Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5923 results found
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Files missing text elements when opening in illustrator.
Illustrator CC 24.0.1 windows.
when i open files i recently saved they are missing half of the text elements.
I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.7 votes -
2 votes
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Library disappear glitch
Had this issue in the past and it still comes up. Libraries disappear from my workspace when I click tab or some combination of keys that I'm not sure of. Before, I used to have to shut down Ai altogether but at least now I can go to the drop down menu to retrieve them. This shouldn't happen in the first place though.
2 votes -
Version 24.2.1 Crashes at Launch
I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.
Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3
2 votes -
Can't move text along path - vertical line handles missing
The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.
Operating System:
Macbook Pro (retina, mid 2015)
macOS Mojave V10.14.5
Processor 2.2 GHz Intel Core i7
Illustrator v24.1.25 votes -
Enter Key Exports First Artboard By Default
After selecting an artboard range to export, hitting the enter key as a method to export the artboard range results in the first artboard being exported, not the range selected.
5 votes -
Crash on open/new documenti after window 10 update 4560960
After 4560960 update, illustrator crashes on open or new document.
Uninstalling update does fix it.Windows 10 home, all latest updates applied, happens on 10 machines, all different hardware.
Not sure if illustrator or windows bug. For now delayed updates for a week, hoping in a fix soon.
2 votes -
Edit just the path when text is on path
Editing the path, independently of the the text on the path is no longer possible. For the last couple decades, I could place text on a path, then I would select the direct select tool (group select via key modifier) and click just on the path to select just the path. Then, I would switch to the regular selection tool. At this point the handles for scaling an object would become visible. Then I could scale or distort the path, independently of the text. About 2 or 3 years ago, Illustrator was suddenly no longer able to do this. At…
5 votes -
Impossible to create a new swatch named 'White' or 'Black'
In my company we can print the color White as a spot color. Our printer reacts on the name of the color "White".
Until a while ago it was no problem to add a White color swatch to Illustrator.
Now I get an error (see image).I don't know why it worked before and doesn't anymore.
May be it's possible to make Illustrator work like Indesign and change the name of the original white-swatch to Paper?
My problem would be solved :)5 votes -
Illustrator ignores variable font kerning
As described. Illustrator is not interpolating kerning data. Using a font that works well on everything but Illustrator. Left is view in Chrome, right in Illustrator.
7 votesHi Alex,
Thanks for reporting this issue. Are you facing it with any specific font? Can you please share the details of the font and value of kerning that you applied in snapshot?
Thanks
Anish -
Can't save file due to unexpected error
It keeps occurring, and then saves on next attempt
4 votes -
Illustrator 24.1.3 Type tool and text refresh
I've been experiencing an error and annoying Type tool bug since the last update to AI 24.1.3. It happens when I type something and later I go back to edit it (for example adding extra text, fixing a type) and the change does not appear to occur until I switch to Outline view. Alternatively, if I option-drag the text path the duplicate path shows the correct text. This is an old error (at least in appearance) that was fixed several versions ago and now it's back.
2 votes -
Rotating with selection tool buggy
When attempting to rotate a shape using the bounding box and the selection tool, in every version previous to 24.0 I just moved the cursor outside the bounding box a certain distance and the cursor would change to a bent arrow, allowing me to click and rotate. Ever since then, I've still been able to rotate the shape this way, but the cursor arrow doesn't change to the bent arrow icon until after I click, meaning I am unsure whether or not I am about to resize or rotate the shape.
2 votes -
spot color limit
Please stop the limiting of the spot colors. I use multiple spot colors when making color swatches for profiling some of our machines. I do not always want to convert everything into CMYK in Illustrator.
I am not sure why this was changed because I can not understand what value limiting the colors adds?
3 votes -
My colors keep shifting values
I create swatches and it still doesn't remember shifts the value. RGB and CMYK. Seems to happen in every doc.
Any insight to what I'm doing wrong would be helpful.2 votes -
Unable to change language
Windows 10, CC2020.
I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.
IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant
What I have attempted:
- I created a new Windows…
4 votes -
CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)
In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.
12 votesI am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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AIPaintStyleSuite not found
Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.
4 votes -
Pinch to Zoom not working
Seems this issue has been beaten to death with no resolution...Pinch to zoom and two finger panning does not work for me. I am using a Dell XPS 15" 9570 with everything updated. Macbook does this feature flawlessly however not on windows. I know I am not the only one. PLEASE fix this issue.
3 votes -
Why can't you make snap work again?
I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.
7 votes
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