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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8148 results found

  1. I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!

    I saved my file. Next day I see, artboard 3 with all its contents have vanished!! I never deleted the page!

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Admin →
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  2. Outline View is not working in v29.0

    When I try to switch from GPU Preview to Outline View, the screen flickers and remains on GPU Preview. The name in the menu changes, but the screen doesn't.

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Menu selection of window stuck after clicking on "Font" without selecting further option

    After selecting the menu item "window" → "Font" (without the sub-menu) the menu freezes. No further access to the program possible. After ending the program (OS - option, not program option) the window with the document disappeared (without asking for saving), the menu remained on screen (see screenshot). Only forced ending worked.
    Illustrator 28.5
    Mac OS Sonoma 14.5
    MacBook Pro, M1 Pro, 16 GB memory

    3 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Intertwine unknots in places on Expand Appearance and PDF Asset Export

    In Illustrator 28.5 (macOS 14.5, intel)
    • Create intertwine from paths with 2 strokes (lower is black and greater weight)
    • Either use Object > Expand Appearance or use Asset Export to create PDF
    • Several crossings reverse on some Intertwine objects.

    2 votes

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    3 comments  ·  Clipping, Intertwine  ·  Admin →
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  5. Bullets and Numbering characters disappear when outlining font

    As per my title - If I use bullets and numbering in a text box, when I outline the text in the text box the bullets and numbering completely disappear.

    51 votes

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    25 comments  ·  Type, Fonts, Text  ·  Admin →
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  6. Distortions / pixelation when Space bar is held and mouse pointer moved

    When I press and hold space bar and move the mouse pointer to navigate the screen, the distortions / pixelation appear and make it it difficult to work. Please help. I tried reinstalling AI and ran windows update.

    OS: Windows 11 Home
    AI version: 29.0 (64 bit)

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Spinning wheel when switching between documents if something is selected in the document.

    I've noticed that if an object is selected in any document then switching to that document will cause the spinning wheel of death for about 5-10 seconds. If nothing is selected then the switch will happen immediately, like it should do.

    Mac OS Ventura 13.6.1 running illustrator 28.7.1

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  8. Illustrator crash when saving on cloud, and the file did not recover

    SOS. Recovery should work every time.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  9. Illustrator desktop version 27.8 Error message [UKCO] after update on 8-3-2023

    I get the following error message upon starting up Illustrator desktop.
    "The operation cannot complete because of an unknown error. [UKCO]"
    The app opens and I can create a new doc but the message keeps popping up.
    For now I'm reverting back to a previous version.

    27 votes

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    20 comments  ·  Launch  ·  Admin →
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  10. グラデーションツールでの操作がヒストリーパネル上で「取り消し」として登録される。

    macOS13.6.7
    Illustrator ver.28.6

    再現手順
    1. 任意の図形にグラデーションを適用する。
    2. グラデーションツールを選択肢1のオブジェクトのグラデーションを調整する。
    3. ヒストリーパネル上では「取り消し」として登録される。

    期待する結果
    グラデーションパネルでの操作と同様に「グラデーション」と登録される。

    実際の結果
    ヒストリーパネル上では「取り消し」とし登録されるため、グラデーション処理を行ったものかどうかが判別できない。

    これもヒストリーパネルが装備された当初からの不具合です。英語版では「undo」と表示されますので全ての言語版において発生している不具合だと考えられます。

    3 votes

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    1 comment  ·  Gradients  ·  Admin →
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  11. Modal is blocking click events

    Modals from properties panel is blocking clicking inside Illustrator & won't disappear unless escape / space is pressed (depends on the modal box). Fresh install & restarting Illustrator didn't help.

    Illustrator 2025 29.0
    MacOS 15.0.1

    1 vote

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    1 comment  ·  Properties Panel  ·  Admin →
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  12. Incorrect object size when exported to SVG - Illustrator v 28.4.1

    The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
    Attached is the code generated by 28.3 and 28.4.1 of the same design.
    Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

    3 votes

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    6 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Vertical Scrollbar Malfunction with Tablet

    I am on a Windows PC running Windows 10 Pro 22H2. I have been having this issue in Illustrator since version 28. I DID upgrade to version 29.1 and it still persists.

    I am using a Huion Kamvas Pro 16 GT with the latest driver (15.7.6).

    What is occurring is when I use the drawing tablet stylus to manually scroll the vertical scrollbar by grabbing the cursor with the stylus, Illustrator fails to stop scrolling even when removing the stylus from the cursor. Simply dragging the pen stylus across the screen causes everything to scroll wildly. The mouse will not…

    1 vote

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    0 comments  ·  Actions  ·  Admin →
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  14. Bug: exporting SVG's via exportFile(fileObjSingle, ExportType.SVG, svgOptions). has completely changed since 28.4

    (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

    The following examples are exported with:

    doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

    The SVG option for the format of the SVG is STYLEELEMENTS.

    See attached captures for the differences.

    There are many many changes:

    • the style definitions are handled differently
    • ID's now strip out characters like / or < instead of replacing them with entities
    • the original names are included via data-name tags
    • the comment from the 2nd line is now gone
    • clipping paths are handled differently

    I have built a complex program…

    6 votes

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    3 comments  ·  SDK and Scripting  ·  Admin →
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  15. Illustrator window moves behind all other windows when you reposition the frame

    When selecting a window in Illustrator it immediately falls to the background as I move it around. VERY obnoxious.. this is also happening in Photoshop.

    Mac Studio, 64gb, Ventura 13.2.1, latest version of AI and PSD.

    30 votes

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    35 comments  ·  User Interface  ·  Admin →
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  16. 填充转描边问题

    同一个图形在大画布中填充转描边出现异常；在常规画布中正常。
    如视频及文件。
    这里无法上传AI文件，文件在下面评论区。

    2 votes

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. ビットマップ系の効果を適用したオブジェクトをコピーする際に低解像度で処理される

    macOS13.6.3/iMac27inch/intel/AMD Radeon5300 4GB
    Illustrator ver.26.5〜

    再現手順
    1.環境設定で「リアルタイムの描画と編集」をオンにする。
    2.任意のオブジェクトを作成し、「効果→スタイライズ→ぼかし」を適用する。
    3.グループ選択ツールで選択しドラッグを開始。ドラッグ中はリアルタイム描画の低解像度表示となる。
    4.ドラッグ中にoptionキーをプレス。そのまま任意の位置までいどうする。
    5.ドラッグを終了すると当該オブジェクトがコピーされる。通常の移動ではドラッグ終了時に適切な解像度でのレンダリングが行われるが、途中からoptionキーをプレスした場合適切なレンダリング結果とならずリアルタイム描画の状態のままとなる。

    期待する結果
    通常の移動時と同様適切な解像度での結果表示となる。

    実際の結果
    移動中の低解像度の表示のままの結果が得られる。

    回避方法。
    「リアルタイムの描画と編集」を外してリアルタイムの描画をさせないか、ドラッグ開始前にoptionキーを押しておく。

    この挙動は最終的に行われる実際の解像度でのレンダリングが行われない事による不具合かと考えられます。この影響は
    スタイライズに含まれる「ぼかし」「ドロップシャドウ」「光彩」や３Dとマテリアル等のビットマップレンダリングが伴う処理で出ます。今回はoptionショートカット利用のコピーという条件ですが、他にも発生条件が存在するようにも思います。
    何にしろ、低品質でデータが保持されると印刷事故に直結します。早急にご対応頂きたいものです。

    9 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. An unknown error occurred, recovery failed

    I spend whole day to make my product finish, but the errors that occurred and everything was not be saved... it is really bad

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Overprint is activated (but not checked on) when exporting jpegs or png on symbols

    In the last two versions of Illustrator (28.4.1) and on, exporting artboards as JPEGS or PNGs does not work properly. Only happens when dynamic symbols are used within the artwork. It looks as if the overprint feature is activated, but those boxed are not checked on any elements of the symbols. This is not an issue on 28.3 version.

    Attaching two examples of exporting as jpegs. One in 28.3 version, the other in the two later versions.

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Missing diacritical marks in layer names

    CONCERNS POLISH SPEAKERS: I have found a bug in the layer panel: when naming layers, some diacritical marks are omitted (the problem does not occur in the layer palette options - there you can name layers using all the necessary diacritical marks).
    [WINDOWS 10 / AI 2024–2025]

    1 vote

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    0 comments  ·  Layers  ·  Admin →
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