8139 results found

1. Missing transparency in placed PDFs

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue of Illustrator. Now it’s getting really weird: If you place this second PDF file in a new Illustrator document … all looks fine.

   I am using Illustrator 25.0.1 on MacOS 10.14.6.

   I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

   Steps to reproduce:

   1. Open a new document.
   2. Draw two partially overlapping rectangles with different colors.
   3. Set he opacity of the frontmost rectangle to 50%.
   4. Save this document as a PDF with setting Illustrator Standard (see attached file).
   5. Open a second document.
   6. Place the PDF file.

   Expected result:

   The topmost rectangle should be displayed with transparency.

   Actual result:

   The topmost rectangle is not transparent.

   If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Normal "Save" operation in recording Actions becomes a "Save as" operation

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file in any folder!

   Changing the path for the "Save As" operation is a really annoying time killer.

   Please repair normal "Save" action!

   Windows 10 Pro 64-bit 2004, Illustrator version 25

   When you create a new action and use "Save" it becomes a "Save As" where it displays a path.

   My scenario: I often have to re-save a batch-exported pdf again with normal "Save" so that all text is converted to paths for a print house via custom shortcut F12.

   Because during batching there is no option do convert the text.
   So I need a second run with recorded actions:

   • select all
   • convert all text to path (outlines)
   • save
   • close

   The normal save operation is required so this can work with any file… more

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   5 comments  ·  Actions  ·  Delete…  ·  Admin →
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3. can't highlight dimensions

   Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Asset Export not respecting Clipping Mask on image

   When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi,

   Gentle Reminder.

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.3?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

   Thanks,
   Illustrator team

   Also, please mention the title of this issue as the subject of the mail.

   Thanks

5. library colors covert process colors to spot when bringing them into a new document

   OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

   Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

   To reproduce this bug:
   Open a new document in illustrator.
   Define a process color and save it to a Library.
   Open a new document.
   Create a box.
   Fill the box with the Library color.

   Expected: The box should be filled with a process color.
   Result: The box is filled with a spot color.

   • 

   9 votes

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   2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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6. UI freezes, then crashes. Can't save.

   Last version is pretty unstable. Can't work with it, crashed several times since the update i made this morning. While working, UI freezes (but some tools are still availaible via keyboard shortcut), then crashes without message. Can't save when UI is freezed.

   I'm going back to the previous version. Aren't you ashamed that EVERY TIME we update, softs become unusable for professionnal purpose?

   Ho, and when will get ******' keyboard shortcut to rename layers? Is it in the current update at last?

   9 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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7. Guides are too thin and barely visible

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS Mojave Version 10.14.4. I also work on an external screen.

   EDIT Now I've opened another document, the guides behave as usual again...

   Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

   This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

   The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

   I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS… more

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   6 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Illustrator slow on Retina display

   Hi,

   Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

   I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

   Does anyone have any idea's on how to solve this?

   I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

   Thanks

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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9. Missing fonts issue

   It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

   9 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. Zoom level and/or viewport position changes when switching between normal view and pixel preview
    9 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019

    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019

    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "

    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.

    4. I receive: " An unknown error has occured. "

    I uninstalled and re-installed CC 2019 with no changes.

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    9 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. General Bugs in Graph Tool

    Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
    Illustrator Version: CC 2019, german

    The Graph tool needs many bugfixes.
    1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
    2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
    3. When changing some data (numbers, words etc.) in an existing graph that uses grafic styles (for lines, bars etc.), some items lose the grafic style and turn back to black or to invisible (see jpg). Some of the items or values (like 0-10-20-30% for example) change position and "jump" to other lower or higher positions, some keep their position. (see jpg)
    4. when changing the size of a chart with formatted text, the text has to be re-formatted after resizing the chart which is logical, but nonetheless uncomfortable to work with.
    5. Last but not least (well, not really a bug, but..) why is there no possibility to integrate the data-values into the charts? (Without working with graph designs - which is far too complicated and uncomfortable, I think) . For example, you have two columns, one with 25% , one with 50%. Why can't you just integrate the written value "25%" in the graph? (jpg)

    Computer: Dell, Intel i7, 32 GB RAM, Windows 10 Pro
    Illustrator Version: CC 2019, german

    The Graph tool needs many bugfixes.
    1. when trying to enlarge the data window or some of the columns in it, sometimes the cursor switches so that you see you can now pull the line between two colums and enlargen the column. Sometimes it doesn't (see jpg).
    2. When trying to insert a line break in one of the text lines in a chart (by inserting the vertical line glyph by copy&paste), german Umlauts are changed into strange glyps (see jpg)
    3. When changing some… more

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Paste in Place gets object pasted into its original layer and not a selected one

    Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.

    However, if disabling this option does not help — please comment.

15. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    9 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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16. Toggling tabs does not refresh/display correct file.

    When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.

    I've only encountered this bug with CC 2019.

    Each release = less usable + more bugs

    9 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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17. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes

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    7 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. The Selection Tool keeps defaulting to the Direct Selection tool

    The Selection Tool keeps defaulting to the Direct Selection tool

    9 votes

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    16 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It seems like later builds of Illustrator don’t have this problem.

    Please verify or disprove it.

    The mentioned problem with Group Selection and Selection tools selecting singular points is reported here, with a workaround solution.

19. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

20. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

    Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

    On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

    I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

    9 votes

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    7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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