Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8207 results found
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Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votesI wonder if you can still replicate the issue.
You never shared the test file you said you had, so it’s somewhat hard to replicate this. Also a video would be helpful as well.
Can you please try again?
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Some shortcut keys is not working well
Some of the shortcut keys is not working well when drag file from computer to illustrator.
3 votes -
Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem
I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise
3 votes -
Illustrator shows spinning circle - tried everything
I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the…
3 votes -
No DPI resolution in export file when export for screens
When export I use export for screen, there is no DPI resolution in the exported files.
Illustrator 21.1.0 - macOS
1. Create a new document
2. Create a simple element like a rectangle with 200 x 200 pixel
3. Set the document size to 200 x 200 pixel
4. Export it for screens
5. Generate 3 diffrent files with the scale factor of 29, 58 and 87 pixel
6. Save / Export the files
7. Open the file in preview or Photoshop
8. You can see that the images doesn't contain any DPI information3 votes -
The "HDV 1080" preset needs fixing
The "HDV 1080" preset resolution is 1920x1080. Small point, but the resolution of HDV is 1440x1080, so the naming of it is kinda wrong. I think in Photoshop, AE & Premiere, it's referred to as the "HDTV 1080" preset, so I think it's probably a mistake/typo by someone at Adobe.
Also, the preset gives you an extra artboard which is 14400 x 14400 px for some reason (I imagine it's also a bug), so when you try to export your file, it always defaults to exporting this artboard unless you delete it. Again, small thing but clearly a mistake and…
3 votes -
Link location mistaken for other document's link location
When opening a specific document, links are found missing.
When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.
When my colleague opens the document on her computer, everything is fine.
3 votes -
Illustrator won't open more than one file at a time.
I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:
- I open a file.
- I double click to open another AI file (other file opening methods have same results).
- Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
- If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.
…
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Hitting Enter/Return to confirm after modifying values (Stroke, Opacity, Etc) in the Top Toolbar Opens a Move Dialog Box Instead
When modify values such as opacity in the toolbar, i have always hit enter/return to confirm changes. As of recently however, this now opens a Move dialog box instead of submitting my changes. (See the attached gif for an example)
If there is something wrong about my workflow please let me know, but I don't currently see any other way of confirming these types of minor edits.
After several rounds of cancelling the move dialog, the changes will miraculously go through, but there doesn't seem to be any rhyme or reason as to why. As you can imagine, this is…
3 votes -
Fonts Slow EVERYTHING Down
Fonts are the slowest feature in programs from MS Office to Adobe. This problem just caused me to lose work because AI shut down while trying to figure out how to manage a standard font with which I was working. Thanks for nothing AI and your simpleton font generators. You're fired.
3 votes -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
First Attempt to Copy Hex Not Working
When I click into the fill properties under appearance, and click the "copy value" button, it always will deselect and NOT copy on first attempt. But if I try again after it will work. Similarly, when I first click on the value, it highlights, and then if I do CMD + C the value will become de-selected and not copied.
2 votesDoes this happen for Hex Code field only or are you seeing this on other fields as well? Also, let us know more about your system details and Illustrator version.
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Strange loops and spikes when using pressure-sensitive brushes with XP-Pen Tablet on Illustrator 29.3 and newer on Windows 11
An employee directed me to this forum to explain my problem (I explained everything here: https://community.adobe.com/questions-652/inconsistent-strokes-when-using-pressure-sensitive-brushes-with-xp-pen-tablet-illustrator-30-2-1-windows-11-1553544)
My system:
Windows 11, Version 25H2 (Windows Ink is deactivated, tried with activated too).
Old tablet: Artist 12 Pro (XP-Pen)
New tablet: XP-Pen Deco Pro MW
I tried all available Illustrator versions (I will explain later).I am getting very weird and inconsistent strokes when drawing with a tablet and the Blob Brush Tool (please see screenshot and video attached EDIT: video too big pls see the article from the other forum, the video is posted there).
I did a ton of troubleshooting…
2 votesHi,
We weren't able to reproduce this issue on our end, so we'd like to gather a few more details to help us investigate further:
1. Wacom/tablet driver version- Could you share the exact driver version you're currently using?
2. Did this issue appear immediately after upgrading to a specific Illustrator version?
3. Illustrator version currently installed?
Regards,
Aishwarya
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Object edge highlight color reverts to black while moving objects.
Ever since the illustrator 2026 update, when I move objects the highlight color changes to black like in the attached video. I'm currently running 30.3 and it seems like it has only become more and more prevalent. Obviously this isn't great when you're working against a darker color in the background. Is this a feature that I've missed a checkbox to turn off or is this a glitch? For the techy peeps I'm running a MacBook pro Intel (2017 I think) and I'm on Tahoe 26.3.1.
2 votes -
(Bug) Alignment buttons go into hiding when selecting more than one object
When selecting a single object, the Alignment buttons appear on the top UI bar. But select MORE THAN ONE object, the Alignment buttons disappear.
Now I have to click on the "Align" flyout menu and click an option from there in order to align 2 objects, because my UI shows more blank space and fewer features than before.
2 votes -
Unknown Error when saving
Windows - Adobe Illustrator 2026
When saving files for a proof - Press Quality, no editing, password, low resolution printing, no changes, no enabling copying of text - this error comes up on the first attempt every time.
If I save it a second time, this error doesn't happen. I wasn't receiving this issue until I updated to 30.2.1, but it was rare. Now that I've updated to 30.3 it became every time I saved a new file for the first time. As much as I want the turntable feature, I'm going to have to use 30.1 again until the…
2 votes -
Scripts cannot read Ignore Color setting from presets
With the appearance of the Ignore Color checkbox, scripts have another big problem besides ignoreWhite.
If a user creates a custom preset with Ignore Color enabled and selects a color, and then tries to automate the use of this preset from a script, the scripts cannot load the data about the Ignore Color checkbox from the preset.
In the mentioned beta version 30.4.0.80, this issue still persists (so it should also be in the GA 30.3)
Example:
(function (){
var image = app.selection[0].trace();
var preset = app.tracingPresetsList[19]; // User index of custom preset
image.tracing.tracingOptions.loadFromPreset(preset);
app.redraw();
image.tracing.expandTracing().selected = true;
})();2 votes
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