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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7756 results found

  1. Artboard names change back to what it was after renaming

    Working on a document with multiple artboards. After renaming several dartboards, their naming returns back to what it was before I renamed them.
    I need the artboards to have specific names for exporting to SVG. So this is really frustrating.

    9 votes

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    12 comments  ·  Documents and Artboards  ·  Admin →
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  2. Overprint Preview + Show Grid + canvas matching color = white canvas

    If you turn Overprint preview on, enable grids, and set the canvas color to match the UI brightness (in Preferences > User Interface), you get a white canvas instead of usual and expected dark.

    Turning grid off makes it filled with the matching color again.

    It makes SOME sense, but does not really help with anything and makes some users wonder about 'how to fix it'.

    9 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  3. When a plugin is removed, the toolbar which had its tool gets completely empty

    If for some reason I get a plugin removed form the Plugins folder, Ai wipes the entire tool panel which had the tool associated with the removed plugin.

    Even worse — when a plugin is returned back to the folder, Ai won’t restore the panel! It stays completely broken and empty. Each next launch Ai seemingly restores it, but the next launch it’s empty again. Resaving the panel does not help.

    So you have to rely on backups — manual backups, because, again, Ai fails at properly backing up these automatically.

    9 votes

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    0 comments  ·  User Interface  ·  Admin →
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  4. Preferences dialog window opens small, tiny, shrunk, and I can't access any settings

    Problem with Preference panel in Illustrator since the last update of the app.

    A person from Adobe helped me yesterday by removing all the caches and preferences from illustrator, it worked right after but today it's happening again.

    9 votes

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    8 comments  ·  User Interface  ·  Admin →
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  5. Problem with Type on a Path after ver. 26.1 update

    Prior to updating Adobe Illustrator to ver. 26.1, a drawing with Type on a Path appears as it should. After the update, the text is positioned in a different place along the path. This is confirmed on a second computer. The same file opened on the second computer prior to the update appears normal, and after the update, the text is shifted.

    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  6. CC Library to Illustrator Swatch: Name Length Bug Creates Magenta Spot Color

    When adding a Color Swatch to Illustrator from the CC Library:

    If the CC Library item's name is over a certain number of characters, Illustrator cannot import the swatch correctly.

    Instead, Illustrator imports the CC Library color as a Magenta Spot Color.

    The only workaround currently is to shorten the CC Library item's name to match the maximum allowed characters for an Illustrator Swatch, and then import the color.

    FIX: Allow more characters for Illustrator Swatch names to be compatible with with CC Library character length for items.

    9 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  7. A lot of empty PNG when using Export for Screens function

    When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

    System: Windows 10, Illustrator v.26.0.3

    New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

    Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. Global Color swatch copied into new document even if not used on element being copy/pasted.

    Problem: create a square with stroke=0 and fill=100% black. Copy and paste into new document and color swatches are okay. Now go to first document and add a Global Color swatch (i.e. Pantone Green) but don't add it to the square (so it's still stroke=0 / fill=100% black). Copy the square and paste it into a new document. For some reason, that Global Color (Pantone Green) swatch is added to the swatch palette of the new document. Now choose 'Select All Unused', the Pantone Green is selected to prove it's not being used in the element (square) you copy/pasted from…

    9 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  9. Empty error message

    I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Images in clipping masks glitching and overlaying artwork when in GPU

    This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.

    iMac Pro - Big Sur 11.61
    Illustrator v26.0.1

    9 votes

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Changing Color panel option can’t be recorded as an action

    Changing Color panel options can’t be recorded as an action
    When you record Color panel menu options in actions (Web color, Invert, Complement), the color gets changed to white instead.

    9 votes

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    0 comments  ·  Actions  ·  Admin →
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  12. Embeded icon not showing in the links panel

    Illustrator 26.0.1/ macOS Big SUR 11.6.1
    The icon for embeded images (like in illustrator 2021) in the links panel it's not showing anything, it's blank.

    9 votes

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    7 comments  ·  Images, Links  ·  Admin →
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  13. Mega huge trim printer marks in PDF copy, using large canvas document

    AI 25.4.1 / Win10

    ACTION TAKEN:
    Saving a copy of A2 sized AI project as PDF file (print-production style).

    RESULT:
    Extremely huge printer marks in PDF (see screenshots)!
    Tried several PDF versions in saving dialogue with same failed result.

    WORK-AROUND:
    1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
    2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
    3. Then, upscaled imported graphics to 100% (which made me guess than original AI…

    9 votes

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    9 comments  ·  File Save, Import and Export  ·  Admin →
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  14. GPU performance causes screen artefacts

    In AI 25.4, when GPU Performance is enabled, at some point when working on a file, or switching between screens, thin vertical and horizontal black lines will appear. They seem to flash on and off for a second or more as though Illustrator is switching between tabs or other open applications.

    I've tried to take a screenshot/video when this happens but it doesn't show up, if you look at the screenshot/video, it's as though those lines were never there.

    When GPU Performance is disabled, the issue goes away.

    iMac (Retina 5K, 27-inch, 2019)
    3.6 GHz 8-Core Intel Core i9
    40…

    9 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. 画像をコピー＆ペーストするとスライスの設定が消失します

    MacOSX 11.4
    Illustrator ver.25.3.1

    ドキュメント間で画像のコピー＆ペーストを行なうと、ペーストしたドキュメントの矩形に付与したスライスの設定が消失してしまいます。
    画像を含まないオブジェクトのコピー＆ペースト、ドキュメント間でのドラッグ＆ドロップによる画像の複製では再現しません。

    9 votes

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    3 comments  ·  Other...  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました「スライス設定の消失」について、Mac / Win ともにリンク画像の場合にのみ再現することを確認いたしました。
    今後、検証を行ってまいります。
    情報のアップデートがありましたら、こちらでご報告いたします。

    今後ともよろしくお願いいたします。
    Illustrator チーム

  16. ちらつき

    カーソルを動かすとちらつく

    9 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    検証でこの問題は再現できませんでした。

    追加詳細情報が不足のため、これ以上の検証ができません。

    一般的なバグではないと思われますので、最新版などで再現する場合は、お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム


  17. Dialog box pop up warning when opening the application for IllustratorGc.jsx

    Illustrator version:25.3 (updated today to run natively for M1)

    Hardware Specifications:
    MacBook Pro M1
    OS: macOS Big Sur 11.4

    I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.

    I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…

    9 votes

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    12 comments  ·  User Interface  ·  Admin →
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  18. Images get randomly cropped from unwanted sides with Crop Image

    Currently when you wish to crop an embedded or linked image, clicking the crop button makes the cropping interface appear over the image.

    When this happens, illustrator has already applied some (seemingly random) degree of cropping to the image.

    This is super annoying if you only want to crop one edge of the image as you have to return the other three edges to the uncropped position.

    Also if you are zoomed in so far as to not be able to see all the edges of the image, you crop the edge you are looking at without realising illustrator automatically…

    9 votes

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    9 comments  ·  Images, Links  ·  Admin →
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  19. Text subtracted form a shape looks incorrectly with GPU Preview rendering

    Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
    We have had this issue on both 2017 iMacs and new Windows 10 machines.

    Adobe Illustrator 25.2
    Windows 10
    Nvidia RTX 2070 Super (457.07 drivers)

    9 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Missing transparency in placed PDFs

    I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

    Steps to reproduce:

    1. Open a new document.
    2. Draw two partially overlapping rectangles with different colors.
    3. Set he opacity of the frontmost rectangle to 50%.
    4. Save this document as a PDF with setting Illustrator Standard (see attached file).
    5. Open a second document.
    6. Place the PDF file.

    Expected result:

    The topmost rectangle should be displayed with transparency.

    Actual result:

    The topmost rectangle is not transparent.

    If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue…

    9 votes

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    9 comments  ·  File Save, Import and Export  ·  Admin →
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