Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7643 results found
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Black shapes when trying to group things
When I try to group text objects and lines, the screen gets black shapes that come up. It happens every time, and even if I close the file and reopen it, it continues to happen.
1 vote -
Keyboard dosent register shortcut
In Adobe InDesign and Photoshop you can assign any key on international keyboards to any function.
Illustrator do not recognise interntional keyboards. You may register but it wont work.
What a shame since it's the oldest app in the family.2 votes -
Surface Pro GPU Issues
Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.
11 votesThis issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358
This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html
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GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator locks down when a new file tab is clicked
- click file
- click new
- never opens new file window
- entire program freezes
same thing happens with keyboard shortcut
6 votesI am closing the ticket due to lack of response. Please contact Adobe support and we will be able to help you get this resolved if this is still an issue.
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Calculation in New Document does not work correctly
I tried 300/4, which resulted in 0.04. Should be 75.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
TIFF's generate Color Management Error in MacOS High Sierra.
When in macOS Sierra I can drag or import any TIFF without any issues or errors. My colors on screen are rich and vibrant and darker.
When in MacOS High Sierra I do the same thing I get a Color Management Error, and all my colors are faded and lighter.
1 voteHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
2 votes
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Illustrator will not open file
I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.
1 vote -
1 vote
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User Guide Correction - Broken Links
The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…1 vote -
Concentric Text
Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.
1 vote -
New document dialog doesn't provide default values
When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.
However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.
In other words, you are complicating the flow of creating new documents.
1 voteHi Phillipe,
Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here -
Grey Block
I Keep getting a flashing grey block appear across my artboards. Please help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
1 vote -
In Windows 10 Full Screen covers Windows 10 Taskbar
One of the things I abhor (yes abhor) about Mac computers is that the apps at full screen cover EVERYTHING making things hard to use. Adobe Illustrator now behaves that way. A Maximized window should NOT cover the taskbar. If I wanted a Mac I'd buy one. I don't want Windows 10 Apps to behave like they are on a Mac.
1 vote -
Text-Markierung falsch positioniert im Alle-Zeilen-Setzer
My German is better, so I describe the problem in german.
Wenn der Adobe Alle-Zeilen-Setzer die Zeichen verschiebt, ist die Textmarkierung nicht mehr an der richtigen Stelle (egal ob ich sie zwischen zwei Buchstaben platziere oder einen Abschnitt markiere). Ich kann so vorher nicht mehr wissen, an welcher Stelle die Text-Eingabe erfolgt. Längere Texte zu schreiben wird so zu einer Tortur. Es muss natürlich wieder so funktionieren, dass ich die Markierung wieder an der Stelle sehe, wo auch das Programm sie sieht. Momentan ist der einzig mögliche Workaround, zuerst den Ein-Zeilen-Setzer zu aktivieren, den Text komplett auszuformulieren und am Ende…
1 vote -
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Panel type and icons are enormous
I recently upgraded Illustrator. the panels are gigantic. The type is ridiculously huge . the panels are taking up more than half my screen and I need all of them available. How do I get the panels to display nice and tiny and compact like they did before? Am I supposed to buy another graphics card and get a third monitor just to hold adobe panels? Am I really supposed to buy new glasses just for Illustrator just because Adobe can't be bothered to make things a normal type size?
1 votePlease accept my sincere apology for the inconvenience. We have implemented Scalable UI in new releases. If you are still facing this issue, please upgrade to latest version. If you still face the issue even after upgrading, Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.
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Working file getting corrupted after installation of new graphics card
Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.
1 voteHi,
it is less likely a graphics card will corrupt a file. We will need deeper investigation,
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.
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