Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
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Rotate tool Alt click and Wacom tablet
Hey :)
I use illustrator CC 2017.I use my Wacom intuos for almost everything since it is easier and I am comfortable to it than using mouse.
I use Rotate tool to copy objects in circle with a center point.( Select Rotate tool, Hold Alt and click to choose the center of the object) .
When I use wacom tablet to achieve this, the Center point keeps floating with the mouse pointer. I have to use my mouse to click to set a center point.
I have used it in multiple computers and with other wacom devices too. I…39 votesThank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer Singh -
With "Snap to Point" on, the cursor doesn't change colour to indicate a snap to anchor will occur
I just switched to AI 2017 from AI 2015 and i'm noticing this straight away. In preview mode and artwork modes. Turning on Smart Guides helps in some situations but in other cases it fails to identify a Snap when an anchor is around. Snap to Point should work independently of Smart Guides anyhow.
Massively annoying.
4 votes -
Demo version of Illustrator crashes constantly, destroying files.
Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
TIFF's generate Color Management Error in MacOS High Sierra.
When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.
When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Bounding box is incorrectly displayed on multiple highdpi displays
When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.4 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Not enough memory
Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it…
4 votes -
Illustrator splash stays always on top
This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.
10 votes -
Can't see anchor point and handles of paths after breaking link to symbol.
- Version 21.1.0
- Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.
9 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator will not open file
I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.
1 vote -
Font Menu Broken
Yes, your font menu does not wok. This "Submit a bug" like it's a cute ******* game is annoying. Cannot work with your broken menu's
7 votes -
pathfinder, file sizes, interface changes
case # 018 9255 921
Pathfinder does not function properly in Illustrator CC 2017 on my 4 ghz i7 (late 2015) imac. OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.
CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me…
1 vote -
New document (File > New) window / dialog is blank / black / gray / empty
I am not able to create a new document, the dialog is blank
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illustrator tech issues - create new.jpg 499 KB -
Screen Shot 2020-07-09 at 06.35.08.png 1059 KB -
Screen Shot 2020-06-28 at 10.00.53 PM.png 359 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
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Screen Shot 2020-03-03 at 12.32.55 PM.png 302 KB -
Screenshot 2019-11-14 at 10.01.55.png 624 KB -
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ice_video_20181212-103345.mp4 2807 KB -
Ai home page.png 81 KB -
newdocument_blackpanel.jpg 133 KB -
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Illustrator.PNG 125 KB -
IMG_0071.MOV 26874 KB -
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75 votesWe are not hearing this anymore in recent times, marking this one as Resolved.
If you are still facing this issue, please add a comment.
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exporting svg
Hi,
I use Illustrator CC 2017 21.1.0.
When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY nsai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY nsvars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY nssfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY nsadobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>I have exported with the following…
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Expanded Objects have missing Corner Widgets
Problem occurs in all versions of Illustrator 21.x.x and 22.x.x
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.
All corners should have Corner Widgets.
When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it…
17 votes -
Some shortcut keys is not working well
Some of the shortcut keys is not working well when drag file from computer to illustrator.
3 votes -
GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User Guide Correction - Broken Links
The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…1 vote -
Could not read file because the plug in did not understand this file
Not sure what is happening. I was able to open files before but now I receive a message
15 votesDocument recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
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Creative Cloud Libraries
- System Windows 7 PC. (newest Updates)
- Adobe Illustrator CC 2017 (newest Update)
- Open CC Libraries. (Window Menu or Icon)
- Open CC Libraries without any issues.
- The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.
- I uploaded a screenshot what happen when i click on the CC Libraries Icon.
0 votes
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