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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7470 results found

  1. Document Setup - Artboard size not showing cursor

    Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

    Please allow for cursor to be visible inside these fields.

    1 vote

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  2. Links palette reporting PNG links as CMYK

    BUG?! Links palette reporting PNG links as CMYK

    OS 10.14.6 / CC 5.1.0.407

    PNG's are RGB, the format doesn't support CMYK.

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  3. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  4. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote

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    3 comments  ·  Launch  ·  Admin →
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  5. Large size canvas saving to pdf failed

    Using windows 7 and Illustrator 24.2 June release

    As documented for Large size canvas, created a file using 2270x2270 in. While saving it as ai it's saving as expected, but saving it as pdf using pdf ver. 1.6 or later getting an error:

    "The dimension of this page is out of range"

    2 votes

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  6. Info Palette anomalies

    The Info Palette in AI 24.2 won't resize to its normal size. Plus the CMYK fields are out of place.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. Reveal in Bridge not working

    At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.

    So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.

    How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  8. Zooming Delay

    After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  9. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    7 votes

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  10. Cannot stop Auto Resize on Area Type box for large text areas

    I do not want my text box to auto-resize. The "Auto-Resize" option fails on large text box areas. Auto-Resize is turned off in my preferences. I have large text box areas filled with type and whenever I need to make an adjustment to the type box it always automatically resizes. I have tried selecting the "fixed" options and those fail too. In the video attached you can see that large areas of text will automatically resize. However, on a smaller scale the Area Type box does not.

    2 votes

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  11. Hand Tool crashing a lot

    After the nee uptade the hand tool just dont work properly when using the space bar as shortcut.

    Operating System - Mac Os Mojave 10.14.06
    Illustrator version - 24.2 - Updated today
    Expected Result - Hand tool function to work using the shortcut
    Actual Result - Hand tool function does not work using the shortcut

    3 votes

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  12. Illustrator causing red screen

    I'm using a MacBook Pro 15" , 2019 with MacOS 10.15.5 and Illustrator 24.2.

    When I open a file in Illustrator it works fine until I open a second file. When I do this, a red border appears and I cant zoom or work with the file. I tried to delete everything which is installed with Illustrator (Also the .plist files) and tried to reinstall it but the same thing is happening again. Disabling the GPU in settings does fix this issue but using Illustrator on a high-end machine without it's full GPU power is worthless.

    I also created a…

    7 votes

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  13. Animated zoom malfunction

    Hi guys,

    I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:

    • Core i7 4700K
    • 32 GB RAM
    • Geforce GTX 770 2 GB GDDR
    • SSD Disk

    My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.

    But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…

    1 vote

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  14. Creation and modified date become the same when saved on Illustrator files 2020 (Mac only)

    The creation date on illustrator files changes when the file is modified — I need to see creation date for accurate search and timings
    24.1.3 version
    It has been reported previously but I cant find the post.

    14 votes

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  15. Redo simply freeze my display. I've Illustrator 24.2 in Win10 Home. I put my laptop on sleep. And then I put it on. Working again.

    I performed multiple redo operations. and the screen just froze. I click buttons, tap mouse but nothing. Then I put my laptop on sleep. When I awaken the laptop it was in some other window, like the input were processed but only my display it was not working. Please resolve soon.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  16. TAB not working properly

    When I click TAB it hides or shows or the menus, but if I try to clck TAB immediately again, the function doesn't work. THis wasn't the case in the previous versions.

    TEST done on WIndows - Illustrator 24.2

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Different line thickness in two different panels

    The line thickness in the line panel is displayed accurately, however in the overall properties panel it is rounded up to a round number. As seen in the attachment, on the left is the line panel, displaying a thickness of 2,5 points of the selected element, whereas on the right the thickness of the exact same element is shown as 3 points thick.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  18. Allow to isolate a compound path when only a part of it is selected

    Since we can't isolate components of compound path and shapes it is strange that Ai won't isolate a whole compound path/shape when you select only a part of it.
    Try this:
    1. Create compounds path/shape — like a torus
    2. Use Direct/Group Selection tool to select only the inner circle if your torus
    3. The 'Isolate Selected Object' button won't appear on the Control panel and the assigned hotkey won't do anything.

    This should be fixed. Ai should allow to isolate a compound path/shape when you select a part of it.
    Also, I think that Ai should be able to…

    14 votes

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    0 comments  ·  Isolation  ·  Admin →
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  19. Illustrator 24.2 crashes while using gradient tool

    Right before I updated to the most recent Illustrator 24.2 I experienced the issue and then it continued after the update. I reset my preferences but it did not resolve the issue.

    OS: Catalina 10.15
    MacBook Pro (15-inch, 2017)
    Desktop Illustrator 24.2

    Thanks!

    4 votes

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    1 comment  ·  Tools  ·  Admin →
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  20. Align to key object automatic selection in align Panel

    In the new update (24.2) I have "align to artboard" as a default but when I select multiple objects it automatically selects "align to key object" even after choosing the other multiple times. This is a new issue.

    Windows 10
    Ryzen 2700x
    nVidia gtx 1660
    16gb RAM

    279 votes

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    Hi Everyone,

    We have fixed this bug in our latest release – v 24.2.1 which is available worldwide now. Thanks for your patience on this.

    Please note that after upgrading you might still see that Align To sets itself to Align to Key Object. If you see this, please manually set the Align To to the required setting, and this reported bug will not happen again. You’ll need to this one time only.

    The reason Align To might get set to Key Object after update is because Ai remembers your last Align To on subsequent launches as well. So, if your last Align To was Key Object before quitting/upgrading, after first multi-selection, it will set itself to Key Object. After you manually change it one-time, it will work fine.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

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