7703 results found

1. AI 18 won't launch

   I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Wacom tablet settings are completely overlooked at not applied. I have an Intuos 4 and the assigned buttons are not being recognizd.

   make sure the assigned buttons to a program for the wacom tablet interface work as assigned and not overlooked by the program.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

3. Save command does not include latest edits

   Illustrator 2018. First day using this and its extremely buggy, while working on a drawing, everytime I hit save it takes the file back several steps (like a shortcut for multiple undo's). What makes this even more annoying is that you cannot access any redo. Its as though hitting save deletes the latest memory cache of the changes you've made in the previous 10 minutes.

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4. Text is broken up when layered on top of any other object. Prints fine.

   Text is broken up when layered on top of any other object. Prints fine.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Illustrator CC 2018 V22 bounding box/ changed file but not saved symbol

   The bounding box dissapear when moving screen with SPACE, and A STAR symbol not appearing after modifying object

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6. right click menu option silliness

   Why, when i right click on an object to bring up the menu and go to a submenu that has an arrow pointing to the right, the submenu opens up on the left? It has done this since i upgraded from CS6 and seems silly... the only time it opens in the direction of the arrow is if you are working on something on the left side of monitor... which is also silly since i prefer to work more or less in the wide open areas of my monitor ;)

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7. Error on Launch: "There is no disk in the drive" -

   I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

   The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

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9. Copy and paste object values error

   9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Glad to hear your problem got resolved. Closing the post

10. Placing images file then locking layers

    21.1.0 64bit

    Bug Report

    I can always replicate this. Here's how.

    1. create a new document

    2. go to file-place and select multiple image files

    3. before clicking to place images, create new layer and lock all other layers

    4. Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.

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11. Illustrator keeps opening its self, even after I close it/force quit it.

    I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. Artboard list drops off when saving

    With multiple artboards setup. "Save a copy" to EPS and select "Use Artboards" Select "all".

    EPS's export fine, artboards still in there, but artboard listing drops all but top artboard. If you click around a bit, they re-appear.

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Thanks for responding
    As this is fixed with latest version. I am marking this as done.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

13. Rendering and performance issue

    Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

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14. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Simple drawing of shapes, and moving them (HS)

    CC 2017.1.0 (21.1.0)
    Lauch Illustrator
    Click a new document
    Draw square, Draw another, try moving them, the cursor sticks, and then dragging get's confusing, and lag happens

    GPU disabled, from Bug Notice.

    TRYING TO WORK HERE

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

16. win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

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17. Meta data in SVG file ignored

    Meta data defined in a svg file are ignored by AI when opening file so no more available once the file is saved. Option shall allow keep or ignore meta data in an svg file to avoid broking the file.
    See attached file.

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    Under Review  ·  Dirk Schulze responded

    Hi Alexandre,

    Thanks a lot for sharing the attached file and opening this feature request. We are currently reviewing this SVG round-tripping request.

    Thanks,
    Dirk

18. all my guides are missing

    all the guides like intercepts and centre are disappeared. I have reset more than once, but nothing changed.

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19. reflection tool

    AI 21.1
    create a hollow compound path with two rectangles

    round one of the corners
    make an off-centre reflection with either tool palette or from transform menu
    the inner path gets reflected but the outer path only gets moved to where it is expected
    the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise

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20. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

    Did not notice the constant pin wheel of death in Sierra maybe once.
    Also it also take forever to load and save. possible twice as before.

    As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

    Screen Recoding;
    https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We haven’t heard from you for a long time.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Regards,
    Mohit