Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
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Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.
When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Reflect tool in Illustrator doesn't work
Dear Adobe,
I can't reflect object, please help!
2 votes -
Distorted Rotated text in an "Envelope"
Rotating text that is within an "Envelope" shape distorts the text. It shouldn't.
1 vote -
Copy and paste object values error
9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.
2 votesGlad to hear your problem got resolved. Closing the post
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Placing images file then locking layers
21.1.0 64bit
Bug Report
I can always replicate this. Here's how.
create a new document
go to file-place and select multiple image files
before clicking to place images, create new layer and lock all other layers
Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.
2 votes -
Illustrator Font problem :((
A client's custom font that shows up InDesign and Photoshop is not showing up in Illustrator?!?!?!?!? What is the problem??? And how can I fix this?????
I have Font Book and have never had a problem, now I am trying to reload, restart, test, etc to get the font to show up with no luck.
Any ideas?
2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Type and Text Sizing
Illustrator CC 2017
I was adding a Type/Text box into my design when Adobe Illustrator stopped working and not responding. Then when I was able to get it back up I could place a Type/Text box in my design but the box was filled with lines and lines of unwanted text. I got that fixed but now the text comes up at barely 1/16th of an inch and I am unable to change the font size. I have done everything that everyone has suggested and I have also uninstalled the program and re-installed it and the problem is still occurring.…
1 vote -
Changing font by typing first character isn't working illustrator cc
Changing/selecting font by typing first character is not working
or scrolling with arrow has no preview.
illustrator cc1 vote -
Allow Shift + arrows in an input field to always add 10 (like in Photoshop) instead of rounding up to a 10 first
In illustrator if you change sizes using shift + arrows in the top bar, it rounds up to the nearest 10 and then goes up in 10s. In photoshop it doesn't round up just increases by 10.
I think it would be better to be able to choose which mode to use as sometimes I prefer either depending on what I am doing.
3 votes -
Kerning information in character panel not displaying correctly
Illustrator 21.1.0 (64 bit)
Create a text box with some text, set kerning to Auto
Create another text box with some text, set kerning to Optical.Select first text box, the kerning will display as auto but on the drop down menu optical is ticked.
The drop down menu will always display the last used option as ticked, regardless of what the current selection is set at.
3 votes -
Printing to PDF = Can't print the illustration. File I/O error has occurred while it's printing
Adobe Ilustrator CC 2017.1.0 Release
I have a 93in x 117in artboard which I am trying to print to PDF. I go to File > Print and choose "Adobe PDF" as printer. Illustrator starts saving the file then prompts me to say, "Can't print the illustration. File I/O error has occured while it's printing."
Please help.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.
I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.
1 vote -
Zoom in and Zoom Out Through Mouse Wheel does not work
In previous Adobe PD and Illustrator versions i was using preferences setting to change the zoom with Mouse Wheel, but in this version it is not available.
16 votes -
Remove popups!
Remove the popups and web links! This slows down the boot and static Illustrator screen!
8 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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High Sierra: "Package" function doesn't work
Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.
1 vote -
release to layers not working
release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.
3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
Meta data in SVG file ignored
Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
See attached file.3 votesHi Alexandre,
Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.
Thanks,
Dirk -
SVG files scaling issue
At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.
11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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reflection tool
AI 21.1
create a hollow compound path with two rectanglesround one of the corners
make an off-centre reflection with either tool palette or from transform menu
the inner path gets reflected but the outer path only gets moved to where it is expected
the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise2 votes -
Flickering Cursor
The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.
4 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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