8058 results found

1. Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable

   Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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2. CSS Extraction tool code formatting issues

   Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

   This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

   .NormalCharacterStyle
   {
   font-family : Trade Gothic;
   font-size : 16px;
   line-height : 37px;
   color : #668082;
   color : rgb(102, 128, 130);
   }

   Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

   Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

   This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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3. Slow response time

   I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

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4. Illustrator does not change the colour profile of Swathes between open files of different color profiles

   See Case 0189293847.
   "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
   If you close down then open illustrator, it will take and then keep the swatch with that profile.

   Replication of error.

   1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
   2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

   3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:

      • Profile Mismatches
      • Missing Profiles Press OK

   4. Close down Illustrator

   5. Restart Illustrator

   6. Open up the "ProPhoto RGB" file first,
      then open up the "Basic RGB" swatch panel:
      Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

   7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
      You will notice the very saturated Red, Green Cyan and Magenta

   8. Open up the "sRGB" file next
      Note that the "Basic RGB" swatch panel does not change colour.
      Screen grab and paste into Paint and compare.

   9. Now close down Illustrator and repeat the process,
      but this time open up in the opposite order:
      "sRGB" first
      "ProPhoto" second

   You will notice this time that the "Basic RGB" swatch panel is not so saturated,
   and now matches the first file opened "sRGB".
   switching between panels does not change the colour of the "Basic RGB" swatch panel.
   Screen grab the "Basic RGB" swatch panel and paste into paint,
   and compare .. you will notice the change of color.

   The "Basic RGB" swatch panel should change colour as you switch between files that are open.
   It doesn't. This is a bug.

   You can change the "Colour Settings" so that the working space profile is "sRGB":
   Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
   and repeat the stages above and you get the same issue.

   You should not have to shut down illustrator, for the swatches panel to pick up the new colours
   as you switch between open files on the tab.

   See Case 0189293847.
   "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
   If you close down then open illustrator, it will take and then keep the swatch with that profile.

   Replication of error.

   1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
   2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

   3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
      Tick on:

      • Profile Mismatches
      • Missing Profiles Press OK

   4. Close down Illustrator

   5. … more

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   0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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5. Outline preview bug

   After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
   I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

   The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

   Illustrator version:
   2017.1.0 Release (21.1.0 Release (64-bit)

   Graphics card:
   Nvidia Quadro M1000M

   Nvidia driver version:
   Quadro Desktop / Quadro Notebook Driver Release 384.
   Version: 385.69

   Hardware:
   Dell Precision 5510 laptop

   Platform:
   Windows 10 Enterprise 64 bit

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   75 votes

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   24 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
   Thank you Nvidia

   Adding download links:

   Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us

   if you have issues please contact NVIDIA support.

6. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Edges of art look broken and corrupted in GPU mode

   I am having trouble with Illustrator

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Scale not auto highlighting input box

   CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The bug is fixed in the latest versions

9. Stop Button not Working

   If I open something but I changed my mind, I see there's a stop button while it's loading, but I can click on that stop button all I want, it doesn't want to stop. What's the point of having a stop button then?

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10. Control panel doesn’t display 'Group' when a group has only live shapes in it

    Why is it that when a group is selected, the Object Type Indicator in Control panel doesn’t call it a group?

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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Doesn’t happen anymore in latest builds

11. Copying hires 1-bit tiff takes to much time

    I have a document where I copy a hires 1-bit tiff.
    Then Illustrator just beachballs.
    This happens in the latest version of Illustrator CC 2017.
    I am on macOS 10.12.6 and have attached the file in question.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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12. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

    Did not notice the constant pin wheel of death in Sierra maybe once.
    Also it also take forever to load and save. possible twice as before.

    As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

    Screen Recoding;
    https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We haven’t heard from you for a long time.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Regards,
    Mohit

13. Failed SVG 1.1 Import/Export in Illustrator CC 21.1.0 (Win)

    1. Isolate Blending sets to default mode on all fonts when importing SVG-files to Illustrator and cause ”bitmap fonts” on printed paper in web browsers for Windows with embedded fonts from exported PDF-files from Illustrator.

    2. Transform lines ignored in SVG-Import in Illustrator from scaled Graphic/Movie Clip from Animate CC 16.5.1.104 (Win).
       <g transform="matrix( 0.25, 0, 0, 0.25, 0, 0) "></g>

    3. Tracking text failed and ignored in SVG-Import and Export in Illustrator (SVG-Export from Animate).
       <text letter-spacing=”0.1”</text>

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Bounding box does not rotate correctly with certain elements

    If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.

    This is on a Mac with the latest Illustrator CC.

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15. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

16. Disappearing Content

    After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

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    Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. CC2014 No artboard names (macOS Sierra - 10.12)

    When using Illustrator CC2014 with macOS Sierra (10.12.6) no artboard names appear. Can this bug be rectified please?

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    we can’t reproduce the issue on the latest version of Illustrator. CC 2014 was not supported on 10.12 we advise an upgrade.

18. Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)

    On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.

    Why do I get this error message?
    Is there anything I can do to stop getting it?
    Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. error

    program crashed

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20. Illustrator Freezes + This Website Broken

    So I open an .ai in the latest version of Illustrator, everything works. I open another .ai file, everything freezes / stops working. I need to use Task Manager to close Illustrator. I reinstalled it, same issue.

    Regarding the website, when I click in Illustrator to submit a bug, it sends me to https://illustrator.uservoice.com/ where the 'Bug' button does not do anything. Are you for real, Adobe?!?!

    I managed to do a video here: https://www.youtube.com/watch?v=4rTNATEzgjk - but of course, this time the program did not freeze.

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    2 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator