8140 results found

1. New swatch is NOT global by default

   1. Use the color panel to customize a fill or stroke color.
   2. Drag the fill or stroke box into the body of the Swatches panel to create a swatch for the color.
   3. Swatch is not global as stated in https://helpx.adobe.com/illustrator/using/whats-new.html
   3 votes

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Under Review  ·  Nitish Agarwal responded

   Hi,

   Thanks for reporting the issue.
   We have logged the bug with id AI-4209739. Once the issue is fixed we will let you know.

   Thanks & Regards
   Nitish Agarwal

2. Drop down menus stop working

   Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.

   This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.

   7 votes

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   Request to Contact Support  ·  4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Unable to move anything once placed within Adobe Illustrator

   I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

   It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums I've read don't give a simple conclusive resolution to this issue.

   Many thanks

   I am using the latest version of Adobe Illustrator, i have restarted both my computer and my program numerous times and the issue persists. I am unable to move anything once placed on the Illustrator workspace. the only thing it allows me to do is to resize the objects but not move them.

   It is really frustrating when you come across issues like this which just interrupt workflow preventing you from doing the simplest actions. I am sure there is a fix but I don't have the understanding to know how to fix the issue and the majority of forums… more

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator Team

4. editing type creates a new box of type

   When editing type clicking on other part of the sentence creates a new box of type instead of putting the cursor in the place I will like to edit.

   3 votes

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Visual Bug

   Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

   Windows 10
   NVidia 980

   Hasn't appeared in any other file.

   Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

   •  

   3 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Pixelated lines

   Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

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   2 votes

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Zoom - Scroll Wheel

   In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
   I suggest just creating a hard wired button like photoshop did to fix this issue.
   This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

   10 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Artboard Custom Resize Bug

   Illustrator V22.0.1
   2 problems

   1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

   2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

   No specific files, this happens in general.

   Many thanks,

   Meg

   2 votes

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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9. The autosave in illustrator

   The autosave in illustrator make system very busy and crushed illustrator, after restart file usually broken, has just part information (links broken, part of assets absent) or file start to be not rideable at all.

   4 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Linked images are embed after exported as assets

    AI 22.0.1

    Hi All,

    images linked in a document when exported as assets are automatically embedded. That means that a document increase its weight suddenly making it unusable and extremely weight.

    Please fix this behavior, images linked must continue to be linked.

    Thanks

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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11. CMD+D issue...

    I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!

    1 vote

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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12. I can't open illustrator after updating to High Sierra Mac 10.13

    it's impossible

    2 votes

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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13. Scrolling over the Font Family closed dropdown doesn’t respect Filters applied properly

    You guys are amazing. I can set my mouse over the font selection box, and without opening the drop down menu, I can scroll through fonts.

    The bug is that after setting my font filter, I continue to scroll through an unfiltered list of fonts, unless I open the drop down menu.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Object > Expand = Crash

    I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

    I've reinstalled, restarted my computer - can't seem to figure it out.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We are closing the ticket due to lack of response.
    If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    With Best Regards,
    Raghuveer Singh
    Illustrator Team

15. Illustrator won't open more than one file at a time.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    -So every time I need to open a new file I have to completely close Illustrator and restart it.

    -My co-worker with the exact same set up has the same issue.

    -We're been experiencing this issue for at least a few months.

    I have version 21.1.0 (64 bit) running on Windows 10 (more system details in attached png). I am not able to open more than one file at a time. What happens:

    1. I open a file.
    2. I double click to open another AI file (other file opening methods have same results).
    3. Nothing happens. One file remains open. I might see the spinner mouse for a sec but the second file never opens.
    4. If I try to close the first file, leaving Illustrator open, and open a new file, Illustrator becomes unresponsive and I have to close it via the Task Manager.

    … more

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    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.

    1 vote

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    4 votes

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    1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Not enough memory

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

    Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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    4 votes

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    Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click into the textbox and use the Up key, I’d expect the number to become 211,00 mm, but instead, it gets treated as 21000, so it probably becomes 21001 and then gets truncated to 5779,56 mm (because for whatever reason, Illustrator won’t allow me to design a document larger than 5.7 meters wide, but that’s another issue). Then, the same problems persist in the Transform palette, the top control palette and pretty much everywhere. Also, because of that, trying to move items with the cursor keys result them to instantly jump off the screen (because if their X position is 300,00 mm, and I press the Right key to move them, they end up at 30001,00 or somewhere such.

    Illustrator accepts keyboard input of numbers with a decimal point only (200.5) but those inputs get instantly converted into commas (200,50 mm). When I input a number with a comma (200,5) that number becomes 20050,00 mm. And all **** breaks loose.

    This problem has been reported AGAIN and AGAIN, but seemingly nothing happens.

    This problem does not exist in other apps, including other Adobe apps like Photoshop or InDesign — only in Illustrator.

    I removed ~/Library/Preferences/Adobe Illustrator 21 Settings and ~/Library/Preferences/com.adobe.illustrator.plist

    I uninstalled Adobe Illustrator CC 2017 and installed it again.

    I even switched the app language — previously, I had the English (Arabic) version of AI (enAR) installed and now I’ve installed the English (International) (enGB).

    This all doesn’t help.

    Screen recording 1: http://recordit.co/wimzBKLauT
    Screen recording 2: http://recordit.co/PvkLV2VFz7

    The attachment has my regional settings in macOS and the unit prefs.

    https://forums.adobe.com/message/9769467#9769467

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click… more

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    6 votes

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    2 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Added to Backlog  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Thank you for reporting the issue. We have added the issue to our backlog.

    With Best Regards,
    Raghuveer Singh

20. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics or Launch Illustrator.
    3. I've tried both. Same result, get a pop up saying Adobe illustrator CC 2017 has stopped working.

    Nothing works. Very frustrating!

    Here is the error from Visual Studio when hitting the debug button:
    Unhandled exception at 0x00007FF8E685775F (ntdll.dll) in Illustrator.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FF8E68B86B0).

    Here is my event log:
    Details:
    Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
    Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
    Exception code: 0xc0000374
    Fault offset: 0x00000000000f775f
    Faulting process id: 0x277c
    Faulting application start time: 0x01d32dd3eebaf710
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 8a463ff1-bb6d-4689-b215-3c0a933a477e
    Faulting package full name:
    Faulting package-relative application ID:

    Details:
    - System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2017-09-15T03:37:25.166198600Z

    EventRecordID 592675

    Channel Application

    Computer EPDT

    Security

    • EventData

    Illustrator.exe
    21.1.0.326
    58c20f65
    ntdll.dll
    10.0.15063.608
    8274fd8b
    c0000374
    00000000000f775f
    277c
    01d32dd3eebaf710
    C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    8a463ff1-bb6d-4689-b215-3c0a933a477e

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics… more

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    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator