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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    4 votes
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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  3. Pixel Preview option bug


    1. Illustrator CC 2018 (22.0.1)

    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Maintain button in Properties Panel


    1. illustrator CC 2018 (22.0.1)

    2. unlock maintain button in the properties panel, change high or Wight. they will still keep constraining the value

    2 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stock Single Action Download?

    There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bug - Element Transparency not adjustable after setting transparency once.

    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

    3 votes
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    2 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  9. hebrew punctuation

    hebrew punctuation problem.

    right now (finally, thank you) you can write in hebrew right-to-left.

    BUT the punctuation still comes out always in the wrong direction.

    I attach an example.

    Thank you in advance.

    5 votes
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    4 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. Dynamic symbols automatically expands

    When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" - Link to symbol breaked. This only occurs with dynamic symbols.

    1 vote
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. When group is selected the "Make pixel perfect" option is missing in the proportes panel

    The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. There is not enough memory available to process the appearance of an object


    1. Ai 22.0.1

    2. Launch AI, create a new document OR open an old one

    This error appears with ther first opened document only.

    2 votes
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    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can not export to png or jpg

    When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.

    When I try to export to png it comes up with an unknown error "(!now)"

    This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.

    8 votes
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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote
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    0 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  15. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

    2 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. High Sierra 10.13

    Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Can't Edit Text in a Group/Clipping Mask

    In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot

    So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
    Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.

    As opposed to the way it should. The only way the…

    6 votes
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    3 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cannot check ppi of an image in cc2018

    In cc2017 when you were resizing an image you could check its ppi, in cc2018 this is not possible. I checked in info panel with the image selected but this information is not even there.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. カーニング

    ◆あなたのバージョンのAdobe Illustrator
    L CC2018
    ◆問題を経験したときに取っていた手順
    Lグループ化されたオブジェクトとフォントのグループの
     フォントをカーニング欄をクリックした際
    ◆期待した結果
    Lカーニング可能
    ◆あなたの実際の結果
    Lカーニング不可、イラストレーターがフリーズ

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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