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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. 'Crop Image' shows incorrect dimensions

    When you crop an image, the 'Crop Image' function displays the final dimensions.

    However, these dimensions are wrong.

    It seems that 'Crop Image' is showing the dimensions rounded to the whole number, without actually cropping the image to a whole number.

    Crop Image should display the correct dimensions, otherwise this function is useless.

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  2. Type on path not converting to outline

    Operating System: OS X Ventura 13.4.1 (c) (22F770820d)
    Version of Illustrator: 27.7

    I have an artwork which includes some type on a path (circle). When I go to send the file to a printer (PDF), I always outline the text as we've had issues in the past. For this artwork I've selected all the content and selected 'Convert to Outline', which has worked fine on all the type except the type on a path elements which just disappeared. I restarted Illustrator, but this didn't solve the problem.

    The Type on a Path was part of a group, so I then…

    2 votes
    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. Opening file doesn't show canvas until minimize/maximize app window

    The welcome screen options to launch recent files look fine. But it can take a few double clicks to actually open the file. And when it does open, it looks like it freezes (but doesn't freeze) but it shows the UI but where the canvas should be still shows the welcome screen. No matter whether I wait a few seconds or a few minutes, to see the canvas, I need to click the maximize/restore button to shrink the window. The app has to adjust the UI and canvas for the smaller window and starts showing the canvas.

    Screencast of the…

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  4. Stroke Inside is unchangeable on a compound shape

    If you make a compound shape from two paths with strokes set to Inside, then this is retained for the compound shape and shown in the Appearance panel, but it's not reflected in the Stroke panel and it can't be changed there.

    7 votes
    0 comments  ·  Strokes  ·  Admin →
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  5. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote
    0 comments  ·  Images, Links  ·  Admin →
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  6. パス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています

    Adobe Illustrator
    いつのバージョンからかパス及びアンカーポイントをダイレクト選択ツールで移動する際の精度が落ちています。
    ピンポイントで移動したい場所へ移せず、少しずれてしまいます。

    動作環境
    ・illustrator(28.2)
    ・Windows 11

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  7. Multiple renames of the work area cannot be sequenced

    Multiple renames of the work area cannot be sequenced
    For example: A-1, A-2...and so on
    The version before the update can be done.

    1 vote
    3 comments  ·  Documents and Artboards  ·  Admin →
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  8. Ai crashes (hangs) after installing (and selecting) Google Noto Color Emoji font!

    Since Ps has added NCE (Noto Color Emoji) font, Ai doesn't recognize it! I downloaded the font from GFont (NCE v2.038). After installing (for "All users"), whenever I select the NCE font in Ps or Ai, those apps crash (hang)!

    If I uninstall the font (which I downloaded from GFont, not the Ps native installed one) and reinstall Ps, the font works OK, but again it doesn't appear in the Ai font list!

    I posted some screenshots there:
    https://community.adobe.com/t5/illustrator-discussions/google-noto-color-emoji-font-in-ai/td-p/13523581

    16 votes
    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  9. Illustrator Freeze completely and I have to restart the app

    Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  10. Libraries panel and Properties panel disappear

    When I click on either the property or library panels they disappear. I have to go up to the view menu option to retrieve them again.

    2 votes
    1 comment  ·  Properties Panel  ·  Admin →
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  11. Replacing ': ' (a semicolon followed by a space) leads to doubling the next symbol

    As discussed at https://community.adobe.com/t5/illustrator-discussions/illustrator-27-5-quot-find-and-replace-quot-issue/td-p/13765176

    If you use Find And Replace to find any combination which ends with a semicolon followed by a space, like in 'Test: ', using Replace All will double the next character after the space in all matches.

    For example, replacing 'Test: ' (with a space at the end) with nothing in 'Test: 80%' gives '880%'.

    Single Replace works fine.

    Original report by sevenK

    3 votes
    3 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Incorrect handling of mouse clicks on the Home Screen

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),…

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. Hiding a layer doesn't hide the guides

    Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
    since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all…

    7 votes
    4 comments  ·  Layers  ·  Admin →
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  14. Illustrator 23 and 24 Lags and Crashes

    My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.

    We have issues opening files as well.

    we have:
    uninstalled, reinstalled
    reset our preferences
    Updated drivers
    and
    tried ctrl + alt +shft open to save a safe version.

    nothing has worked. we can't even go back to previous versions because now we get the same issue with them.

    Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM

    ADB-32786460-L2Z6
    CRM:06414000006108

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  15. The work area moves by itself

    The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  16. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes
    26 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  17. Align to artboard can't change to Align selected objects

    The default Align Artboard button cannot be changed to Align selected objects.
    The version I am using is 28.0, mac system. I can't perform the point alignment operation, it will automatically perform the 'Align Artboard' function. 'Align' is a frequently used feature, so please fix it as soon as possible. Thanks

    1 vote
    1 comment  ·  Align, Distribute  ·  Admin →
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  18. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  19. Make it possible again to move Text by its Anchor Point

    When Text is baseline shifted, it is no longer possible to move the Text Object by grabbing its Anchor Point, unfortunately.

    Please repair that.

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. Error al procesar la apariencia de objeto al momento de aplicar el efecto 3D

    Al momento de aplicar el efecto 3D a un objeto, me aparece "error al procesar la apariencia de objeto". Ya intenté volver a instalar Illustrator y otras sugerencias, pero el error persiste. Aclaro que antes si me funcionaba, y de un momento a otro dejó de hacerlo.

    2 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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