Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8200 results found
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Image File open but not showing up
When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?
2 votes -
Libraries Panel freezes and gets stuck
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
66 votes -
Can’t set Pixel Preview mode for the second window for a document
- Illustrator CC 2018 (22.0.1)
- Create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel Preview. Nothing happens and nothing changes in this window. If I zoom in or out, I still can see the scale value on the file title bar.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Stock Single Action Download?
There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an…
1 vote -
Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs
illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
illustrator 2018
Today i installed Illustrator last version.
When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Bug - Element Transparency not adjustable after setting transparency once.
CC 2018
Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.4 votes -
Hebrew punctuation goes from the wrong side
Hebrew punctuation problem.
Right now (finally, thank you) you can write in hebrew right-to-left.
BUT the punctuation still comes out always in the wrong direction.
I attach an example.
Thank you in advance.6 votes -
Dynamic symbols automatically expands
When placing a dynamic symbol on an artboard, then re-opening the document it becomes "expanded" — the link to symbol gets broken. This only occurs with dynamic symbols.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
When group is selected the "Make pixel perfect" option is missing in the proportes panel
The "Make pixel perfect" option for selected objects is missing when they are grouped, in the previous version it was easily accessible from the top right corner icons now have to dig in the Object menu.
2 votesHi,
Thanks for reporting this issue.
We are moving this under review, meanwhile what you can do is use Right Click > Make Pixel Perfect or turn on control panel from Window > Control.Thanks & Regards
Nitish Agarwal
Illustrator Team -
There is not enough memory available to process the appearance of an object
- Ai 22.0.1
- Launch AI, create a new document OR open an old one
This error appears with ther first opened document only.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to Resize Tool Panels (vertical axis)
Cannot 'grab' the bottom edge of a panel in the right column to move up or down. Panel size seems 'locked.' This causes lots of wasted space in the right column tool set UI. This problem exists in both the Essentials workspace and the Essentials Classic. This was not an issue in previous versions of Ai. Thanks for addressing this bug!
13 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
1 vote
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Can not export to png or jpg
When I try to export to jpg I get this error that comes up to lower my resolution. I have tried lowering it to 150dpi and still does not work.
When I try to export to png it comes up with an unknown error "(!now)"
This is ridiculous as I should be able to export from illustrator at any dpi without these issues as this is an expensive professional product.
16 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
2-finger track pad zooming glitch/delay on mac
Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.
2 votesHi,
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Precision touchpad scroll jittering
On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.
6 votes -
High Sierra 10.13
Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Can't Edit Text in a Group/Clipping Mask
In 2018 AI CC, after using a group/clipping mask with text on the inside, you can not edit your text when you double click on the clipping group/mask directly. The Properties panel doesn't display the character settings. See my screenshot
So, to get around this, I have to cut the text out, paste on the main layer, edit it and then cut/paste it back inside my group/clipping mask.
Or, release the entire mask, make my edits then re-group/mask it afterwards. Or I have to open the separate character panel.As opposed to the way it should. The only way the…
7 votes -
Cannot check resolution (ppi) of an image in CC2018
In CC2017 when you were resizing an image you could check its ppi, in CC2018 this is not possible. I checked in info panel with the image selected but this information is not even there.
1 vote
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