5935 results found

1. Incorrect object size when exported to SVG - Illustrator v 28.4.1

   The latest Illustrator v28.4.1 generates slightly different SVG code compared to its precursors.
   Attached is the code generated by 28.3 and 28.4.1 of the same design.
   Then the latest version of the SVG file is loaded to my laser software (Glowforge) the design ends up being much smaller than it is supposed to be, for comparison a 12 cm square will only end up being 9 cm square. The issue disappeared once Illustrator was reversed to version 28.3 and files were re-opened and re-saved.

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The problem seems to be solved with Beta 28.6.

   If you experience this problem still — please comment back.

2. Vertical Scrollbar Malfunction with Tablet

   I am on a Windows PC running Windows 10 Pro 22H2. I have been having this issue in Illustrator since version 28. I DID upgrade to version 29.1 and it still persists.

   I am using a Huion Kamvas Pro 16 GT with the latest driver (15.7.6).

   What is occurring is when I use the drawing tablet stylus to manually scroll the vertical scrollbar by grabbing the cursor with the stylus, Illustrator fails to stop scrolling even when removing the stylus from the cursor. Simply dragging the pen stylus across the screen causes everything to scroll wildly. The mouse will not regain control either. Everything scrolls wildly even when using the mouse.

   This is ONLY resolved by going into Preferences > Devices and then unchecking "Enable Wacom". Then everything works normally, but I no longer have pressure sensitivity.

   I have read other forums and find that this is NOT a Huion issue as it occurs with Wacom and XP-Pen tablets as well. I find it ridiculous that I have to pay so much every year to a company for buggy software that I can not use properly.

   I am on a Windows PC running Windows 10 Pro 22H2. I have been having this issue in Illustrator since version 28. I DID upgrade to version 29.1 and it still persists.

   I am using a Huion Kamvas Pro 16 GT with the latest driver (15.7.6).

   What is occurring is when I use the drawing tablet stylus to manually scroll the vertical scrollbar by grabbing the cursor with the stylus, Illustrator fails to stop scrolling even when removing the stylus from the cursor. Simply dragging the pen stylus across the screen causes everything to scroll wildly. The mouse will not… more

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   0 comments  ·  Actions  ·  Edit…  ·  Delete…  ·  Admin →
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3. Bug: exporting SVG's via exportFile(fileObjSingle, ExportType.SVG, svgOptions). has completely changed since 28.4

   (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

   The following examples are exported with:

   doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

   The SVG option for the format of the SVG is STYLEELEMENTS.

   See attached captures for the differences.

   There are many many changes:

   • the style definitions are handled differently
   • ID's now strip out characters like / or < instead of replacing them with entities
   • the original names are included via data-name tags
   • the comment from the 2nd line is now gone
   • clipping paths are handled differently

   I have built a complex program over many years that depends on special characters in the SVG ID's, and it is now completely broken.

   Does anyone know how to get back the previous SVG export format?

   Does anyone know if this is a bug that will be fixed?

   (macOS & Windows, latest versions) Beginning with Illustrator 28.4, SVG files exported via Javascript are in a very different format.

   The following examples are exported with:

   doc.exportFile(fileObjSingle, ExportType.SVG, svgOptions);

   The SVG option for the format of the SVG is STYLEELEMENTS.

   See attached captures for the differences.

   There are many many changes:

   • the style definitions are handled differently
   • ID's now strip out characters like / or < instead of replacing them with entities
   • the original names are included via data-name tags
   • the comment from the 2nd line is now gone
   • clipping paths are handled differently

   I have built a complex program… more

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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4. 填充转描边问题

   同一个图形在大画布中填充转描边出现异常；在常规画布中正常。
   如视频及文件。
   这里无法上传AI文件，文件在下面评论区。

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   2 votes

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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5. ビットマップ系の効果を適用したオブジェクトをコピーする際に低解像度で処理される

   macOS13.6.3/iMac27inch/intel/AMD Radeon5300 4GB
   Illustrator ver.26.5〜

   再現手順
   1.環境設定で「リアルタイムの描画と編集」をオンにする。
   2.任意のオブジェクトを作成し、「効果→スタイライズ→ぼかし」を適用する。
   3.グループ選択ツールで選択しドラッグを開始。ドラッグ中はリアルタイム描画の低解像度表示となる。
   4.ドラッグ中にoptionキーをプレス。そのまま任意の位置までいどうする。
   5.ドラッグを終了すると当該オブジェクトがコピーされる。通常の移動ではドラッグ終了時に適切な解像度でのレンダリングが行われるが、途中からoptionキーをプレスした場合適切なレンダリング結果とならずリアルタイム描画の状態のままとなる。

   期待する結果
   通常の移動時と同様適切な解像度での結果表示となる。

   実際の結果
   移動中の低解像度の表示のままの結果が得られる。

   回避方法。
   「リアルタイムの描画と編集」を外してリアルタイムの描画をさせないか、ドラッグ開始前にoptionキーを押しておく。

   この挙動は最終的に行われる実際の解像度でのレンダリングが行われない事による不具合かと考えられます。この影響は
   スタイライズに含まれる「ぼかし」「ドロップシャドウ」「光彩」や３Dとマテリアル等のビットマップレンダリングが伴う処理で出ます。今回はoptionショートカット利用のコピーという条件ですが、他にも発生条件が存在するようにも思います。
   何にしろ、低品質でデータが保持されると印刷事故に直結します。早急にご対応頂きたいものです。

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   9 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. An unknown error occurred, recovery failed

   I spend whole day to make my product finish, but the errors that occurred and everything was not be saved... it is really bad

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Missing diacritical marks in layer names

   CONCERNS POLISH SPEAKERS: I have found a bug in the layer panel: when naming layers, some diacritical marks are omitted (the problem does not occur in the layer palette options - there you can name layers using all the necessary diacritical marks).
   [WINDOWS 10 / AI 2024–2025]

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   0 comments  ·  Layers  ·  Edit…  ·  Delete…  ·  Admin →
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8. Can't open file / The account you signed in with doesn't have access to this file

   "Contact the owner for more info"... But I am on the owner of the file!
   People with whom I shared for Edit can also not access.
   I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!

   Can someone help!
   Much appreciated :-)

   Regards,

   Vh.

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   13 votes

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   17 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in the latest 30.5.0.102 Beta build. Please try and test.

9. Pressing Tab to Show All Palettes focuses a random third-party extension’s input on Windows

   Reported by Enisio:

   I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
   Pressing Tab activates RANDOM extension.

   This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
   When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.

   Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?

   ScripshonTrees
   Console Panel
   Jsxlauncher
   LAScripts
   ...

   Happens with Win 10 + AI 2024 — but this has been a problem since AI 2021 as far as I remember.

   Reported by Enisio:

   I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
   Pressing Tab activates RANDOM extension.

   This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
   When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.

   Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?

   ScripshonTrees
   Console Panel
   Jsxlauncher
   LAScripts
   ...

   Happens with Win 10 + AI 2024 — but… more

   9 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. PDF vector artwork exported from Fresco to desktop corrupts when opened with Illustrator

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the corrupted one, then exported that single layer as PDF from Fresco to my Mac and opened it in Illustrator but the same thing happened, only it corrupted in a slightly different way.

    I do this all the time (create artwork in Fresco and export to PDF and open in Illustrator) and this has only happened since Illustrator updated a day ago, so I can only assume that this is an update bug.

    File Attachments:
    1. This is the PDF file that I exported from Fresco to my Mac - "1. Artwork (PDF export from Fresco).jpg" - please note I have added a watermark for IP protection. This is how the artwork is supposed to look, there is nothing wrong with the file when viewing it in Acrobat or Photoshop, so the corruption doesn't happen until opening it in Illustrator. (I have highlighted the area that gets corrupted so that you can compare it to attachment 2)
    2. This is the PDF vector file after is has been opened in Illustrator for Desktop - "2. Artwork (upon opening PDF with Illustrator).jpg" (I have highlighted the corrupt area).
    3. This is an isolated view of how the corrupted vector layer looks before being opening it in Illustrator (isolated) - "3. How the corrupted layer looks before opening in Illustrator.pdf"
    4. This is an isolated view of how the vector layer looks after it has been opened in Illustrator - "4. The corrupted layer (isolated).jpg"

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the… more

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is a limitation of Ai. The truncated path has 32000 points exactly, and the missing part of it just being cut open.

    Even though a PDF can have more points, Ai won’t be able to read it. This is not a new bug, it’s just this particular path. You can workaround by splitting it into four chunks.

    Please also upvote this request to lift the limitation.

11. Alt-drag from a CC library to an artboard to create a linked object doesn't work reliably

    Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.

    https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked

    — sometimes following the above actions correctly creates an embedded object.
    — sometimes following the identical steps still creates a linked object. Often I have to try the identical set of actions 5 or 10 times before an embedded object is created (that's about 10-20 clicks whereas with the old behaviour it was just 1). That's just for a single object. It's unbearable if you multiply this 40 or 50 times, and have to ensure your team is also doing the same.

    I can't spot any patterns from when it works correctly to when it fails (not specific assets, restarting Illustrator doesn't change it etc).

    Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.

    https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked

    — sometimes following the above actions correctly creates an embedded object.
    — sometimes following the identical steps still creates a linked object.… more

    1 vote

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    3 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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12. [ExtendScript] Document.artboards wrongly returns artboards of active document

    1. MacOS 14.2.1
    2. Adobe Illustrator 28.0
    3. To reproduce:

    (a) open two documents with differently named artboards

    (b) run this script

    for (var i = 0; i < app.documents.length; i++) {
        for (var j = 0; j < app.documents[i].artboards.length; j++) {
            $.write(app.documents[i].name + ' artboard ' + j + ': ');
            $.writeln(app.documents[i].artboards[j].name);
        }
    }
    

    Expected result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: CHARLIE
    demo2.ai artboard 1: DELTA

    Actual result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: ALPHA
    demo2.ai artboard 1: BRAVO

    Note that Document "demo1.ai" is active. If I make demo2.ai active, I get this:

    demo2.ai artboard 0: CHARLIE
    demo2.ai artboard 1: DELTA
    demo1.ai artboard 0: CHARLIE
    demo1.ai artboard 1: DELTA

    Further links:

    • forum post

    1. MacOS 14.2.1
    2. Adobe Illustrator 28.0
    3. To reproduce:

    (a) open two documents with differently named artboards

    (b) run this script

    for (var i = 0; i < app.documents.length; i++) {
        for (var j = 0; j < app.documents[i].artboards.length; j++) {
            $.write(app.documents[i].name + ' artboard ' + j + ': ');
            $.writeln(app.documents[i].artboards[j].name);
        }
    }
    

    Expected result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: CHARLIE
    demo2.ai artboard 1: DELTA

    Actual result:

    demo1.ai artboard 0: ALPHA
    demo1.ai artboard 1: BRAVO
    demo2.ai artboard 0: ALPHA
    demo2.ai artboard 1: BRAVO

    Note that Document "demo1.ai" is active. If I make demo2.ai active, I… more

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    7 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Issue fixed with version 30.7

13. Offer to delete dimensions if related objects are deleted

    Dimension in Ai are live and follow the objects they we snapped to (only if NOT get moved on their own or together with the objects, which is stupid and should be fixed: http://illustrator.uservoice.com/forums/601447/suggestions/47739104)

    But another problem is unbound dimensions, that don’t have an anchored parent anymore.
    Ai offers nothing if I delete an object that has a dimension attached to it
    It won’t offer me restore the link if I paste it back.
    If a dimension was bound to two objects, and delete one, there is no way I can move the second one and keep it live, it gets expanded immediately... There is no way for me to reattach the loose end of a one-legged dimension to another object.

    At least offer us to delete these automatically, and offer an ability to not show the choice again and reset the warning, if needed.

    Dimension in Ai are live and follow the objects they we snapped to (only if NOT get moved on their own or together with the objects, which is stupid and should be fixed: http://illustrator.uservoice.com/forums/601447/suggestions/47739104)

    But another problem is unbound dimensions, that don’t have an anchored parent anymore.
    Ai offers nothing if I delete an object that has a dimension attached to it
    It won’t offer me restore the link if I paste it back.
    If a dimension was bound to two objects, and delete one, there is no way I can move the second one and keep it live,… more

    2 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. White random lines get displayed while working with placed images

    Good day. I've stumbled upon a visual bugs in Adobe for quite a time now. I've really thought that the sole reason was my old MacBook and although It got me angry at some point I knew I did not had the best hardware so I was in no situation of asking a bug fix. Now, I'm using the ARM MacBook with M chip, so you can say I'm having somewhat the latest hardware. Still the visual bug appears super often and I'm becoming frustrated about it.

    Basically I Illustrator shows me cut lines and borders, which are not really there. I will attach few images to illustrate it better. Sometimes it fixes itself when I zoom out or in, and then if I use the zoom tool again it will break the visuals again, but this time with different "ghost" lines, which in reality does not exist.

    This bug does not stop me from working, but it's **** of annoying and It will be a dream come true to see it fixed some day. There is not a single time I use illustrator that I do not see this bug. First time it occurred was about 5-6 years ago.

    Good day. I've stumbled upon a visual bugs in Adobe for quite a time now. I've really thought that the sole reason was my old MacBook and although It got me angry at some point I knew I did not had the best hardware so I was in no situation of asking a bug fix. Now, I'm using the ARM MacBook with M chip, so you can say I'm having somewhat the latest hardware. Still the visual bug appears super often and I'm becoming frustrated about it.

    Basically I Illustrator shows me cut lines and borders, which are not really… more

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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15. Enclosed mode does not work when inside of an isolated group

    新的内部选择对隔离模式的选择无效，见视频

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    8 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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16. CMYK colours are shown wrong

    macOs Big Sur 11.3.1
    adobe illustrator 25.3.1 (desktop)

    I've been working on a CMYK document and the colours don't look like the colours from CMYK palette. How can I fix this?

    1 vote

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    7 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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17. Сompound Paths with Pattern Fill

    I encountered an issue where, after using the "Expand" command on Сompound Paths with using Pattern Fill, the pattern is duplicated several times.

    Can this be fixed?

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    4 votes

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    1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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18. Imported DXF file make the Illustrator very slow

    Illustrator 28.6, iMac 5K, 27" 3,8 GHz 8-core Intel Core i7, 16 GB Ram
    I have importen DXF files during 14 yers with no problems. Now it takes 5-6 minute to open the DFX file, and the iMac gets very slow. One click - pause -one click-pause (1 second)

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Libraries help guide every startup

    Everytime i open illustrator I have to click through the libraries "what's new" guide This is getting insanely annoying. I have already reset preferences and also completely wiped adobe from my pc and started fresh.

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    1 vote

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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20. Not Responding Issues

    What is wrong with Illustrator today? As I am working on an infographic, every time I do something the program with stop responding/"not responding" for 3-10 seconds. It is extremely difficult to work like this.

    3 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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