7711 results found

1. Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ

   Windows版27.3.1+MS-IMEが現行版（旧バージョンにしていない）の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします

   1. Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態（デフォルト状態）
   2. 27.3.1で新規ファイルを作成する
   3. Ctrl+マウスホイールで横スクロールを繰り返す

   この操作のみでフリーズし、一切の操作がきかなくなります。

   「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。

   こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
   https://adobe.ly/3Jna2rU

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  PCM Megumi responded

   製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。

   バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇‍♂️

2. Crashing on First Action in New Artboard

   Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

   ---

   System Components:

   Operating System Windows v.10.0.22621.1

   No conflicts to report.
   

   Video Intel(R) UHD Graphics v.27.20.100.9664

   No conflicts to report.
   

   Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

   No conflicts to report.
   

   Audio Intel(R) Display Audio v.10.27.0.10

   No conflicts to report.
   

   Audio NVIDIA High Definition Audio v.1.3.40.14

   No conflicts to report.
   

   Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Network Killer E3000 2.5 Gigabit Ethernet Controller v.10.57.330.2022

   No conflicts to report.
   

   Network Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) v.22.200.2.1

   No conflicts to report.
   

   Network Microsoft Kernel Debug Network Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.22621.1

   No conflicts to report.
   

   Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.22621.1

   No conflicts to report.
   

   Network Realtek USB GbE Family Controller v.11.13.420.2023

   No conflicts to report.
   

   Network WAN Miniport (IKEv2) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (IPv6) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (L2TP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (Network Monitor) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPPOE) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (PPTP) v.10.0.22621.1

   No conflicts to report.
   

   Network WAN Miniport (SSTP) v.10.0.22621.1

   No conflicts to report.
   

   ---

   Debug database settings:
       AdobeCleanFontSize:              Current: 11 Default: 12
       UseAdobeCleanFont:           Current: false Default: true
       assert.enabled:              Current: true Default:
   

   Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:

   ---

   System Components:

   Operating System Windows v.10.0.22621.1

   No conflicts to report.
   

   Video Intel(R) UHD Graphics v.27.20.100.9664

   No conflicts to report.
   

   Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

   No conflicts to report.
   

   Audio Intel(R) Display Audio v.10.27.0.10

   No conflicts to report.
   

   Audio NVIDIA High Definition Audio v.1.3.40.14

   No conflicts to report.
   

   Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

   No conflicts to report.
   

   Audio Realtek(R) Audio v.6.0.9394.1

   No conflicts to report.
   

   Network Killer E3000 2.5

   … more
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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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3. Crash after moving complex artwork outside the artboard

   I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

   1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

   2) Turn on wire view in Illustrator (command + Y)

   3) select with lasso all points that are on the artboard

   4) switch to select tool (V)

   5) Start to move objects outside of the artboard. Within 1 to 10 moves Illustrator crashes.

   I'm going to test the same files on PC with Windows on both Illustrator 27.2 and 25 and I will share my observations with you

   PS I'm not using a Wacom tablet, I'm not using any tablet

   I'm testing the new release (27.2 on MacOS) before the whole company can safely move to the new environment. I basically can crash the whole software in a few seconds. What I need to do is:

   1) I need to open a big file - I've used files 23.5 MB, 43MB, 64.7 MB, 15.1MB (the files have been created in previous versions of Illustrator ).

   2) Turn on wire view in Illustrator (command + Y)

   3) select with lasso all points that are on the artboard

   4) switch to select tool (V)

   5) Start to move objects outside of the… more

   11 votes

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   1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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4. Share does not support opacity mask

   The new Share for review does not display correct if there is opacity mask. I had open distressed texture tutorial from the Discover Panel and was eager to test Share for review … result was a black screen since this was below the group that had an opacity mask.

   I added other element they were visible but not the elements that had opacity mask. Releasing Opacity Mask and the review works as normal.

   2 votes

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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5. Glitchy Selection of simple rects, freezes, lags

   I haven't used Illustrator for some years.. you can check my previous posts with great ideas and upvoted.

   And now I just back to Illustrator, installed it trial on a fresh macOS MacBook and got this lags, video attached.
   I just created empty document, with a couple rects and when I try to select any it lags like a crazy, everything is jumps, freezes etc.

   I found also the same here https://www.youtube.com/watch?v=NVi62donWCw

   I have latest macOS up to today and just installed Illustrator firstly on my MacBook Pro M1.

   • 

   4 votes

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   1 comment  ·  Selection  ·  Delete…  ·  Admin →
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6. Selecting all objects on layer via Layers panel not recognized by Intertwine

   AI 27.5
   Go to Layers panel
   Click target button for Objects layer (to select all paths on that layer)
   Choose Object > Intertwine... note that Make is gray
   Instead, in Layers panel click to select first object and Shift + click to select last object. Object > Intertwine > Make is available

   • 

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   5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Don't use the Target column to select all object in a layer, use the Selection column in Layers panel instead.

   The longer discussion is in comments.

7. 「Illustratorの編集機能を保持」の不具合？ / trouble of "preserve illustrator editing capabilities"

   １．OS / version
   OS: Windows 10 Pro
   version: 28.0 (64bit)

   ２． 問題が発生したときに実行していた手順
   Steps taken when the problem occurred

   (1) ファイル編集
   Edit file
   (2)「別名で保存」（ファイルの種類：svg）
   "Save As" (file type: svg)
   (3)「svgオプション」で「Illustratorの編集機能を保持」を選択
   Select "preserve illustrator editing capabilities" in "svg Options"
   (4) Illustratorを閉じる
   Close Illustrator
   (5) 同じファイルをIllustratorで開き、編集
   Open the same file in Illustrator and edit
   (6)「保存」（上書き）
   "Save" (overwrite)
   (7) Illustratorを閉じる
   Close Illustrator
   (8) 同じファイルをIllustratorで開くと、エラー発生&編集機能破損？
   When the file was opened in Illustrator, an error occurred and the editing function was corrupted.

   最初の保存の時点で「Illustratorの編集機能を保持」を有効にして保存していたのに、編集や上書き保存をしているうちにIllustratorの編集機能が保持されなくなってしまっていると考えています。

   ３． 想定していた結果
   編集機能が保持されている
   エラーが発生しない

   ４． 実際の結果
   　編集機能が壊れている
   　「フォントの問題」がでる。

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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8. When a crash happens, the Recent Files lists get reset to the state they had on launch

   File > Open Recent Files list and a Recent files at home screen don’t get recorded somewhere safe as soon as a document gets opened.

   So each time Illustrator crashes (and sadly it’s a ordinary way and the only reason for Illustrator to get relaunched), both lists get lost — Illustrator shows them in the state they had when the program was closed successfully.

   Illustrator should update and store these lists as soon as they change and don’t loose them on crash.

   •  

   20 votes

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   9 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. GPU performance not detected (unavailable)

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display Adapter[0] PrimaryMonitor: 1
   Display Adapter[1] VendorID: 1002
   Display Adapter[1] DeviceID: 73df
   Display Adapter[1] SubSysId: 16c21043
   Display Adapter[1] Revision: 195
   Display Adapter[1] DedicatedVideoMemory: 11987
   Display Adapter[1] DedicatedSystemMemory: 0
   Display Adapter[1] SharedSystemMemory: 7887
   Display Adapter[1] Attached Monitors: None
   Display Adapter[1] PrimaryMonitor: 0
   Display Adapter[2] VendorID: 1414
   Display Adapter[2] DeviceID: 8c
   Display Adapter[2] SubSysId: 0
   Display Adapter[2] Revision: 0
   Display Adapter[2] DedicatedVideoMemory: 0
   Display Adapter[2] DedicatedSystemMemory: 0
   Display Adapter[2] SharedSystemMemory: 7887
   Display Adapter[2] Attached Monitors: None
   Display Adapter[2] PrimaryMonitor: 0
   ActiveDriverIndex: 0
   Driver[0] Name: AMD Radeon(TM) Graphics
   Driver[0] Driver Version: 27.20.22001.24003
   Driver[0] Driver Date: 20211215000000.000000-000
   Driver[0] Adapter RAM: 512
   Driver[0] PNP DeviceID: PCI\VEN1002&DEV1638&SUBSYS16C21043&REVC4\4&12C9051D&0&0041
   Driver[0] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   Driver[1] Name: AMD Radeon RX 6800M
   Driver[1] Driver Version: 27.20.22001.24003
   Driver[1] Driver Date: 20211215000000.000000-000
   Driver[1] Adapter RAM: 4095
   Driver[1] PNP DeviceID: PCI\VEN1002&DEV73DF&SUBSYS16C21043&REVC3\6&1BE0D0F&0&00000009
   Driver[1] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   DefaultEnableGPU: 1

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display… more

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   2 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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10. ファイル保存時のファイル名編集ポップアップで十字キーを使うとポップアップが落ちる

    1. MacOS Ventura 13.0／Adobe Illustrator 26.3.1
    2. Illustratorファイル保存時にファイル名変更欄でのカーソル移動および保存先フォルダを選択するため，十字キーを押した．
    3. 十字キーに従ってカーソルを移動させたり，フォルダを移動したりできる.
    4. どの十字キーを押しても，ポップアップ画面が落ちた．
    5. なし
    7 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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11. RGB colors keep changing on their own

    RGB colors keep changing on their own. File is open and after a while the rgb colours have changed. They become duller and keep needing to be reset. I have set the file up in rgb web mode. Have checked the color profile to rgb also. This makes illustrator almost unusable. Can't send file to client without having to go through every color to make sure it hasn't shifted. Serious bug issue that has been reported on before in 2022

    1 vote

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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12. Dissapearing controls

    My controls are dissapearing. Attached is a screenshot.
    I can select elements on the graphics but cannot see any buttons.
    Seems to be happening at random times. I have tried using 3 different PCs now and it happens on all 3.
    AI version: 26.5
    OS: Windows 10 Enterprise version 10.0.19042 Build 19042.

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    16 votes

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    17 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

13. FONTS and text REMOVED

    Text removed. Sometimes its happens to me hat I open a file and all text is removed, fonts no showing up, but the text is not there any more. I can see there are text elements but are empty of text.

    1 vote

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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14. Illustrator UI Scaling Issue

    I am currently using Illustrator version 27.3.1 on a modern Lenovo laptop and the UI is far too small and hard to see. I have had this same problem now for the last few years of updates of the program. I have searched this issue many times and have tried all the solutions that have been offered by the community support and none of them work. Has there been a solution for this issue developed yet?

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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15. impossible d'effectuer l'opération en raison d'une erreur indéterminée. [!now]

    Bonjour. erreur se produisant à l'enregistrement. erreurs se répétant depuis 15 jours sur différents fichiers et sur différents comptes Ai de la société. Adobe Illustrator 27.8.1 64-bit sous Windows

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. File get corrupted after save

    Description:
    I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

    Illustrator ver. 27.9
    O.S: Windows 11

    Steps to reproduce:
    1. Open the attached file
    2. Click on the open button

    Expected result: The file is opened with all the original elements available
    Actual result: The file only contains the artboards and these are not editable

    Description:
    I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

    Illustrator ver. 27.9
    O.S: Windows 11

    Steps to reproduce:
    1. Open the attached file
    2. Click on the open button

    Expected result: The file is opened with all the original elements available
    Actual result: The file only contains the artboards and these are… more

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    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Incorrect word count via script

    At some point (I think v27) Illustrator has changed its word counting/division algorithm.

    So, where previously the results were sensible:
    "This.Was.Four.Words" — word count: 4
    "This.Is.3.Words" — word count: 4
    "I.WF05f.07.AB.000" — word count: 5
    "I.WF05f.AB.07.000" — word count: 5

    In version 27.4 the results are now confused:
    "This.Was.Four.Words" — word count: 1
    "This.Is.3.Words" — word count: 3
    "I.WF05f.07.AB.000" — word count: 4
    "I.WF05f.AB.07.000" — word count: 2

    For a discussion on the topic, and a testing script, see this thread.

    Note: maybe this bug was introduced while fixing this bug.

    6 votes

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    1 comment  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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18. Auto-recovery gets disabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled

    1 vote

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. 別名で保存を押しても反応がない

    別名で保存を押しても反応がない。
    複製を保存しかできない。

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. 線と塗りが黒のテキスト選択時にカラーパネルを変更するとパネルの挙動がおかしくなる

    ①
    PC：Mac Studio M1 MAX / OS Ventura 13.4と13.5
    Illustrator：26.5.3と27.7で同じ現象を確認

    ②線と塗りにC0Y0M0K100が適応されているテキストを選択した状態で、カラーパネルをCMYKからグレースケールに変える。

    ③C0Y0M0K100からK100になる。
    ④見た目は黒だがカラーパネルはK=0になってしまっている。
    　修正しようとするとオブジェクトが白になってしまう。

    補足：グレースケールからCMYKパネルに変更した時も黒から白になります。ちなみにアピアランス設定で塗りと色を黒にして同じ操作をすると問題なく黒のままでした。

    既出でしたら申し訳ございません、ご検証宜しくお願いいたします。

    • 

    2 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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