Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1116 results found
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Save Adobe PDF compression resolutions are mixed up
When you go to Save As and select PDF, and go into the Compression tab there are three sections of settings for image qualities and resolutions, Color, Grayscale and Monochrome. The bug is that the Monochrome Bitmap settings are ignored and grayscale settings are used instead.
If you look at my PDF export settings screen shot you will see that Monochrome was supposed to export at 600dpi and Grayscale at 200. The Monochrome image in the resulting PDF file came out at 200 dpi instead. The Grayscale image came out at 200 dpi as well.
Thanks! Hope it gets fixed…
3 votes -
Slow/Won't Export/Won't Save
Have the latest version of Adobe Illustrator CC and the errors and error message are constant when exporting and saving.
3 votes -
Illustrator 22.1 doesn't store version information in the metadata
In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.
1 vote -
svg export for screens distorted
Vectors getting quite distorted creating svgs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export svgs from there, not ideal at all.
8 votes -
Computer restarted and I lost all unsaved work in Illustrator
Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1
2 votes -
Unembed for Black and White Bitmap
Adobe Illustrator 22.1
macOS High Sierra 10.13.3The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.
12 votes -
Exporting Issue
Whenever I go to export a file, the exported image shows a non existent image/layer that is not in or showing on the document when open.
The first image below shows what I export from illustrator, the second is what I screenshot inside the file, aka what I'm trying to have as the exported image.
If anyone has a solution to this problem, it would be greatly appreciated if you can help out a guy with no ideas on how to fix it.
Thank you
2 votes -
When Exporting .ai to .png getting white lines in all designs.
Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?
1 vote -
SVG clipboard export adds an extra non-printable character in the end, breaking import.
When artwork is copied to the clipboard as SVG code,
a non-printable character is added in the end of the string.When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX
Mac OSX version 10.13.3
Illustrator version 22.11 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).
Please let us know if you found any discrepancy around this issue.
With Best Regards,
Illustrator Team -
SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
1 vote
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Version info disappeared from “Get Info” of Finder
macOS 10.12.6
CC 22.1For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
When checking with xattr command, com.apple.ResourceFork did not exist in those file.
Did the specifications change?18 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.
Following Apple document talks about deprecations that lead to removal of Resource From .ai files
https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc
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"Place" Shortcut Now Remapped To "New From Template"
- 22.1
- Just minutes ago I posted that shift-command-N did nothing instead of opening a new document from my templates. This time I manually went to the file menu to achieve this. Then after opening my template, I needed to place a graphic and used the prescribed shortcut shift-command-P…
- And instead of opening the Place dialog box…
- NOW my computer is trying to open a new document from my templates. I have restarted Illustrator and this still is happening. I double checked my shortcut editor and the shortcuts are still set to adobe defaults.
2 votes -
1 vote
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1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
resaving bug
When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.
1 vote -
Illustrator can't read it's own files properly
Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.
I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.I can provide the file if you…
1 vote -
Clicking on File > File Info... does nothing and sometimes locks up
When opening a file or creating a new file, nothing happens when I click on File > File Info...
The menu bar disappears and all menu options are grayed out. I can sometimes hit escape and it clears the condition, but I'm unable to open the File Info dialog. Other times, it completely locks up and I have to Force Quit.
On version Illustrator 22.0.1
Running Mac OS High Sierra 10.13.3 (17D102)
MacBook Pro (Retina, 13-inch, Early 2015)12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to Crop to Artboard when Exporting SVG's through "Export for Screens"
When exporting my artboards using Export for Screens, I'm unable to crop the artwork to the bounds of the artboard. The thumbnails that show up in the export flow look great, but the output files contain all art elements that are touching the artboard. See screenshots. Output svg attached.
2 votes -
Unembed flattened Link, needs warning that it will save over layered file.
You need to warn/remind users that the flattened link (that they chose to do when they first embedded their link), if they then save their "unembed" file back to the original link location of the original layered source file, they will be saving a flat version over the top.
1 vote
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