7670 results found

1. Failure to Launch on OS X 10.12 (Sierra)

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
   terminating with uncaught exception of type devtech_private::OSStatusException
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fff980ad420 abort + 129
   3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
   4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
   5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
   7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
   8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
   9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
   10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
   11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
   12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
   13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
   14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
   15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
   16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
   17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
   18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
   19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
   20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
   21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
   22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
   23 dyld 0x00000001021ae036 dyldstart + 54

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

2. zoom tool?

   did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.

   After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Raghuveer responded

   Hi,
   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

   Thanks.

4. File preview is corrupted, when bottom layer is hidden

   All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

   Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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5. Mooving slow elements together

   When we want moving all objets together, it's very slow

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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6. Shadows Render as Boxes on Re-Open

   Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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7. Cannot delete primary scratch folder dialogue box on quit

   A dialogue box appears on quit saying "Cannot delete primary scratch folder"

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8. Illustrator scales down pasted snagit captures

   Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.

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9. Disappearing Content

   After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.

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   Completed (Comments Open)  ·  1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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10. Illustrator Freezes + This Website Broken

    So I open an .ai in the latest version of Illustrator, everything works. I open another .ai file, everything freezes / stops working. I need to use Task Manager to close Illustrator. I reinstalled it, same issue.

    Regarding the website, when I click in Illustrator to submit a bug, it sends me to https://illustrator.uservoice.com/ where the 'Bug' button does not do anything. Are you for real, Adobe?!?!

    I managed to do a video here: https://www.youtube.com/watch?v=4rTNATEzgjk - but of course, this time the program did not freeze.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

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12. Bounding box is incorrectly displayed on multiple highdpi displays

    When using multiple monitors with different Hi-DPI settings on Windows OS, the bounding box for the selected item is sometimes displayed incorrectly.
    I work on a dual display setup: my primary monitor is a 15.6inch 4K display @ 200% DPI scaling settings, and my second monitor is 24inch 2560*1440 display @ 125% DPI scaling.
    When working on a larger second monitor, the bounding box for a selected item is displayed at an incorrect position, which makes the work very difficult.

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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13. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

    .NormalCharacterStyle
    {
    font-family : Trade Gothic;
    font-size : 16px;
    line-height : 37px;
    color : #668082;
    color : rgb(102, 128, 130);
    }

    Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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14. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. Restart Illustrator

    6. Open up the "ProPhoto RGB" file first,
       then open up the "Basic RGB" swatch panel:
       Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

    7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
       You will notice the very saturated Red, Green Cyan and Magenta

    8. Open up the "sRGB" file next
       Note that the "Basic RGB" swatch panel does not change colour.
       Screen grab and paste into Paint and compare.

    9. Now close down Illustrator and repeat the process,
       but this time open up in the opposite order:
       "sRGB" first
       "ProPhoto" second

    You will notice this time that the "Basic RGB" swatch panel is not so saturated,
    and now matches the first file opened "sRGB".
    switching between panels does not change the colour of the "Basic RGB" swatch panel.
    Screen grab the "Basic RGB" swatch panel and paste into paint,
    and compare .. you will notice the change of color.

    The "Basic RGB" swatch panel should change colour as you switch between files that are open.
    It doesn't. This is a bug.

    You can change the "Colour Settings" so that the working space profile is "sRGB":
    Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
    and repeat the stages above and you get the same issue.

    You should not have to shut down illustrator, for the swatches panel to pick up the new colours
    as you switch between open files on the tab.

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. … more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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15. Scale not auto highlighting input box

    CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The bug is fixed in the latest versions

16. Crazy jibberish at various zooms

    zooming in and out get funky lines everwhere.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Adobe Illustrator CC 2017 SDK Download Page Broken (404)

    Here is where the download Link should be but the page returns a 404.

    http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    you seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
    Please use this link https://console.adobe.io/downloads/ai to get the SDK.

    If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
    Link to join the pre-release program: http://adobe.ly/1Q3rCPI

18. 100% black will not output to film as 100%

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6 but have had this issue since CS5. This appears to be an Illustrator bug.

    Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6… more

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    Need More Info  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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19. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

    Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
    Example file:

    https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator