Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7754 results found
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Scissor Tool not working
The scissor tool doesn't divide a path. Trying to cut a circle that was created. even when enlarged to 600% I keep getting the error, "Please use the scissors tool on a segment or an anchor point (but not the endpoint of a path".
1 vote -
Text in connected Area Type Text boxes becomes very unstable when scaling
MacOs Mojave 10.14.6
What did:
Made area type square object
Copied it 13 times, connected it
put this structure under mask (tried also to put every object under it's own mask- same result).
added shape objects
Scaled everything - everything fine.
selected all the text in the structure and write new one with the same font/
Scaled it
Usually if you select this structure of connected area type boxes in company with some shape or object and scale all this, size of text in this boxes changes accordingly.
Result differs every time. Sometimes it's fine, sometimes all the letters have…
1 vote -
Illustrator won't open .AI or Jpg files
Hi,
I'm currently using Intel Core i7-4700MQ CPU @ 2.40GHz on Windows 10 with version 24.1.2 of Illustrator.
I only started using software today (so i'm very much a beginner) and I have gone to open .ai and .jpeg but a tab pops up stating 'the file "abc" is an unknown format and cannot be opened'.
Can you help me fix this please.
I can't find any answers anywhere.
Thankyou,
Harry
1 vote -
Arc Warp Effect with Unexpected Results (Combined with Masks)
When applying an arc effect shouldn't the mask dictate how the arc effect works and not the larger contents of the mask?
The results I am getting now appear to be possibly impacted by the larger/complex contents of the mask.
I have used a larger arc amount of 15% in the images below to exaggerate the difference I am seeing between the simplified design/mask and the second design with a larger pattern inside the mask.
Is this working as intended or is this an issue?
Computer Specs:
macOS 10.15.4
iMac (Retina 5K, 27-inch, Late 2015)
Processor: 4GHz Quad-Core Intel Core…1 vote -
OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.
OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.
1 vote -
when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way
when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way. I can click the documents tabs but the view isn't refreshing.. i can select a tool but i can not interact... zoom is not working ...
1 vote -
Alignment with the new version seems to be erratic
Alignment with the new version seems to be erratic. Selected are not aligning to the middle that are jumping all over the place
1 vote -
Can't see things I just did.
When I move an object or make a change to my file it doesn't show up until I click in the document. Then, the object shows up in the new location. I have to restart the program and it works for a few minutes, then happens again. Really frustrating. I am on a new computer with the current version of Illustrator. It happened in older versions on my older computer as well.
1 vote -
Snap to grid doesn't work in new documents
Snap to grid doesn't work at all in new documents. It works with no issues whatsoever in old files, but whenever I create a new one, nothing snaps to grid. I tried restarting, didn't work, and the software is up to date. Any help would be appreciated.
1 vote -
Variable width profile is off screen
I don't understand why but this bug is visible not only in illustrator but also in Premier.
My issue is that many of the scroll, drop down tools or options appear in random areas of my work area. Most specific is my Variable width profile - instead of dropping down, it appears on the lower end of my illustratror window. I have multiple monitors and on one (IMAC 27") the full drop-down appears on the lower end of the work area. On my LG 34" inch, it appears partially off-screen, none the less off my work area. I have adjusted…1 vote -
Optical Kerning issue when outlining and scaling
If you write something using optical kerning, copy it, paste in front and outline it, the outline matches up. However if you then scale both in pro, lets say 300%, then the live text no longer matches the outlined version (see attached example where the live text is in red and outlined vectors in black). This is causing us problems when scaling objects onto different panels but we are required to supply editable text. Logos etc are no longer exact scaled replicas!
We are using CC 2019 (as our clients need files in this format).1 vote -
Cannot save file
Illustrator file gets stuck on 81% saving, I tried hunderd times and it doesn't want to save my file no matter what I do
1 vote -
Copy Paste Causes Illustrator to Crash Repeatedly
Illustrator crashes before I can Paste a Copy for SPOT UV in Artboard in two ways.
1. CTRL C causes immediate crash.
2. Select Copy from drop down menu also causes crash.
Performed Windows 10 update few hours before crashing started to occur but unsure if Illustrator was included. Creative Cloud shows I'm up to date but doesn't specify the actual date. So, I cant say for sure if the update is causing the problem.HP Spectre x360 Convertable
1 vote -
Illustrator v24.1.2 Crashing all the time - operates slow overall
Illustrator crashing and working slower on my New 2019 Macbook Pro, than my old mid 2014 Macbook Pro. Basic simple functions and my I get the wheel thinking all the time. Adobe hasn't been able to answer any questions. Ive contacted them and Apple multiple times over the past few days. With the computer I bought, it shouldn't have to think at all.
Please tell me someone knows a fix.
Current Computer and software specs:
Adobe Illustrator v.24.1.2
Catalina 10.15.4
MacBook Pro (16-inch, 2019)
2.4 GHz 8-Core Intel Core i9
64 GB 2667 MHz DDR4
AMD Radeon Pro 5500M 8…1 vote -
"copy & paste in front" in Illustrator, text is not aligned perfectly
Our product artist use "copy & paste in front" in Illustrator, the text is not aligned perfectly.
Please check "2hits test-CC17.pdf".Also posted a post in Adobe community. here is the link : https://community.adobe.com/t5/acrobat/text-is-not-aligned-perfectly-in-pdf/m-p/11125264?page=1#M255941
1 vote -
非表示にしているレイヤが書き出しをすると表示されてしまう
1.Details of your operating system and version of Adobe Illustrator
windows 10 pro 1909 , illustrator 24.1.22.The steps you were taking when you experienced the issues
ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したいYour expected result表示に設定したレイヤのみが表示されているpng画像が出力される
Your actual result非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう（イラストレータの画面上では非表示になっている）
1 vote -
CC 22.1 on MAC OS X El Capitan V10.11.6
When using the direct selection tool you cannot see what's been selected - the selection doesn't highlight.
Guides keep disappearing when clicked-on with the selection tool. When you select-all - all the guides disappear.
1 vote -
Random crash
Adobe Illustrator cc 2020 is randomly crashing, even if I'm not using it. It's happening at least a couple times a day. I'm using the last version of Catalina in my mac.
1 vote -
no preview of current work
the preview or where you work does not show rather it simply shows the previous page and does not change
1 vote -
Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.
When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:
- Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
- Select one of the linked graphics.
- Copy and paste into the same file (paste in front makes the issue more apparent).
- You will find the pasted graphic is now a different…
1 vote
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