8308 results found

1. Ai comes with scale error/warning too early

   When trying to scale down a big group of paths, by double clicking the scale tool to enter a numerical value, Ai starts to complain - it seems to assume that I want to scale up (maybe due to the last scale value used). Please let the function wait for user input, before complaining.

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2. Illustrator 29.6.1 (Windows) crashes ~30 s after launch since Aug 17 — unhandled C++ exception (std::bad_function_call) in dunamis-ingest.dl

   Environment
   - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
   - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
   - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

   Symptoms
   - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
   - Crashes occur regardless of document content (plain JPG/PNG/PDF inputs, different files every time), typically ~30 seconds after the Illustrator process starts (crsessionduration=30 in the Adobe crash report), i.e. right when telemetry upload kicks in — not tied to any specific operation.
   - Two visible failure modes, both consistent with the process dying mid-flight:
   - The remote procedure call failed returned to our COM automation while a script is running
   - Server execution failed (0x80080005) when the process dies during startup, before COM registration completes
   - Windows Event 1000 entries show faulting module ntdll.dll, exception 0xc0000374 (heap corruption).

   Crash signature (from Adobe Crash Reporter XML)

   RaiseException
    <- CxxThrowException (0xe06d7363, unhandled C++ exception)
    <- std::_Xbad_function_call
    <- dunamis_http_onResponseHeaders   (dunamis-ingest.dll 1.47.2.0)
    <- dunamis_http_onResponseHeaders
    <- wininet
    <- ntdll thread pool
   

   An empty std::function is being invoked inside dunamis-ingest.dll's HTTP response-headers callback on a WinINet worker thread. The heap-corruption (0xc0000374) buckets appear to be the same defect surfacing differently (use of a freed callback object instead of an empty one).

   Why we believe the trigger is server-side
   - dunamis-ingest.dll 1.47.2.0 has been on these machines for a long time; the crashes started on all machines at the same time with zero local changes.
   - The endpoint hard-coded in the DLL is cc-api-data.adobe.io (verified by string extraction from the binary).
   - Workaround that stops the crashes: blocking cc-api-data.adobe.io (plus crs.cr.adobe.com / log.cr.adobe.com / crlog-crcn.adobe.com) via the hosts file → 127.0.0.1. With the connection refused immediately, the response callback never fires and the crashes stop on blocked machines while unblocked machines keep crashing.
   - Account-level usage-data opt-out is only a partial mitigation (it appears to stop auth events but not anonymous events), consistent with what was reported for Lightroom (below).

   Likely related report
   The Lightroom thread "Lightroom Desktop on macOS freezes & crashes at launch and export" documents a defect in the same GrowthSDK/Dunamis ingest client (uncontrolled retry loop against cc-api-data.adobe.io/ingest, fixed or mitigated in Lightroom 9.5). This Illustrator crash looks like another defect in the same ingest client's response handling, triggered by whatever changed on the ingest service around Aug 17.

   Ruled out
   Windows updates, WebView2 runtime updates (module not even loaded in the 30-second sessions), CCXProcess version (machines on different versions crash identically), third-party plugins/DLLs (WER module list contains only standard modules), document content (inputs are ordinary files, never the same one twice).

   Ask
   1. Please check what changed on the cc-api-data.adobe.io ingest service around Aug 17, 2026 — response shape/headers appear to drive an empty-function-call in dunamis-ingest.dll 1.47.2.0's onResponseHeaders path.
   2. Please fix the client to tolerate this (null-check the callback / handle error responses), as blocking a telemetry endpoint at the hosts level shouldn't be required to keep Illustrator alive.

   I can provide the full Adobe Crash Reporter XML, WER reports, and Event Log extracts on request.

   Environment
   - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
   - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
   - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

   Symptoms
   - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
   - Crashes occur… more

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3. Illustrator cannot recognize my Creative Cloud account without internet, hours of work lost!!!!

   Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

   This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

   Even if an internet connection is temporarily unavailable, Illustrator should recognize that I have a valid Creative Cloud subscription and allow me to continue working or, at the very least, give me the option to save my files before closing the application.

   Losing hours of work because of a temporary internet connection issue is simply not acceptable for professional software.

   Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

   This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

   Even if an internet connection… more

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4. Libraries show a generic font in thumbnails instead of actual ones

   My libraries now all update to having this generic font when I upload designs with text. And online, all my previously saved designs now all have the same font rather than the fonts they were previously. When I drag them back onto an artboard, they convert back into the previous font, so it's something to do with the libraries preview, I believe.

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5. Reflecting a JPG freezes the program

   When I try to reflect a JPG it freezes and program gets frozen. It never happened before, but now it doesn’t work.

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6. Glyphs panel behaves differently for COLRv0/1 spec color fonts

   Illustrator has been supporting COLRv0/v1-spec color fonts since early last year, which has been great to use, but lately I have been wondering if one feature of the Glyphs Panel is more a bug than intended.

   When using a static COLRv0-built font, the Glyphs Panel is filled with separate "layered" characters of each glyph in black/white. With a high amount of characters this leads to an extremely cluttered panel.

   When using one of my own COLRv0 designs, I noticed that while the static version has all these extra layers (see the images attached), a variable COLRv0 font doesn't preview any of these layers and shows a clutter-free panel. The same happens with static vs variable COLRv1 fonts.

   Although Adobe doesn't have any variable COLR-spec fonts in the fonts library, fonts such as Zebrawood (https://fonts.adobe.com/fonts/zebrawood-color) can be used for reference. For a Variable COLRv1 font one of Google's color fonts can be used as reference, such as the COLRv1 font Nabla (https://fonts.google.com/specimen/Nabla).

   The source of all these extra glyphs is Illustrator probably seeing the deconstructed layers of the color font as separate characters. SVG Color fonts of course don't have this issue and behave correctly.

   Is showing all layers as separate glyphs (in a static COLRv0/1 font) vs showing none (in a Variable COLRv0/1 font) in the glyphs panel intended or a bug?

   Illustrator has been supporting COLRv0/v1-spec color fonts since early last year, which has been great to use, but lately I have been wondering if one feature of the Glyphs Panel is more a bug than intended.

   When using a static COLRv0-built font, the Glyphs Panel is filled with separate "layered" characters of each glyph in black/white. With a high amount of characters this leads to an extremely cluttered panel.

   When using one of my own COLRv0 designs, I noticed that while the static version has all these extra layers (see the images attached), a variable COLRv0 font doesn't preview any… more

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7. リンク切れしたEPSを「ファイルを開く際に置き換え」すると、保存後の再オープンで画像が一枚画像化される

   発生環境
   OS：macOS
   Illustrator：30.6
   ファイル形式：AI
   リンク画像：EPS
   症状
   Illustratorファイルを開く際、リンクしていたEPS画像が見つからない場合に表示される「リンクされたファイルが見つかりません」等のダイアログで、「置き換え」から別のEPS画像を指定すると、その場では正常に編集できます。
   そのままAIファイルを保存してIllustratorを終了し、同じファイルを再度開くと、画像が正常なリンク画像として扱われず、ファイル全体が一枚の画像のような状態になってしまいます。
   最初に開いたときは、Illustratorの通常の編集機能が使用でき、保存も正常に完了するため、保存直後には異常が分かりません。再度ファイルを開いたときに初めて問題が確認できます。
   再現手順
   AIファイルにEPS画像をリンク配置する。
   AIファイルを保存する。
   リンクしているEPSファイルを移動または名前変更し、リンク切れの状態にする。
   IllustratorでAIファイルを開く。
   リンク切れのEPSについて表示される「置き換え」で、新しいEPS画像を指定する。
   Illustrator上では正常に表示され、通常どおり編集できることを確認する。
   AIファイルを保存する。
   Illustratorを終了する。
   同じAIファイルを再度開く。
   画像が一枚画像化されたような状態になり、正常なIllustratorデータとして扱えなくなる。
   正常に動作するケース
   以下の場合には、この問題は発生しません。
   Illustratorを開く際に「置き換え」を選択せず、「無視」してファイルを開く。
   ファイルを開いた後、リンクパネルからEPSを置き換える。
   元のEPSをそのままリンクした状態で保存・再オープンする。
   EPSを削除し、新しい画像を「新規配置」する。
   EPSをTIFFに変換してリンク配置する。
   PSD画像を、ファイルを開く際の「置き換え」で指定する。
   新規作成したAIファイルに画像・背景・文字を配置し、EPS 1個を開く際に置き換える。
   複数のEPSで再現
   特定のEPSファイルだけの問題ではありません。
   複数の異なるEPSファイルについて同じ操作を行うと、同様の問題が発生しました。
   また、複数の画像を配置したAIファイルでは、複数のEPSを開く際に「置き換え」で指定した場合にも問題が発生しました。
   一方で、新規作成した単純なAIファイルにEPSを1個だけ配置した場合には再現しないケースもありました。
   別のIllustrator環境でも再現
   この問題が使用しているMac固有の問題ではないことを確認するため、別の環境でも検証しました。
   別のユーザーの環境：
   Illustrator 30.2.1
   同じように、AIファイルを開く際にリンク切れしたEPSを「置き換え」で指定すると、保存時に
   「保存を試みましたが失敗しました」
   というエラーが表示され、保存できませんでした。
   さらに、別のEPSファイルでも同様の保存エラーが発生しました。
   また、以前使用していたIllustrator 2025でも、同様の操作で「保存を試みましたが失敗しました」というエラーが発生していました。
   重要な点
   以上の検証から、以下の可能性は低いと考えています。
   特定のEPSファイルの破損
   特定のAIファイルだけの破損
   古いバージョンで作成された台紙だけの問題
   使用しているMac固有の問題
   特に、異なるEPSファイル、異なるAIファイル、異なるIllustratorバージョン、別のMac環境でも同様の現象が確認されています。
   現時点では、
   「リンク切れしたEPSを、AIファイルを開く際のダイアログから『置き換え』で再リンクする処理」に関連したIllustratorの不具合
   ではないかと考えています。
   なお、ファイルを開いた後にリンクパネルから同じEPSを置き換える方法では正常に動作します。
   調査・修正をお願いいたします。

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8. Illustrator doesn’t always show Cancel button in progress dialogs for some effects, possibly Windows only

   I use effects a lot, and sometimes while experimenting with appearance I get quite heavy calculations triggered (on accident or intentionally). And surely sometimes i want to cancel the execution... but these often miss it (at least on Windows).

   The developer of the plugin says:

   Illustrator is responsible for creating and updating the progress dialogue -- a plugin simply indicates that it wants one.
   And they have it fine on Mac.

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9. Extension windows are frozen when app is closed (not quit) and reopened.

   I create Illustrator extensions for our internal users and one of the users reported an issue with the extensions being frozen.
   I looked into the issue and determined its an issue that effects all Illustrator extensions and out of my control. When a user has an extension loaded and closes the window but leaves the app running with no windows open, when they go open another file the extensions are reloaded but are frozen.

   Reproduction Steps:
   1. Open Illustrator
   2. Window >> Extensions >> Select an extension
   3. Perform an action in the extension (example: scrolling)
   4. Close the Illustrator window (application still running but with no windows open)
   5. Open a file in Illustrator
   6. Try to perform actions in extension

   Actual Behavior: The extension UI is frozen and actions like scrolling or opening tabs don't work, however if you click on something that performs an action the action is performed so its just the UI painting that isn't working.

   Expected Behavior: Everything works as it did before.

   Some Additional information from my troubleshooting efforts:
   This appears to be an issue with the CEF renderer inside Illustrator. When a CEP Panel is opened it runs inside the existing CEF renderer process or creates a new one.  The render processes visual output is composited into a NSWindow owned by Illustrator. Closing the last window destroys the NSWindow even though Illustrator remains running. When a new window is opened a a new NSWindow is created and reestablishes existing connections to it. The connection is established which is why the JavaScript runs but the composited NSWindow is stuck on what was painted when the connection closed.

   I create Illustrator extensions for our internal users and one of the users reported an issue with the extensions being frozen.
   I looked into the issue and determined its an issue that effects all Illustrator extensions and out of my control. When a user has an extension loaded and closes the window but leaves the app running with no windows open, when they go open another file the extensions are reloaded but are frozen.

   Reproduction Steps:
   1. Open Illustrator
   2. Window >> Extensions >> Select an extension
   3. Perform an action in the extension (example: scrolling)
   4. Close the Illustrator… more

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10. タブレットドライバとの相性

    Windows 11、Intuos Pro PTK-470、最新ドライバーを使用しています。Illustrator 30.6ではダイヤルの「ホイール」「ホイール(水平)」がキャンバス上で動作しませんが、29.8.9では正常に動作します。ChromeやIllustratorのパネルでは30.6でも正常です。キャンバスのみ再現します。

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11. Unknown error NOKY is shown when resizing objects

    I have View Bounding Box checked to be on, but still get this same error when trying to resize anything: "The operation cannot be completed because of an unknown error (NOKY)." I have also trashed Illustrator Cache and Application Support files in the Library. It created new ones but the problem persists.

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12. Disabled Corner Widget still flashes when I click any of the bounding box’s controls

    I don’t use Corner Widget (I have superior tools for corners) and thus have it disabled in the View menu.
    However, each time I click (but not drag) side or corner markers of the bounding box, these pesky circles in sharp corners flash at me — like the GIF shows.

    ...why do I click it like this in the first place? I love clicking, I think.

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13. ENREGISTREMENT BLOQUÉ à 100% sans qu'il se termine

    Bonjour.
    Actuellement je suis bloqué sur un enregistrement de mon fichier ! Le l'enregistre, le pourcentage augmente et arrivé à 100% plus rien. L'enregistrement ne se termine pas. Et je ne peux rien faire. ça bloque toutes autres actions d'enregistrement. Aucune fenêtre aucun bouton pour arrêter l'enregistrement. Là j'ai 2 solutions bancales pour le sortir de là et éviter de perdre mon travail : copier mes dizaines de plan sur un nouveau fichier et espérer que cela s'enregistre ou dans un désespoir, forcer à quitter le logiciel et espérer que la récupération retrouve mon travail ne sachant pas si je vais perdre ou non les dernières modifications que j'ai réalisé.
    Je précise que c'est pas la première fois que ça arrive. Plus d'une dizaine de cas identiques cette année.

    Bonjour.
    Actuellement je suis bloqué sur un enregistrement de mon fichier ! Le l'enregistre, le pourcentage augmente et arrivé à 100% plus rien. L'enregistrement ne se termine pas. Et je ne peux rien faire. ça bloque toutes autres actions d'enregistrement. Aucune fenêtre aucun bouton pour arrêter l'enregistrement. Là j'ai 2 solutions bancales pour le sortir de là et éviter de perdre mon travail : copier mes dizaines de plan sur un nouveau fichier et espérer que cela s'enregistre ou dans un désespoir, forcer à quitter le logiciel et espérer que la récupération retrouve mon travail ne sachant pas si je… more

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14. Illustrator incorrectly renders scaled transparent PSD images while transparent TIFF renders correctly

    Incorrect edge rendering when scaling transparent PSD images placed in Adobe Illustrator

    Full reproducible test package (including the PSD) is available here:
    https://drive.google.com/drive/folders/1dRNiKNw2IavAY_gcLM7166Iw8rU_dQAg?usp=share_link

    Environment
    • Adobe Illustrator (latest Creative Cloud version)
    • macOS (latest version)
    • Fully updated Creative Cloud applications

    Summary
    We found a reproducible rendering issue affecting transparent raster images placed into Illustrator.
    Two files (PSD and TIFF) were created from the exact same source artwork.
    They contain:
    • identical pixel content
    • identical dimensions
    • identical transparency
    The only difference between them is the file format.

    Illustrator renders these files differently when they are placed and scaled.

    Steps to reproduce
    1 Open the attached example.ai.
    2 The document contains two linked versions of the same image:
    ◦ PSD
    ◦ TIFF
    3 Scale each image to different percentages (for example 90%, 75%, 50% and 25%).
    4 Zoom in and inspect the edges.

    Actual result
    PSD:
    • Visible dark edge pixels appear.
    • The artifact becomes stronger as the placed image is scaled further away from 100%.

    TIFF:
    • No artifact.
    • Correct edge rendering at every tested scale.

    Expected result
    All two images should render identically regardless of source file format.

    Additional observations
    • At 100% placed size, the PSD renders correctly.
    • The artifact begins to appear as soon as the placed PSD is scaled.
    • The further the scaling deviates from 100%, the stronger the artifact becomes.
    • No export is required.
    • The issue is already visible immediately inside Illustrator.
    • Exported PDF or raster files simply inherit the incorrect rendering already present in Illustrator.
    • The issue can be reproduced using only a transparent raster image with 0% feather edges.
    • The issue is independent of object color.

    Workaround
    Replacing the PSD with a transparent TIFF completely eliminates the problem.
    Tested successfully with:
    • TIFF (None)
    • TIFF (LZW)
    • TIFF (ZIP)
    Attached files
    • example.ai
    • 6%.psd (Unfortunately the UserVoice attachment system does not allow PSD uploads.)
    • 6%LZW.tif
    • examplerendering_issue.png

    Additional note
    During my investigation I found an older Adobe Community discussion titled:
    “Black Edges on placed Ai and PSD transparency files”
    In that discussion Adobe Principal Scientist Dov Isaacs confirmed that an internal bug report had been filed.
    We can still reproduce what appears to be the same issue in the latest Illustrator release.
    The attached files provide a much simpler and deterministic reproduction case than the original discussion.
    Thank you for your time.

    Incorrect edge rendering when scaling transparent PSD images placed in Adobe Illustrator

    Full reproducible test package (including the PSD) is available here:
    https://drive.google.com/drive/folders/1dRNiKNw2IavAY_gcLM7166Iw8rU_dQAg?usp=share_link

    Environment
    • Adobe Illustrator (latest Creative Cloud version)
    • macOS (latest version)
    • Fully updated Creative Cloud applications

    Summary
    We found a reproducible rendering issue affecting transparent raster images placed into Illustrator.
    Two files (PSD and TIFF) were created from the exact same source artwork.
    They contain:
    • identical pixel content
    • identical dimensions
    • identical transparency
    The only difference between them is the file format.

    Illustrator renders these files differently when they are placed and scaled.

    … more

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. I can't export personalized keyboard shortcuts for use them on others computers

    Mac OS Ventura 13.7.8
    Illustrator 30.6.0
    I can't export personalized keyboard shortcuts for use them on others computers

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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16. Illustrator 30.5.1 started freezing

    Since most recent update, Illustrator keeps freezing for no explainable reason. There is no pattern to the freeze, but need to force quit to move forward. Auto save is not saving to the same point. Very frustrating.
    OS Sequoia Illustrator version 30.5.1

    1 vote

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17. Change to Global Rulers grayed out.

    For some reason 'Change to Global Rulers' is grayed out. Using that for years, for preparing art for Cinema4d, but in this version, suddenly I am not able to switch.

    1 vote

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    1 comment  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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18. Can't click on generate vectors, overlay ui get's on the way and it's unclosable.

    I was trying to generate vectors on illustrator, but a UI element with a suggestion appear, and looks like it's unclosable. And get's on the way to interact with the control to generate vectors.

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    1 comment  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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19. Turntable access bug

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    * Upgrade"

    I am using illustrator 2026 version 30.5.1 on Mac Studio M1 Max running Tahoe 26.5.1 in Australia with Creative Cloud All Apps subscription.

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    *… more

    1 vote

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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20. Phantom window when trying to place assets

    Can't place assets from cloud, happens too frequently.

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    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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