5941 results found

1. Manually scaled text can’t be selected

   If I click to select my text and double-click to scale manually, I am no longer able to select it again. If I want to select the text again I have to click and drag the select tool over other objects to select the text. Sometimes that works sometimes not. Doesn't work at all with a single object that's broken.

   On Windows Desktop 64 Bit, Illustrator Version 27.5, last updated 5/6/23

   1 vote

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. my cursor is showing a black arrow all the time and doesn't show the tool that I am using

   All the tools are working perfectly but instead of the cursor showing the tool I am using, it shows a black arrow all the time. I tried to reinstall Adobe but with the problem persists. Attached you can see two screenshots of me selecting two different tools but the cursor remains with the black arrow. thanks

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   2 votes

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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3. Keyword Search on CC Libraries Not Working

   Keyword Search on CC Libraries is not working. The input area franked by Magnifier icon above the asset thumbnails does not accept any input. Clicks on that area gives zero interface response.
   This keyword search is important for many users who has a project library contains over 300 assets like mine. Much more so when CC Libraries provides the order-reshuffling group-invalidating default feature for any attempt to relinking assets.
   The only functional part there is "Search In" criteria drop down arrow on the right.
   Currently, it's happening on Illustrator version 27.4.1 but this issue has persisted across previous versions.

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   2 votes

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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4. Fan runs constantly after update to 27.4.1

   Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
   Using: MacBook Pro 2019, running Catalina 10.15.7
   Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)

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   3 votes

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Illustrator goes not responding every time Font is scrolled through

   I had my Illustrator 'not responding' every time i scroll the font character. I tried to install the old version but still no avail.

   This issue has happened since a month ago and I had reported many times through feedback from the app itself.

   1 vote

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Crashing while using Wacom Intuos

   Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.

   4 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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7. Tools to create will not load at all

   Tools to create will not load at all

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Move tool not working

   I am trying to use the Move tool in Adobe Illustrator 2023 (version 27.2) on an iMac (macOS Catalina version 10.15.7) to make copies of an object at specified intervals. However, when I enter values into the Horizontal and Vertical position boxes, nothing happens. If I click Copy, Illustrator ignores the Horizontal and Vertical specs and just creates a copy in the same location as the original.

   2 votes

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. [ExtendScript] Incorrect paragraph count when linefeeds are used.

   MacOS 13.3.1, Adobe Illustrator 27.4.1

   To see the issue, run this script:
   ```
   (function () {

   var doc = app.documents.add();
   
   var tf1 = doc.textFrames.add();
   tf1.position = [100, 100];
   tf1.contents = 'Paragraph one\u000DParagraph two';
   
   var tf2 = doc.textFrames.add();
   tf2.position = [200, 100];
   tf2.contents = 'Paragraph one\u0003still paragraph one';
   alert('Paragraph counts\n2 paragraphs: ' + tf1.paragraphs.length + '\n1 paragraphs with forced line break:\n ' + tf2.paragraphs.length);
   

   })();
   ```

   I expect the left text frame to have 2 paragraphs and the right text frame to have 1 paragraph, but the right text frame is incorrectly shown to have 2 paragraphs.

   This discussion revolves around this issue.

   Also, because the issue relates to conflating U+000A and U+000D, this bug may be implicated in this bug, this bug and this bug.

   MacOS 13.3.1, Adobe Illustrator 27.4.1

   To see the issue, run this script:
   ```
   (function () {

   var doc = app.documents.add();
   
   var tf1 = doc.textFrames.add();
   tf1.position = [100, 100];
   tf1.contents = 'Paragraph one\u000DParagraph two';
   
   var tf2 = doc.textFrames.add();
   tf2.position = [200, 100];
   tf2.contents = 'Paragraph one\u0003still paragraph one';
   alert('Paragraph counts\n2 paragraphs: ' + tf1.paragraphs.length + '\n1 paragraphs with forced line break:\n ' + tf2.paragraphs.length);
   

   })();
   ```

   I expect the left text frame to have 2 paragraphs and the right text frame to have 1 paragraph, but the right text frame is incorrectly shown to have 2 paragraphs.

   This discussion revolves around… more

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   3 votes

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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10. GPU preview greyed out

    Mac Mini M2 Pro 32GB/1TB
    Ventura 13.4 (22F66)

    Illustrator 27.5

    Just opening a file and the View using GPU is greyed out, which results in slow performance.
    The file has 6 linked images (2 jpg + 4 png) which are totally below 40 ΜΒ.

    Here are the files.
    https://we.tl/t-OKm14RRB5a

    Thanks in advance

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Glitch signs introduced by illustrator when opening a plot created by R

    Hi everyone,

    I mainly use Illustrators to manually edit plots/figures created by R (a statistical programming tool). R creates PDFs which can (normally) be opened and edited using Illustrator.

    However, I recently encountered a strange bug. My plots look just fine when I open the PDFs using Acrobat Reader, but they contain glitch signs instead of points when I open them using Illustrator 2023.

    I am attaching a (zoomed in) picture showing these symbols. If anyone can help, that would be very appreciated :).

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    1 vote

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got resolved with changing the font manually in the imported PDF. However, it does not explain the problem completely. Please comment if you have new information on this.

12. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my customers.

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my… more

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    2 votes

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    10 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The solution provided in the comments below.

    However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.

    If you think Illustrator should pick another color in cases like this — please continue voting.

13. Free Distort effect doesn’t work properly with Freeform gradients

    When Free Distort effect is applied to a path with a freeform gradient fill (we all now know it’s not a real fill), the stops just vanish if they happen to 'fall out' beyond the resulting path — the same way they get dropped when you edit a path with a Direct Selection tool (which can also be treated as a bug, because you are just ditching user data — these color stops should be able to be placed outside of the path!)

    Images 6 and 7 show what happens if you try to make the shape larger than the original with same effect — we gat to see that technical offset Ai generates to work around the nature of the triangular mesh fill generated.

    It all looks like the effect gets applied to the invisible clipping mask of the resulting container, not like it happens for a NORMAL fill.

    ...but, if you drag the effect above the fill in the Appearance panel (image 8), you’ll get the look we wanted to create in the first place.

    Nothing like this happens for ordinary gradients, there is no visual difference if the effect is above or below the fill. However, the fill is actually never distorted at all — which is not cool. You have mesh tech! 'Distort linear gradients', as envelopes can do! Distort freeform meshes too!

    And yeah, you need to integrate new tools better.

    When Free Distort effect is applied to a path with a freeform gradient fill (we all now know it’s not a real fill), the stops just vanish if they happen to 'fall out' beyond the resulting path — the same way they get dropped when you edit a path with a Direct Selection tool (which can also be treated as a bug, because you are just ditching user data — these color stops should be able to be placed outside of the path!)

    Images 6 and 7 show what happens if you try to make the shape larger than the… more

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    16 votes

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    0 comments  ·  Gradients  ·  Delete…  ·  Admin →
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14. Can't save changes

    The illustrator doesn't save changes. I have been saving double file because otherwise I lose what I already worked on

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Reordering artboards / double clicking an artboard zooms me into that artboard

    I experience the following disorienting app behaviour.

    How to reproduce:
    1. Zoom out with all the artboards in view.
    2. In the artboard list, find which artboard is highlighted.
    3. Click-and-drag that artboard. (Don't even really need to reorder it)

    Expected behavior:
    Nothing asides from reordering the artboards.

    Actual behavior:

    I am now zoomed into that artboard. I then have to zoom back out and continue reordering artboards at my desired birds-eye-view distance.

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    12 votes

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    5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is expected to be fixed in the latest Beta Build 29.5.0.15 — the double-click on the item in the Artboards panel now should not zoom to the artboard on canvas, hooray! Please check if this now behaves as expected and comment back

16. Illustrator 27.3.1 Typing bug

    Hi all, its a weird bug on Illustrator 27.3.1 which were lot unstable issue of version.

    as video u can see :

    1. When I typed 1st word「背」it fine !
    2. But when I typed second word 著，illustrator just kept add my 1st word（被：its a same prononciation but different look in chinese ) on the right side

    🌟 Before 27.3.1 , all good ! this version caused software lot lagging too !

    Laptop Version：
    MacOS 13.2.1 (for now）
    Apple Silicon Chip M1 Max
    Illustrator ver: 27.3.1
    Type name : Noto Sans CJK TC

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Illustrator on Mac, updated to Ventura. Freeform gradients are not showing up in saved PDF

    Hi, i just updated to Ventura. My company invoice banner has a freeform gradient that isn't showing up.
    It shows up in adobe acrobat, not in preview. However when i sent it as a trial to a friend on whatsapp via the desktop app, the gradient showed up. On the phone in the whatsapp app it doesnt. This discrepancy is highly frustrating.

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    4 votes

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    6 comments  ·  Gradients  ·  Delete…  ·  Admin →
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18. I can't use the freeform gradient tool in Illustrator for some reason.

    For some odd reason, freeform gradient is not usable. I add in rectangles and saved images but nothing works. In addition, the other gradient tools are available for selection but have no impact on the image as well.

    I'm using version 27.4 (64 bit) on a Samsung.

    2 votes

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    1 comment  ·  Gradients  ·  Delete…  ·  Admin →
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19. Can't finish previewing. Could not complete the requested operation.

    I applied a pattern to a stroke by accident and received this error. I'm using v25.0.1 on a PC with 16 gb RAM and a dedicated graphics card.

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    777 votes

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    465 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.

    
    

    Thanks for your patience and for helping us track this down.

    
    

    Warm regards,

    Aishwarya G Gadodia

20. Save as... it is not working in my MACBOOK Pro

    I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.

    When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize this normally.

    So, I install and reinstall again my Adobe illustrator and the same issue continues. I tried to save another .AI document and its saved normally.

    Can anyone help me on it? It is something in this particular .AI file?

    I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.

    When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize… more

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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