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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Huge glitch

    I'm working on a Windows 7 in Illustrator version 23.0.1

    The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.

    After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.

    Attached are screenshots of the glitches.

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rotate stepper in transform panel shifts anchor point

    1) Mac OS 10.14.4, Illustrator 23.0.3.

    2)
    A - Create a blank document.
    B - Draw a line or any other shape.
    C - Use the Selection Tool to select the shape.
    D - In the Properties>Transform panel, rotate the shape.

    3)
    Expected result: Shape rotates around anchor point (or middle).

    4)
    Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

    Have restarted Illustrator, problem persists.

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    I contacted the support center.
    It was said that the same thing happened with windows of the support center.
    Please address this issue

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. ALIGN not working correctly in Illustrator 23.0.3

    Ever since the latest update for Illustrator (23.0.3) Align does not work correctly. I've got 3 items selected; I click on the Align tab; use the "Align to" dropdown box and select "Align to Selection"; then click the "Horizontal Distribute Space" icon - but it distributes it across the page instead of just the THREE ITEMS I've selected.
    I've noticed other align issues over the last week or so but cannot give details like I did above because today I stopped my work so I can come out here an list my problem.
    There are so many bugs and issue…

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac…

    5 votes

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    5 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Crash on File open/save while iCloud is running

    Here's the rant part:
    "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

    But on to the issue....
    Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

    All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After…

    1 vote

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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator cc 2019 bugs

    Illustrator 23.0.3 keeps crashing all the times i opened it

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. crashing while working every day

    crashing while working every time?

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lock doesn't work for groups in groups

    How to reproduce the bug:
    1. Create two shapes.
    2. Group the two shapes
    3. Create two new shapes.
    4. Group the two new shapes
    5. Select the two groups.
    6. Group the two groups.
    7. Now you have a parent group with two child groups.
    8. Lock one of the child groups.
    9. Select the parent group.
    10. Now both child groups are selected and can be changed even the one that is locked should not be possible to alter.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Your popup suggestion about gradients removes pen/touch input on Wacom Mobility Pro

    When using a gradient mesh, a popup suggestion to check out new gradient tool features removes all but keyboard input. Until I can dismiss the popup, I can only use the keyboard, even outside the Illustrator application. Since the popup doesn't dismiss with keyboard input(at least that I've figured out), my only recourse is to save the file, close out of AI and shut down/restart the computer. Working on a Wacom MobileStudio Pro, Win 10, all drivers up to date, Illustrator is up to date.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pucker bug

    The pucker creates white triangles at the bottom of the artwork. It seems to export to jpg as it is supposed to, but the vector artwork displays incorrectly.

    1 vote

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    2 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  12. Align to selection bug

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    7 votes

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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. ILLUSTRATOR IS BROKEN GARBAGE

    First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
    Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected

    I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!

    2 votes

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  15. 23.0.3 keyboard shortcuts stop working

    after roughly 15 minutes of designing, my illustrator keyboard shortcuts no long work. When I select a shortcut (eg command z, or command s), I simply get a system error sound, but no action. This is true for ALL shortcuts

    i am then forced to use the menu items, or restart illustrator to keep working normally.

    1 vote

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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bug: Stroke color with 0pt width causes a switch to "outline" view.

    When I have a path with a stroke of 0pt and I try to apply color, it will switch to "outline" view and won't allow me to go back to "GPU Preview", tell me something like "Can't render preview".
    The only way to bypass the bug, is to save the file, close Illustrator, open it again and voila everything works.

    Unfortunatelly, I can't reproduce the bug right now.

    1 vote

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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Apply a stroke color to a 0 pt stroke should increase the stroke to 1 pt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. New artboard name disappears

    When i give an Artboard a new name, and in the same action presses [Ctrl] [A] and then [Ctrl] [C] to use the same namestructure for other Artboards, the new name disappears and the old comes back.

    1 vote

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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. No snap to artboard

    Snap to artboard not working with smart guides on (or with any other form of snap on) tried on both existing and new files - no snap no feedback of cursor - using drawing tools pen or rectangle.

    Illustrator 23.0.1
    Windows 10 Enterprise 1803

    1 vote

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Color Undo not working

    1. Select an object
    2. Move object
    3. Paste Hex code into color panel, hit enter
    4. Paste Hex code into color panel, hit enter
    5. Paste Hex code into color panel, hit enter
    6. press 'cmd+z' (undo) The color changes are skipped undo jumps to 1. (Undo: Move object)
    4 votes

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    2 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to drag objects

    I have come across this several times now. Unable to reproduce, but periodically you lose the ability to drag objects in Illustrator. You can rotate, nudge and use manual transform tools, but can't left-click + drag. The only way to resolve it is to restart the machine (not just Illustrator). A nuisance! Build 23.0.2 Win 10 64.

    4 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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