shortcuts window to close without saving changes.

    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

    2 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Text selection not showing highlighting after macOS High Sierra 10.13 download

    When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shortcuts stop working

    Sometimes my shortcuts on the keyboard just stops working, so I can't press cmd+d to duplicate, or copy etc, while I'm able to press Spacebar to move around.
    they just deactivate by themselves, while other's continue to work. To resolve this, I have to restart the program every time, even after short periods of working on the current project.

    The current project isn't even graphic intensive, but I get this issue. This has happened before a few times.

    Adobe Version CC 2017, latest update

    4 votes
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    2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

    1 vote
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    1 comment  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    2 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

    Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

    The Tooltip shows “Unite” in the Pathfinder Panel
    Unite from the Pathfinder Panel is the same as Add.
    Unite is missing from the Pathfinder Effect and is named Add instead.
    If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

    The Tooltip shows “Minus Front” in the Pathfinder Panel
    Minus Front from the Pathfinder Panel is the same as Subtract.
    Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
    If you…

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trackpad selection issue with High Sierra

    When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

    3 votes
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    Request to Contact Support  ·  2 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. File preview is corrupted, when bottom layer is hidden

    All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

    Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mooving slow elements together

    When we want moving all objets together, it's very slow

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Entering a text field should select value by default

    There are certain default behaviors that one becomes used to when using a computer and Adobe appears to have completely disregarded this with respect to manually entering values! Please fix this serious bug.

    When clicking on any modifiable value field, a single click should select the entire contents of the field by default. If I click on the width field in the Illustrator top bar, I should be able to simply type a width and hit tab or enter to apply. THIS IS NOT HOW IT WORKS.

    If I see that my width is only off by a small amount…

    6 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. copying graphs from Excel

    It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.

    1 vote
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    1 comment  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dialog Box Behind App - Force Quit


    1. 21.1.0 (macOS sierra v10.12.6 (16G29))


    2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops…

    1 vote
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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

    3 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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