Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8140 results found
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Eyedropper wants to convert everything to text color?
I have several elements that need to be colored the same way. After coloring the first one, I'm trying to color pick it to color the others... only as soon as I hover over the previously colored object a T appears next to the eyedropper and it colors the object black, regardless of the color I click on with the tool.
There is NO text on the page!I cannot find anything that addresses this problem, and I'm wasting a lot of time trying to figure it out.
2 votes -
Smart guides does not align to compound shapes.
Smart guides do not align to compound shapes.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image Trace Preview doesn't work
Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.
5 votes -
Vectors disappearing
When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.
4 votes -
CC降存CS3工作區域不見
自升級為CC2018後，將檔案降存為CS3版本後，再開啟CS3版的檔案時，原本的工作區域會只剩下工作區域1，其他都只剩工作區域參考線，這是以前未出現的問題。
1)而後嘗試改回CC2017還是有一樣的問題。
2)CC2018降存CS6並無此問題。4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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.TIF are distorted when placed and rotated in AI
There is a bug in Illustrator 22.0.1 that distorts placed .tif files that are rotated. It is not just a display issue, but actually distorts the placed .tif image when I export my art to all file types. Attached is a before and after screen shot of what I am experiencing, using a bitmap .tif as a texture placed over my vector art. The two .tif files are the same, one just rotated 90°.
3 votes -
Shortcuts not working, update cc 2018
I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Rearrange Artboards function doesn’t position artboards on pixel grid and thus blurs artwork
When using the function to rearrange artboards— including the embedded artwork — the artwork is placed on subpixels, although it was pixel perfect before. This bug appears in the pixel-preview mode, no matter when on CPU or GPU mode.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Since the recent update, some fonts randomly deactivate in both Illustrator and Indesign. Also when typing a font name in the search box of
Since the recent update (Dec2017), some fonts randomly deactivate approx every half an hour, in both Illustrator and Indesign. Also when typing a font name in the search area of the type window, the letters jumble around making it impossible to search and jump directly to the font I want - it's incredibly frustrating and time wasting.
Can you please tell me how to fix this bug1 vote -
Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem
I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise
3 votes -
Artboart Size arrow key increment not working for the width
when resizing the artboard using the 'Artboard options' panel it is possible to increment the size using the arrow keys, one MM at a time for example. This feature now only works intermittently for the width field. It is still possible to change the number and the artboard will adjust.
4 votesHi,
Thanks for writing to us.
We are working on this issue. We will notify you once this is fixed.Thanks & Regards
Nitish Agarwal
Illustrator Team -
Can not move object, notification sound gets played
Cannot drag or move the shapes and lines that i have been drawn when using the selection too and giving an irritating sound.
4 votes -
Bugged redraw/tearing when drawing a shape causes window to scroll
- Illustrator CC2017.1.0
- Click and drag with a shape tool (e.g. rectangle) and while dragging move to the edge of the window so it causes it to scroll.
- The window should redraw the newly visible parts of the document as the window scrolls them into view.
- Depending on whether GPU acceleration is enabled or not you get nothing or you get the edge pixels repeated endlessly during the scroll until you release the mouse.
- See video for explanation: youtu.be/JC1anKCewQs
4 votes -
cant sign in to creative cloud
i open a project i was working on and and i didn't have the font, it prompted me to sign in to creative cloud and when i did it adobe app tries to open but cant.
1 vote -
Can't get rid 0.001
In the file, width of the clipping mask should be 550pt but it only stuck in 550.001pt. Want an explanation for this.
I could only create another rectangle in this case. But sometimes happened on some complicated shapes which was quite exhausted.
4 votes -
"Open" button not responding first time
After the recent update, with the new layout of the home screen, I have to click the "Open..." button two or three times before it opens the file explorer window. It acts like it is being clicked, but then nothing happens.
3 votes -
Illustrator has bugs to support variable font with 3 attributes
This is a sample font which to demo the variable font has 3 attributes (weight/height/Optical Size).
If use Illustrator's Character panel to adjust the height attributes, the weight attributes would no work.
1 vote -
Toplayers in layer panel flip open when opening files, even after closing them when closing the file.
Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
A large triangular glitch renders on canvas when selecting and moving objects
Tried working on a new artboard to learn interface and immediately started getting this problem - this happens when I select an object and try to move it. Then I am unable to move anything properly. I have been unable to find any settings that may have caused this. I uninstalled and reinstalled and have received this same problem on different files and art boards.
A triangular cut out that appears on the artboard and causes the objects to malfunction when manipulated.If I try to create something new, it disappears and then shows up again.
Adobe Illustrator CC 22.0.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Find Font broken between OSX and Windows
Find Font is broken.
For a missing font it requests a different font for OSX and Windows for the same file. It has something to do with the family name or font name or something. The important thing is that it is inconsistent between OS and is impossible to determine the correct font due to this error. This is confirmed to be effecting many people.
Here is a link to a detailed explanation of what is going on with pictures showing the differences between operating systems.
3 votes
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