8217 results found

1. Arrow keys are not working since I updated to Illustrator 2018

   Was able to click the arrow key, up down or side one, since forever, and now the shapes, type objects, photos, etc... do not move. Clearly the arrow keys are not working... and only since I updated to 2018.

   4 votes

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   Request to Contact Support  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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2. Issues with changing tint by typing in % value and hitting Return key

   Illustrator 2018 CC 22.0.1
   Mac OS El Capitan 10.11.6

   As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Selecting text with triple-click and navigating it with Cmd-arrows

   Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

   Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

   Triple clicking now selects from Paragraph return to Paragraph return.
   This is definitely a BUG.

   Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

   You can copy the hidden paragraph return and search for this. The search field will show a blank space, not the standard ^p that is the common notation. So the search can work.

   Now, not having a Find shortcut for a Paragraph return, but the little used Forced Line Break is shortsighted as InDesign Does.

   Since day one with Macintosh. Click ONCE for a point, Click Twice for a WORD, click Three times for a sentence, Click four for a paragraph.

   Illustrator CC 2018 no longer sees a Forced line break as the end of the sentence. All previous versions of Illustrator worked fine.

   Triple clicking now selects from Paragraph return to Paragraph return.
   This is definitely a BUG.

   Breaks, ^n is the common notation in a find field. But does not have one for a more common Paragraph Return.

   You can copy the hidden paragraph return and search for this. The search field will… more

   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Missing Font On Documents That Were Just Open

   I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

   I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

   When I scroll through the system fonts I can find and replace them but I have about 1200 fonts on my pc so it is really time consuming. Can you tell me why this is happening? (just trying to type the name of the font into that only catches the first letter so i still have to go through all of the A fonts to find Arial)

   Tried to close and reopen document without saving, same issue but font dropped out in even more locations.

   I have been having issues with fonts dropping out of coworkers documents since I updated to CC2018 but this is the first time I have reopened one of my own files and had font claim to be missing that I was just using.

   I had assumed previously that my coworkers had just had a different named version of the fonts but today I saved and closed one of my own files to restart my pc because AI was running slowly (separate issue, i know) but when i reopened my file 10 minutes later I have 6 fonts missing.

   When I… more

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   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Can't see anchor point and handles of paths after breaking link to symbol.

   1. Version 21.1.0
   2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.

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   9 votes

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Several Illustrator 22.0.1 Issues with High Sierra Update

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

   Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

   2 votes

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   2 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Esc no longer works as a shortcut for "Exit Artboard tool mode"

   Esc no longer works as a shortcut for "Exit Artboard tool mode"

   6 votes

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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8. When exporting to a png or eps, the text in the file are blurry and i cannot use for anything.

   When exporting to a png or eps, the text in the file are blurry and i cannot use for anything. You can see how jagged the edges are.

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   4 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown

   I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

   Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked a group. When I turn the option back on, I can double-click to isolate the more complex group once I've already isolated the whole group even though the option on the dropdown is still greyed out.

   I've tested the exact same scenario in CS6 on my second computer, and in that version of AI I'm able to isolate the more complex sub-group by both right-click and double-click, so I'm pretty sure this is either a bug or I've got some weird option checkmarked that I don't mean to have checkmarked.

   I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

   Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked… more

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   0 comments  ·  Tools  ·  Delete…  ·  Admin →
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10. Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue

    Opened multiple-paged PDF file to show all pages as artboards
    Saved file as PDF after editing (another name)
    Opened said PDF file and all pages as artboards show up as default

    I'm not able to choose if I want to work with a single page on this PDF anymore?

    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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11. Magic Wand tool in my illustrator doesn't work.

    Magic Wand tool is not working. What will I do?

    4 votes

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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12. Minor Bug (Smart Guides on/off)

    When opening/creating a new document,

    the View > Smart Guides will be checked on. But they are not actually on. You have to turn them on/off a couple times to actually get them working. At first I thought that they were altered or removed from the last update. Fortunately I figured it out!

    8 votes

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Bug - Element Transparency not adjustable after setting transparency once.

    CC 2018
    Placing elements on pasteboard works fine. I adjusted the transparency of the element on layer to 40% over a red box. Now the element shows that transparency. If you try to revise the transparency the properties window shows the element at 100%. There is no way to adjust the transparency back to it's original 100% or know the current transparency.

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    4 votes

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    4 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Illustrator 22.1 doesn't store version information in the metadata

    In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Brush settings revert to older ones

    Literally the most illogical system. If you change one part of a brush your customizing it reverts to the older one. Worked with this for a couple years and forgot how disappointing it was. MAKE THE PAINTBRUSH TOOL MORE USER FRIENDLY.

    1 vote

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    1 comment  ·  Brushes  ·  Delete…  ·  Admin →
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17. Tools panel always in 2 colmun mode

    Whenever I start Illustrator the Tools Panel is always in 2 columns mode, regardless of how it was when I last closed the application. I much prefer the 1 column mode so I have to change it every time.

    Strangely this bug no longer happens if the "Show the Start Workspace when no documents are open" is enabled. Trouble is, I want it disabled that since makes Illustrator start faster.

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    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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18. 'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    'Can't save some resource data, but artwork was saved successfully. AN I/O error occurred. Id:-36'

    This happens when saving an illustrator doc now.

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    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Please accept my sincere apology for the inconvenience. Is this happening even now with the latest Illustrator version. Please revert back if you are facing this even now.

19. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    5 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Toplayers in layer panel flip open when opening files, even after closing them when closing the file.

    Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.

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    4 votes

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    5 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator