Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8201 results found
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Move bug
Running on Mac Mojave and Catalina Illustrator v24.03
Here is a link to the forum I first posted. https://community.adobe.com/t5/illustrator/move-tool/m-p/10896386?page=1#M164326
Movie and Forum should explain the bug.
2 votes -
Horizontal Scroll Not Working
Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when…
3 votes -
Type
After applying a Font "size" it will change automatically when I move my mouse. This is very annoying and a big waste of my time having to go back again and again to try to get a font size to "stay" at the value I set it at. This should not happen. Fix this Adobe!
Mac OS 15.12 votes -
Exported SVG files don't work correctly in Internet Explorer 11
If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.
Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">1 vote -
Preferences reset whenever Illustrator freezes/crashes
Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).
5 votes -
Crashes constantly
Illustrator crashes constantly. Typically, when pasting anything (even a single character) into an existing AI file. We have updated all associated drivers, upgraded video card, re-imaged the OS. Nothing is making this better. After a few strokes, Illustrator will gray out and report "Not Responding."
Illustrator CC 2018 version 22.0.1
Windows 10 v17091 vote -
Locked Layers won't allow file to save
If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.
1 vote -
Illustrator 2020 (24.1.1, windows 10) cannot open file
Cannot open one of my illustrator files.
Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
thanks1 vote -
Create New Document calculates height and width different
When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
"1000,01" px for width and "1000" for height.2 votes -
embedded images cause longs delays in opening file illustrator 24.0.2
When opening some files with embedded images, there are very long delays before the file finally opens.
I have had success when I flatten the embedded image, it then opens fine.
Dell PC Windows 10
2 votes -
Incompatibility with the App 'RightZoom'
I was investigating a phenomena of very slow selection of objects and an unintentional motion of object to the cursor position although mouse is not pressed (object not dragged).
I found, after a lot of test and eliminations that the problem was conflict with the app 'RightZoom' that allows Window Zoom while keeping menu visible, something that Mac normally does not do (menu line disappears, appearing only when mouse is pushed to the upper border). Once the app is shutdown or removed, selection goes back to normal - fast and stable.
1 vote -
3D Extrude and Bevel
When I apply 3D Extrude and Bevel with cap set to 0 and surface set to no shading my image now has a background. Now I tried a few things to correct the image in 3D Extrude and bevel and the entire image is gone. The image frame is still there.
This occurred after the latest update to Adobe Illustrator 2020 24.1.2
1 vote -
Transform Function not working.
Hello, as I click on an object or path the edit anchor points, it is not allowing me to transform or rotate by hand. This has been occuring for the past couple of days.
1 vote -
png file blurry after exporting file
my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me
7 votes -
Disappearing artboards in Illustrator 24.0.3
I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…
3 votes -
Double "replace" dialog boxes, no file name highlighting
When I use "Save a Copy" to render EPS files of multiple artboards, I get a "Replace" dialog box as the first AND last of four dialog boxes. Previous OS had just one Replace instance as the last step – same as Photoshop's "Legacy Save for Web."
In addition – and this is much more frustrating and tedious – the file name is not highlighted, forcing me to use the mouse to activate the dialog box (tabbing doesn't work) and then select the text apart from the file tag. Having to manually select text to begin file naming is RIDICULOUS.
2 votes -
Line Segment tool sizing errors
If I specify a line 1" long using the line segment tool, the resulting line size is incorrect. Please fix! Thanks
1 vote -
Dimensions missing when dragging text corners
When dragging the corners of text, the width and height dimensions stay at 0mm no matter how much I drag the size.
2 votes -
Save As PDF Issue
I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.
Update: Currently the only preset I can save…
5 votes -
Shapes are not drawn at the same positions as guides at some zoom levels
When placing a shape, a rectangle for example, and snap one side to a guide, shape side position relative to the guide differs at different zoom levels.
Sometimes it is exactly on the same position, like always expected. Sometimes its overflowing the guide, sometimes its to far away.
Very annoying. It feels like working Corel Draw in the 90th. :-(
1 vote
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