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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7927 results found

  1. Rectangle tool properties doesn't work with mouse

    Rectangle tool properties doesn't work with mouse.
    Illustrator v28 .0. Windows 11 Home Operating system version 22621.2283

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  2. Keyboard Shortcuts Issue

    I've encountered a bug where keyboard shortcuts, such as Ctrl+C, Ctrl+V, and Ctrl+Z, are not functioning correctly. This issue is happening consistently.

    2 votes
    1 comment  ·  Actions  ·  Admin →
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  3. Métodos abreviados de teclado

    No funciona ningún atajo de teclado, la opción "valores por defecto de Illustrator" está vacía.

    2 votes
    1 comment  ·  Other...  ·  Admin →
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  4. Toggling Layer Visibility now Lags Greatly with each New Layer Added after introduction of Search to Layers

    In May 2022 (before Search Layers was added for example) you could have a file with 2600 layers and toggle the visibility on and off in less than a second. Now in June 2023 the same type of file takes 30 seconds to toggle the visibility of a single layer.

    Here's how to reproduce the BUG that has been introduced into ILLUSTRATOR now:

    I'm using a - Windows 10 Desktop
    Illustrator v 27.6.1
    ASUS Laptop with 40 GB of RAM
    1TB SSD drives and plenty of scratch disk and page file space.

    Reproduction Steps:

    1. create a new Illustrator document 1920x1080
    2. …
    3 votes
    2 comments  ·  Layers  ·  Admin →
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  5. Black objects in clipping mask are not exported to SVG

    Hi,

    I created two same artboards with rectangle and text in clipping mask (the mask is important). The only difference is fill of objects – one is black and second red. Then I exported both artboards to SVG using Export for Screens feature (setup attached, but any other setup produces same result). Red version is exported correctly but the black one creates empty SVG file.

    I checked SVG code of both files. If the object has any color except of black, code will include fill parameter for each object. But if object is black, code will skip the fill parameter…

    3 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Pattern problem when making PDF

    Artist created an ILL file in 27.9 version, using Pattern Swatches and also used a transparency on that pattern in the art. When PDF is created and opened, I get an error:
    "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem."

    The pattern does not display at all along with this display in Acrobat.

    I did a test and replaced my version of 27.9 ILL to version 27.0. And it works perfectly. PDF does not flag an issue and RIPS properly as well.…

    1 vote
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  7. Error on Start up

    I am getting this error message every time I open Illustrator. Everything is working fine as usual.

    I am using 27.9(64 bit) version

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  8. status bar

    상태바를 화면의 원하는 곳으로 옮길수가 없어요.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  9. EPS color bug

    Adobe illustrator keeps changing the colors of .eps images that I link. Both profiles are set to RGB so that should not be a problem.

    See also: https://community.adobe.com/t5/illustrator-discussions/adobe-illustrator-changes-colors-in-linked-images/m-p/13733239

    3 votes
    5 comments  ·  Images, Links  ·  Admin →
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  10. Changing the Transparency removes brush

    When I have several lines applied with a Pattern Brush and change the transparency of those lines to 50%, everything is fine. As soon as I return to 100% opacity, the Pattern Brush is completely removed and I have to reapply it.

    4 votes
    3 comments  ·  Brushes  ·  Admin →
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  11. Share for a review can't update

    When I try to update the file In Illustrator so the last changes are applied I get this message: there was an error updating the artefact. It happens occasionally but when I try second time to update mostly it works. This is the first link I cannot update for a review, I have at least 10 other jobs I share with 20 other people and they all work.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Zniknął pasek narzędziowy.

    Zniknął pasek narzędziowy. Z Illustratora BETA i z wersji stabilnej. Dopiero po przeinstalowaniu Illustatora w wersji stabilnej pasek narzędziowy powrócił w wersji stabilnej. W BETA nadal brak paska.

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  13. Faulty upscaling of 3D object

    1. Windows 11 latest stable release
    2. Illustrator 29.9 (Desktop)
    3. I applied the 3D effect » Extrude & Bevel to my logo design then upscaled it to maximum size as I need exported large raster png of the logo design, but when I upscaled it it just couldn't handle the size as you can see in the attached screenshot below.
    4. To be able scale the 3D graphics without any limitations, damaged graphics
    2 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  14. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  15. Copied a guide line and Illustrator crashed

    When I copy a guide line, Illustrator crushes.
    Illustrator app uses all of RAM and CPU source.
    Using Ctrl+C or copy button caused this problem.

    Operating system: Windows 11, 10400+P400, 64GB RAM
    Illustrator version: 27.9 & 27.81

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  16. All controls in Print dialog are disabled when printing a new file

    When I create a new doc, the first time I want to print with a predefined print settings, nothing appears cheeked in the window. No previsualization too.
    I must check "Finish" and reprint for having the normal window with all functionality.

    1 vote
    1 comment  ·  Print  ·  Admin →
    How important is this to you?

  17. BRUSHES DUPLICATE

    If duplicate an existing brush (calligrafic on user choice) to change settings is unable to save the new one. The button SAVE doesn't work.

    2 votes
    7 comments  ·  Brushes  ·  Admin →
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  18. text deleted and exporting empty

    This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
    When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
    When you try and save the ilustrator file it shows the error you see.

    I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to…

    1 vote
    7 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. "Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM

    Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.

    Macbook Pro/2019, Intel, macos 10.15.7

    3 votes
    5 comments  ·  Performance  ·  Admin →
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  20. Can't Delete User Defined Swatches

    I can't seem to find a way to delete my user defined swatches (or brushes) from the adobe library. Even when i look in my Mac Library folder I can't find where they are stored to delete them that way. I've tried saving over them with new ones by the same name but that just duplicated them. It would be nice if there was an easier way to organize + delete swatches, but I feel like Adobe makes a lot of features unnecessarily complicated.

    6 votes
    2 comments  ·  Cloud, Libraries  ·  Admin →
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