Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8219 results found
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Panel Options not displaying on click and hold
In the panel selection for all the tools (natively on the left) as a click and hold on a tool (ie. The rectangle tool) it does not show any options to select anything else such as the ellipse tool. This issue exists on all of the tool buttons as well as trying to selecting font sizes, in the character panel. Another example is the transparency dropdown. The dropdown just doesn't show up when I click it.
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
CC 2018: Objects on top of textframes are no longer selectable
I made a clear video to illustrate this (annoying) bug.
My colleague has not yet updated Illustrator and is using the latest 2017 version.
I have updated to 2018.https://www.youtube.com/watch?v=h1bUmXCcssg
In the video you see:
- On notebook 1: I created a textfield with rectangle on top. I can select the textframe and the rectangle on top easily. They are on the same layer.
- On notebook 2: I did the exact same, but it has become impossible to select the rectangle.I cannot imagine this is done on purpose.
I understand that I would not be able to select…4 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Touch Bar Color Controls are Broken
Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.
MacBook Pro Late 2016 + Latest MacOS
5 votes -
Scaling bug in Illustrator 22.01
Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.
I'm using mm als units, so maybe it's a rounding issue. I can reproduce…
1 vote -
Cannot open multiple files
- Version 21.1.0 (windows)
- Selecting multiple files, right clicking to open all files
- Expected results that all files open the same way I have been opening files for years.
- Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pathfinder Trim with Gradients does Divide instead
Version: Any
Steps taken: Make a file with a gradient fill on top of an object with a solid fill. Apply Pathfinder Trim.
Expected result: Object underneath gradient object is removed while gradient object stays as one solid object.
Actual result: Gradient object is cut and solid object remains underneath.
Video: https://youtu.be/6_kRG7MHCt4
Further comments: When using pathfinder in Illustrator to trim objects that contain a gradient the objects underneath do not get removed as they should and instead appear to be divided. This seems to be an issue with how Illustrator makes gradient as if overprint fill was applied to…
6 votes -
Cmd + Opt + Space to call Zoom tool is broken
The shortcut for the Zoom, "Space + Cmd + Opt" is broken... It's a selection's tool which appears, I don't change my shortcuts.
Illustrator 22.0.1 on MacBook Pro OS High Sierra 10.13.3
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
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Illustrator CC 2018 (Mac) "Beachball of Death" Crash Anytime I try to Save! HELP!
I've seen this issue in other spots but can't understand why it's not resolved. I've attached an error log in Word.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Wacom Cintiq major problem
Wacom Cintiq and Illustrator 22.0.1 doesn't work. Cintiq cursor is stopping to respond after 2 seconds. In other apps it works without problem. Issue appeared after latest update.
Wacom drivers are up to date5 votes -
[PARM] error?
I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.
5 votes -
AI CC2017 has flatten my work file into an image automatically
Illustrator 21.1.0
I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!
I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).
But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file…
4 votes -
Decimal delimiter gets ignored in values
When i want to choose the thickness for a line for example 0.25 mm / 0,25 mm AI automatically turns it into 25 mm.
In Denmark we use " , " and in USA they use " . " for decimals. I'm pretty sure.
I have Windows 10 whit english UI but danish system settings and Danish keyboard. And all my Adobe products in English or US. I'm not sure.1 vote -
Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Bounding Box Persistence while traversing history: failure mode
Hello, this is a very light bug that has been pestering me.
I'm running Ai CC 21.1.0Bug Summary:
While traversing the Ai history using (Cmd+z and Shift+Cmd+z) the bounding box loses track of which elements are being manipulated between the different states. This may depend on number of elements, which will then point to performance limitations but I am running on a 2016 MacBook Pro, 16 GB Memory, 2.7 GHz i7 processor, Radeon Pro 455 and Intel HD Graphics 530 1536 MB for graphics.Steps to Reproduce:
1. Take a mixed sample of marks, shapes, type.
2. Make unique…12 votes -
Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.
Using idropper to copy text settings cause the text and text box to disappear. Amazing! Great feature.
4 votesHi Nozzle,
Just wanted to know that are you still facing this issue? In which version are you facing this? Is it happening with any specific font?
Thanks
Anish Kumar
Illustrator Team -
EPS saving as AI or PDF bug
Hi When saving an EPS file to either AI or PDF downloaded from a stock site I have had issues with both the on screen preview and print from InDesign. When I save it as an EPS again it appears to regain the proper appearance both on screen and in print. Is there a transparency issue when converting an EPS to AI or PDF?
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator QE -
Join tool still drops selection.
It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.
3 votes -
Windows Panels resize at applications restart
Not sure if this is a Windows issue or a new AI 2018 issue. The problem I am having with all 2018 Adobe products is that when I enter back into AI after restart my Window Panel properties are all collapsed even though my saved work-space is saved with all of them always expanded. This causes me to go through every window panel and expand it. Not a huge deal but super annyoing and a time waste. This is happening consistently. I am running Win10- pro with the latest AI CC update.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. It would also be helpful if you can share your workspace on sharewithai@adobe.com
Thanks
Anish Kumar
Illustrator Team -
Proof Colors preview doesn't work on GPU (NVidia), only CPU
Illustrator CC 2017 version 21.1.0 (64 bit)
Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
Intel Core i7-6700K @ 4.00 GHzProof Colors preview doesn't work with GPU rendering, only on CPU.
Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.
When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.
I've tried deleting Illustrator preferences, restarting, etc.
7 votes
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