8058 results found

1. Cmd + Tab doesn't bring the main window to front

   When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

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   Request to Contact Support  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. IllustratorSaveOptions in C# .NET is not working anymore as expected

   For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

   typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
   saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
   saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
   DestDoc.SaveAs(sPath, saveOptions);

   All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

   Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on the yellow rectangle.

   AI version 8.0 output results via scripted AI 8.0 output:
   using the source code above, in versions up to and CS5, three rectangles are outputted (transparency is being flattened), but later versions (CS6 up to and the latest Creative Cloud Illustrator version) outputs only two rectangles (do not flatten but remove the transparency as if option aiPreservePaths instead of aiPreserveAppearance is active).

   Everything is working well in case the save to AI format 8.0 is done manually from within the Illustrator programs.

   What has been changed that has broken this functionality? Do we have to add something to the code mentioned above, or, has a bug been introduced in Illustrator from version CS5 to CS6 which is still present up to and today? We have no idea why this is not working anymore. Please look into it because this piece of functionality is quite important for our customers.

   For more than a decade the following Illustrator script has been applied via C# .NET in combination with all existing Illustrator versions (sourcecode):

   typelib.IllustratorSaveOptions saveOptions = new typelib.IllustratorSaveOptions();
   saveOptions.Compatibility = typelib.AiCompatibility.aiIllustrator8;
   saveOptions.FlattenOutput = typelib.AiOutputFlattening.aiPreserveAppearance;
   DestDoc.SaveAs(sPath, saveOptions);

   All over the internet we see a lot of people using the same code above (applying the exact same idea) also in other programming languages.

   Following test has been done with Illustrator versions CS, CS2, CS3, CS5, CS6, etc. on the latest Windows 10 operating system and VS2012: draw 2 intersecting rectangles: above yellow, the other red. A transparency Difference has been set on… more

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   1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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3. Artboard list drops off when saving

   With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

   EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

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   2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

   Hi,

   Thanks for responding
   As this is fixed with latest version. I am marking this as done.

   Thanks & Regards
   Nitish Agarwal
   Illustrator Team

4. Rendering and performance issue

   Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. user insterface Is Very Large

   user interface is very large vs photoshop
   my screen resolution is 1980x1080

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. Cannot open multiple files

   1. Version 21.1.0 (windows)
   2. Selecting multiple files, right clicking to open all files
   3. Expected results that all files open the same way I have been opening files for years.
   4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
   6 votes

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Failure to Launch on OS X 10.12 (Sierra)

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
   terminating with uncaught exception of type devtech_private::OSStatusException
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fff980ad420 abort + 129
   3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
   4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
   5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
   7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
   8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
   9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
   10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
   11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
   12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
   13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
   14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
   15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
   16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
   17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
   18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
   19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
   20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
   21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
   22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
   23 dyld 0x00000001021ae036 dyldstart + 54

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0… more

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

8. Crashes on "Cancel" in Keyboard Shortcuts Window

   1. Illustrator CC 2017 (21.1.0)
   2. Pressed "Cancel" in the Keyboard Shortcuts window.
   3. Expected Keyboard Shortcuts window to close without saving changes.
   4. Illustrator crashes

   No plugins installed.

   Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

   Please let me know if you require further information.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

9. Text selection not showing highlighting after macOS High Sierra 10.13 download

   When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator team

10. Shortcuts stop working

    Sometimes my shortcuts on the keyboard just stops working, so I can't press cmd+d to duplicate, or copy etc, while I'm able to press Spacebar to move around.
    they just deactivate by themselves, while other's continue to work. To resolve this, I have to restart the program every time, even after short periods of working on the current project.

    The current project isn't even graphic intensive, but I get this issue. This has happened before a few times.

    Adobe Version CC 2017, latest update

    6 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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11. Swatches disappear

    I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    5 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

13. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

    Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

    The Tooltip shows “Unite” in the Pathfinder Panel
    Unite from the Pathfinder Panel is the same as Add.
    Unite is missing from the Pathfinder Effect and is named Add instead.
    If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

    The Tooltip shows “Minus Front” in the Pathfinder Panel
    Minus Front from the Pathfinder Panel is the same as Subtract.
    Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
    If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

    The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

    Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

    The Tooltip shows “Unite” in the Pathfinder Panel
    Unite from the Pathfinder Panel is the same as Add.
    Unite is missing from the Pathfinder Effect and is named Add instead.
    If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

    The Tooltip shows “Minus Front” in the Pathfinder Panel
    Minus Front from the Pathfinder Panel is the same as Subtract.
    Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
    If you… more

    5 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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14. Trackpad selection issue with High Sierra

    When selecting objects or drawing with any of the tools, Illustrator is not recognizing the trackpad release, so objects remain selected and the only way to deselect them is to Command-tab out of the application. I was able to duplicate this problem on my laptop as well. Appears to be related to the trackpad because the same issue doesn't appear to happen when I use a standard mouse.

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    Request to Contact Support  ·  3 comments  ·  Tools  ·  Delete…  ·  Admin →
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15. File preview is corrupted, when bottom layer is hidden

    All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

    Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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16. Mooving slow elements together

    When we want moving all objets together, it's very slow

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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17. Workspace panels auto-collapse on start (even when "Auto-collapse iconic panels" is turned OFF)
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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. copying graphs from Excel

    It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. All Dialog Boxes Open Behind App

    This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to click ANYWHERE on the app, it will beep at you until you accept/cancel the warning, THEN you can operate the app as normal.

    BUT, when this box becomes hidden or is just behind the app, nothing can get you back to it. You can't minimize the app because it just beeps at you, waiting for you to respond to the warning. You can CMD+Tab to other apps, but when you get back to Illustrator, it doesn't refresh of bring the warning box back.

    On the dock icon, there is a "Show all windows" option, but that doesn't fix the problem either.

    On the Menu Bar > Illustrator > Quit is grey-ed out, the Dock Icon "Quit" doesn't work, so all you can do is open the Activity Monitor and FORCE QUIT Illustrator. Then, reopen and hope it doesn't happen again.

    21.1.0 (macOS Sierra v10.12.6 (16GB))
    PLEASE fix this

    This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to… more

    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

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    0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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