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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7670 results found

  1. Copying hires 1-bit tiff takes to much time

    I have a document where I copy a hires 1-bit tiff.
    Then Illustrator just beachballs.
    This happens in the latest version of Illustrator CC 2017.
    I am on macOS 10.12.6 and have attached the file in question.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Swatch border line problem.

    AI 21.1.0 (64bit) Windows 10, macOS Sierra
    When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
    And export it to PDF, border line still exists.

    1 vote

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  3. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

    1 vote

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  4. Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)

    On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.

    Why do I get this error message?
    Is there anything I can do to stop getting it?
    Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  5. error

    program crashed

    1 vote

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  6. AI CC for Mac open DWG files, found bug!

    1. AI version: AI CC all versions;
    2. We found a bug when open DWG files by AI CC for MAC; but it is fine when it work by Windows system.
    3. You can check this URL, at AI forums: https://forums.adobe.com/message/9440424#9440424
    1 vote

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  7. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    1 vote

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  8. Black shapes when trying to group things

    When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.

    1 vote

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  9. Keyboard doesn't register a shortcut

    In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
    Illustrator do not recognize international keyboards. You may register but it won’t work.
    What a shame since it's the oldest app in the family.

    2 votes

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  10. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

    11 votes

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    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

  11. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes

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  12. Illustrator locks down when a new file tab is clicked

    1. click file
    2. click new
    3. never opens new file window
    4. entire program freezes

    same thing happens with keyboard shortcut

    6 votes

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  13. Calculation in New Document does not work correctly

    I tried 300/4, which resulted in 0.04. Should be 75.

    1 vote

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. TIFF's generate Color Management Error in MacOS High Sierra.

    When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.

    When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.

    1 vote

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    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  15. 2 votes

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  16. Illustrator will not open file

    I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.

    1 vote

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  17. 1 vote

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    1 comment  ·  Performance  ·  Admin →
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  18. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote

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  19. Concentric Text

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

    1 vote

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  20. New document dialog doesn't provide default values

    When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.

    However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.

    In other words, you are complicating the flow of creating new documents.

    1 vote

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    Hi Phillipe,
    Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
    If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

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